Bulk Cancel Shopify Orders with StoreRobo

Whether you are testing, have a large number of spam orders, or have an inventory shortage, you may want to cancel many orders quickly. While Shopify provides options to cancel orders, canceling orders one by one in Shopify is not easy if you are working with many orders.

With StoreRobo Import Export Suite, you can cancel multiple orders in bulk, saving time and effort.

• Double-check orders: Cancellations cannot be undone in Shopify. You would need to recreate canceled orders manually to restore them. Always review the list before confirming cancellations.
• Cancel notification: StoreRobo does not send notifications. You can configure customer notifications while you cancel the orders with the CSV if needed.
• Double-check filters: Use precise filters to ensure you only select orders you want to cancel.
• Test small batches: Start with a small group of orders to confirm the process works as expected.

In this tutorial, we’ll demonstrate how to cancel all orders placed by a specific user(Spam) after September 23rd.

Bulk canceling orders with StoreRobo involves three simple steps:

• Step1: Export Orders to Cancel
• Step2: Mark Orders for Cancellation in CSV / Update columns(
  ID
Name
Cancel: Reason
Cancel: Send Receipt
Cancel: Refund
  )
• Step3: Import Updated Orders into Shopify

1. Go to Apps > StoreRobo > Export in your Shopify admin.
2. Select an export template (e.g., Shopify CSV).
3. Choose Orders as the data type and configure the export.

4. Apply Filters: For this example, filter orders placed after September 23rd by a user with mail id, johndeo@gmail.com

4. Click Export and download the file.

For more details on exporting orders, refer to the guide Import/Export Shopify Orders with StoreRobo.

1. Open the exported CSV file in a spreadsheet editor.
2. Delete unnecessary columns or rows(orders), if any.
3. Update the CSV file as follows:
   • ID ==> No change
   • Name==> No Change
   • Cancel: Reason ==> Provide reason for order cancellation.
   • Cancel: Send Receipt ==> Notify the customer of the order cancellation (YES to send mail, NO to not send)
   • Cancel: Refund ==> Set it to TRUE to fully refund the order and FALSE to not refund.
4. Save the updated CSV file.

1. Return to the Shopify admin and navigate to Apps > StoreRobo > Import.
2. Upload the updated CSV file with Shopify orders to cancel.
3. Set data type as Order.
4. Click Proceed.
5. Ensure you select the option to update orders on import, so existing order statuses are updated to “canceled” instead of creating new orders with that status.

6. Click Import to begin the process.

For detailed order import steps, refer to Import/Export Shopify Orders with StoreRobo.

After the import is complete, all selected orders will be marked as canceled in Shopify.