Getting 10002 error – Security header is not valid message
This error commonly arises if you have entered the wrong values in the API keys field under plugin settings.
Kindly check and verify the keys. You can get the keys under the same names from your PayPal account.
- Log into your PayPal business account.
- Click Activity from the top of the page and select API Access
- Scroll down to NVP/SOAP API Integration (Classic) and click Manage API Credentials.
- Create keys if not already. Else, copy the following credentials:
- API Username
- API Password
- Signature
- Next, paste the credentials into corresponding fields under the PayPal plugin settings.
Getting 10565 error – The merchant country is not supported
The direct credit card checkout from site option is facilitated by PayPal Payment Pro and it is available for US, UK, and Canada only. This is a limitation imposed by PayPal. You can disable this feature and still use the express checkout option without any issues.
Getting 10548 error – The merchants account is not able to process transactions.
Kindly ensure that the merchant account has the PayPal Payments Pro feature enabled. Please note that direct credit card checkout is available for the US, UK, and Canada only.
Getting 10413 error – The totals of the cart item amounts do not match order amounts.
This error usually comes when there is some other plugin or code updating the cart totals sent over to PayPal. Kindly share the details of any implementation on the site.
Eg: Discount plugins, Extra fees, or Shipping charge altering plugins.
Fix the mod_security error
Pleas refer to this article for fixing mod_security error.
Getting ‘An error occured during checkout’ message
Kindly enter the correct PayPal API credentials under the plugin settings.
Follow the steps given below to input the API credentials:
- Go to WooCommerce > Settings > Payments > PayPal Express. Enable the gateway and click on Manage.
- Input the PayPal API credentials in the field provided.
- To get the API credentials:
- Log into your PayPal business account.
- Click Activity near the top of the page and select API Access.
- Scroll down to NVP/SOAP API Integration (Classic) and click Manage API Credentials.
- Create keys if not done already. Else, copy the API Username, API Password, and Signature and paste it into the respective fields of the plugin.
Refer to this article for additional PayPal API error codes and messages.
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