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Documentation/GDPR Cookie Consent/FAQ – GDPR Cookie Consent

FAQ – GDPR Cookie Consent

Last updated on September 27, 2022

How can I disable the “Privacy & Cookie Policy” tab after accept?

Go to GDPR Cookie Consent menu > Settings > Customise cookie bar tab > Revisit consent and disable it.

My consent report is empty. How can I enable it?

Go to GDPR Cookie consent > Settings > General > Others to enable it

What information does the consent log store and where is it stored?

Consent log data is stored in your WordPress database. The log contains user IP, visited date, category preferences, and user ID.

How can I block a script that is not supported by your Script Blocker?

Add a cookie manually to the cookie list and add the script in respective header/body fields. Also, remove the script from anywhere else on the site. Refer to user guide for more details.

I have made some changes to the settings/cookie bar text/theme, but they are not shown in the front end. How can I fix it?

Try clearing the site cache and hard refresh the page (Ctrl/Cmd + Shift + R). Contact support if it doesn’t help.

Cookie scanner returns 0 cookies as result. What can I do to fix it?

Since the scanner accesses the site from a private window/incognito window, make sure that the cookies are present and set in your site from an incognito window. Open the site in private window and open developer console and check the following: Make sure that all the database tables mentioned below are created.
  • wp_cli_cookie_scan_url
  • wp_cli_cookie_scan_cookies
  • wp_cli_cookie_scan
  • wp_cli_cookie_scan_categories
Ensure that your site is publicly accessible without any htaccess protection. If you are using any maintenance mode or coming soon mode plugins, please disable while scanning. Make sure that the user has database table write permission..

How long does the user consent is saved before the bar is shown again?

365 days. The consent of a user is saved using the cookie named viewed-cookie_policy. The duration of this cookie is 365 days. It will automatically be deleted after one year and the banner will be shown again to the visitor for consent.
If you’ve got any query, please feel free to contact our technical support team to get further assistance.

This article posted in Documentation, FAQ, GDPR Cookie Consent

Written by

Shesna

Shesna is a technical content writer for WebToffee. She is familiar in working closely with the SMEs to break down complex technical information into a concise, easy to understand manner.

Comments (32)

  1. Adam

    September 5, 2022

    Hi there,

    I am unable to find the ‘cookie category’ on the menu dropdown on a multi-region WordPress installation. I am instead given two categories of ‘non-necessary’ and necessary.

    Please can you advise!

    Reply
    • Mark

      Mark

      September 5, 2022

      Hi Adam,

      Greetings from Webtoffee!

      Are you sure you are using our latest version? If so please go to the cookie scanner and check if you are having a migrate button. Click on the migrate button to have a cookie category menu in the list.

      Reply
  2. V

    June 23, 2022

    Hi there,
    How can I ensure the cookie bar is included early in the DOM – as a keyboard user, the user is having to tab through the entire website before they can choose their cookie preferences and ideally this would be the first thing they interact with on entering the site.
    Thanks

    Reply
    • Mark

      Mark

      July 24, 2022

      Hi,

      Greetings From Webtoffee!

      We are trying to improve the accessibility option in our plugin. The tab keys are working currently as you explained. We will bring an update to it in the future. This has been added to our backlogs.

      Reply
  3. BB

    June 23, 2022

    Hello,
    May I confirm that the email for user can be the different one with contact email please? Thanks a lot.
    BR,

    Reply
    • Mark

      Mark

      July 24, 2022

      Hi,

      Greetings from Webtoffee!

      Please use an email you used while purchasing from us to contact our support. While connecting with the cookie scanner you can use a different working mail.

      Reply
  4. ricardo

    May 10, 2022

    Hi,
    Our clients are trying to centralize their purchases and we would like to know if it is possible for us to purchase their license and obtain a special price or discount for GDPR Cooking Consent plugin(CCPA Ready), Upto 5 Sites for a period the 3 years .

    thank you, kind regards.

    Reply
    • Mark

      Mark

      May 27, 2022

      Hi @ Ricardo,

      Greetings from Webtoffee!

      We request you to contact our support from this link and your query will be answered shortly.

      Reply
  5. Hagen

    April 9, 2022

    I’m having a problem with the [cookie_settings] shortcode on our polylang-enabled site. On German-language pages [cookie_settings] displays a link/button to the settings panel as expected. On English-language pages however, [cookie_settings] displays a link/button to that brings up a popup with the privacy_overview_content message. The cookie consent bar is showing the same behaviour.

    https://www.stop-g7-elmau.info (for the consent bar, switch to English via the sidebar widget if necessary)
    https://www.stop-g7-elmau.info/en/privacy-policy/ (scroll down to “d) Cookie Settings” and click on the button)

    Reply
    • Mark

      Mark

      April 18, 2022

      Hi @Hagen,

      As we checked your site, We noticed that you have not completed the translation for cookies and cookie categories. So, please go to GDPR Cookie Consent > Cookie List and translate cookies. Similarly, go to the Cookie Category and translate categories.

      Reply
  6. Hagen

    April 8, 2022

    When starting the cookie scanner I entered a wrong mail address for registering with CookieYes and I can’t find a way to correct it. I searched the database to no avail. Where is this setting hidden?

    Reply
    • Hagen

      April 9, 2022

      I found it by doing a search across the whole database… it’s option_name wt_cli_cookieyes_options in the table wp_options. I corrected the mail address there and the scan has alreayd finished :-). Thanks for this great and very flexible plugin, it’s really easy to use and configure and has exactly the options I need.

      Reply
  7. Vasco

    March 9, 2022

    Hi, I used to have a site in a development environment and have recently changed the URL to the live one. However, when I try to run the cookie scanner, it comes back as saying “your report for is ready” …

    I did a full search for the old url on the database and go no hits. I also disconnected and connected the cookie scanner , without results.
    Any idea how to change this?

    Tks, Vasco

    Reply
    • Mark

      Mark

      March 23, 2022

      Hi Vasco,

      Greetings from Webtoffee!

      Please share your site URL and screenshot of the message via our contact page.

      Reply
  8. Marcel

    November 27, 2021

    The cookie bar does not seem to appear when clicking the shortcode link, nor seem the shortcodes to work below. What could be the reason?
    https://www.teawea.com/cookie-policy/

    Reply
    • Mark

      Mark

      November 29, 2021

      Hi Marcel,

      Greetings from Webtoffee!

      We checked the site and it seems to be working fine now. Let us know if the issue persists.

      Reply
  9. Dale Johnson

    Dale Johnson

    October 10, 2021

    Hi. I have been looking, but cannot find a way to export my settings so that all my websites have the same look and layout. Is this possible? I am sorry if I missed it.

    Reply
  10. Guy Hadari

    Guy Hadari

    October 3, 2021

    Hi, my website in English and I have only one page in French. How can I change the language of the cookie bar in this single page without installing multilingual plugin?

    Reply
  11. Craig

    August 18, 2021

    If a user does not interact with the plugin i.e. does not accept or reject the footer version of the popup. Will the user’s data still be collected by Google Analytics/Google Tag Manager etc… i.e. will they only stop being tracked if they explicitly choose not to be tracked?

    Reply
    • Mark

      Mark

      August 25, 2021

      Hi Craig,

      With the right configuration, the Ga/Gtag tracking will be done only after explicit consent is given. If they ignore the banner, they won’t be tracked.

      Reply
  12. Julian

    July 21, 2021

    Hi Webtoffee,

    Great looking plugin.

    I am using the free version and was wondering if there is a limit to how many “Category default states” you can set to ENABLED. As I have two set to ENABLED and have purged my WordPress sites cache and also Google Chromes browser cache (including all cookies) yet they are still showing as Disabled when I use on my site.

    Please advise.

    Kind Regards
    Julian

    Reply
    • Mark

      Mark

      July 25, 2021

      Hi Julian,

      There are no such limitations in the plugin. Kindly check if you caching at server side and clear accordingly.

      Reply
  13. Neil

    July 13, 2021

    Hi, I can’t find anything that points out the difference between your free and paid versions of GDPR Cookie Consent. Where can I find that information?

    Reply
    • Mark

      Mark

      July 13, 2021

      Hi Neil,

      You can find the premium version features listed in both the premium and free version product pages. We are sorry that we don’t have a comparison list ready for you.

      Reply
      • Neil

        July 13, 2021

        Hi Mark,
        Is there a limit to the number of pages that the free version scans? When I installed it, it only came up with about 16 cookies on my site, whereas another service found 38. I know that my site has more than 100 subpages, so could that be the problem and would the Premium version solve that?

        Reply
        • Neil

          July 14, 2021

          Hi Mark, I haven’t had a reply to my question above. Are you able to answer it for me?

          Reply
  14. ADE

    July 5, 2021

    Hi
    The GDPR seem to only work on mobile use but not when using a PC?
    Please advice?

    Thanks

    Reply
    • Mark

      Mark

      July 6, 2021

      Hi Ade,

      Our GDPR plugin will indeed work on both mobile and desktop versions. Please check in an incognito window if you have clicked accept once on the banner. If issue persists, please reach us via the support page.

      Reply
      • Julian

        July 22, 2021

        Hi Mark,
        I can also confirm that it does *not* seem to work in the Chrome browser on a desktop. Whereas it does work on a mobile device. PC has every option DISABLED and on mobile device is shows correctly with both ENABLED and DISABLED set.
        Kind Regards,
        Julian

        Reply
        • Mark

          Mark

          July 25, 2021

          Hi Julian,

          As such it is surely a caching issue. Please check as mentioned in the previous comment.

          Reply
  15. Wong Manlok

    May 28, 2021

    Hello, I just tried this plugin for cookie. I would like to ask how to know I have already accepted the cookie or how to know the cookie bar is shown or not.

    Reply
    • Mark

      Mark

      June 1, 2021

      Hi Wong,

      If you are using Chrome, open developer console > go to applications tab > Click on Cookies and select you site domain name. Please check if you have set a cookie named ‘viewed_cookie_policy’ and if the value is yes, you have clicked accept. If you haven’t yet accepted or rejected, there won’t be such a cookie present. You can check the site again by opening it in private window.

      Reply

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