FAQ – CookieYes GDPR Cookie Consent

How can I disable the “Privacy & Cookie Policy” tab after accept?

Go to GDPR Cookie Consent menu > Settings > Customise cookie bar tab > Revisit consent and disable it.

My consent report is empty. How can I enable it?

Go to GDPR Cookie consent > Settings > General > Others to enable it

What information does the consent log store and where is it stored?

Consent log data is stored in your WordPress database. The log contains user IP, visited date, category preferences, and user ID.

How can I block a script that is not supported by your Script Blocker?

Add a cookie manually to the cookie list and add the script in respective header/body fields. Also, remove the script from anywhere else on the site. Refer to user guide for more details.

I have made some changes to the settings/cookie bar text/theme, but they are not shown in the front end. How can I fix it?

Try clearing the site cache and hard refresh the page (Ctrl/Cmd + Shift + R). Contact support if it doesn’t help.

Cookie scanner returns 0 cookies as result. What can I do to fix it?

Since the scanner accesses the site from a private window/incognito window, make sure that the cookies are present and set in your site from an incognito window. Open the site in private window and open developer console and check the following: Make sure that all the database tables mentioned below are created.

wp_cli_cookie_scan_url
wp_cli_cookie_scan_cookies
wp_cli_cookie_scan
wp_cli_cookie_scan_categories

Ensure that your site is publicly accessible without any htaccess protection. If you are using any maintenance mode or coming soon mode plugins, please disable while scanning. Make sure that the user has database table write permission..

How long does the user consent is saved before the bar is shown again?

365 days. The consent of a user is saved using the cookie named viewed-cookie_policy. The duration of this cookie is 365 days. It will automatically be deleted after one year and the banner will be shown again to the visitor for consent.

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This article posted in Documentation, FAQ, GDPR Cookie Consent

Written by

Shesna

Shesna is a technical content writer for WebToffee. She is familiar in working closely with the SMEs to break down complex technical information into a concise, easy to understand manner.

Comments (14)

Craig

August 18, 2021

If a user does not interact with the plugin i.e. does not accept or reject the footer version of the popup. Will the user’s data still be collected by Google Analytics/Google Tag Manager etc… i.e. will they only stop being tracked if they explicitly choose not to be tracked?

Reply
- Mark
  
  August 25, 2021
  
  Hi Craig,
  
  With the right configuration, the Ga/Gtag tracking will be done only after explicit consent is given. If they ignore the banner, they won’t be tracked.
  
  Reply
Julian

July 21, 2021

Hi Webtoffee,

Great looking plugin.

I am using the free version and was wondering if there is a limit to how many “Category default states” you can set to ENABLED. As I have two set to ENABLED and have purged my WordPress sites cache and also Google Chromes browser cache (including all cookies) yet they are still showing as Disabled when I use on my site.

Please advise.

Kind Regards
Julian

Reply
- Mark
  
  July 25, 2021
  
  Hi Julian,
  
  There are no such limitations in the plugin. Kindly check if you caching at server side and clear accordingly.
  
  Reply
Neil

July 13, 2021

Hi, I can’t find anything that points out the difference between your free and paid versions of GDPR Cookie Consent. Where can I find that information?

Reply
- Mark
  
  July 13, 2021
  
  Hi Neil,
  
  You can find the premium version features listed in both the premium and free version product pages. We are sorry that we don’t have a comparison list ready for you.
  
  Reply
  - Neil
    
    July 13, 2021
    
    Hi Mark,
    Is there a limit to the number of pages that the free version scans? When I installed it, it only came up with about 16 cookies on my site, whereas another service found 38. I know that my site has more than 100 subpages, so could that be the problem and would the Premium version solve that?
    
    Reply
    - Neil
      
      July 14, 2021
      
      Hi Mark, I haven’t had a reply to my question above. Are you able to answer it for me?
      
      Reply
ADE

July 5, 2021

Hi
The GDPR seem to only work on mobile use but not when using a PC?
Please advice?

Thanks

Reply
- Mark
  
  July 6, 2021
  
  Hi Ade,
  
  Our GDPR plugin will indeed work on both mobile and desktop versions. Please check in an incognito window if you have clicked accept once on the banner. If issue persists, please reach us via the support page.
  
  Reply
  - Julian
    
    July 22, 2021
    
    Hi Mark,
    I can also confirm that it does *not* seem to work in the Chrome browser on a desktop. Whereas it does work on a mobile device. PC has every option DISABLED and on mobile device is shows correctly with both ENABLED and DISABLED set.
    Kind Regards,
    Julian
    
    Reply
    - Mark
      
      July 25, 2021
      
      Hi Julian,
      
      As such it is surely a caching issue. Please check as mentioned in the previous comment.
      
      Reply
Wong Manlok

May 28, 2021

Hello, I just tried this plugin for cookie. I would like to ask how to know I have already accepted the cookie or how to know the cookie bar is shown or not.

Reply
- Mark
  
  June 1, 2021
  
  Hi Wong,
  
  If you are using Chrome, open developer console > go to applications tab > Click on Cookies and select you site domain name. Please check if you have set a cookie named ‘viewed_cookie_policy’ and if the value is yes, you have clicked accept. If you haven’t yet accepted or rejected, there won’t be such a cookie present. You can check the site again by opening it in private window.
  
  Reply

Cookie	Description
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user sessions on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not a user has consented to the use of cookies. It does not store any personal data.

Cookie	Description
_ga	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.
_gat_gtag	Identification code of website for tracking visits.
_gid	This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
_hjid	Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInSample	This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate heatmaps, funnels, recordings, etc.
has_recent_activity	This cookie is used to signal to the code repository website if the user has browsed other website resources during the current session.
tk_ai	Gathers information for our own first-party analytics tool about how our services are used. A collection of internal metrics for user activity and is used to improve user experience.
tk_lr	This cookie is set by the JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack.
tk_or	This cookie is set by the JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack.
tk_qs	Gathers information for our own first-party analytics tool about how our services are used. A collection of internal metrics for user activity and is used to improve user experience.
tk_r3d	The cookie is installed by JetPack. Used for the internal metrics for user activities to improve user experience.

Cookie	Description
_fbp	This cookie is set by Facebook to deliver advertisements when they are on Facebook or on a digital platform powered by Facebook advertising after visiting this website.
fr	The cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook Pixel or Facebook social plugin.

FAQ – CookieYes GDPR Cookie Consent

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FAQ – CookieYes GDPR Cookie Consent

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