How to activate the plugin in multisite?
Please follow the below steps exactly as it is to activate the plugin in multisite.
- Deactivate WooCommerce network level
- Deactivate invoice plugin network level
- Go to the sub-site and activate both WooCommerce and invoice plugin in sites only
- Then, Go to the network admin page and activate WooCommerce while it is already active in subsites
Image missing/corrupted in PDF documents?
Please refer to the article to know how the issue can be resolved.
Can customer print their invoices from their My Accounts page?
Yes. You can enable the invoice printing option for customers under their my accounts page.
Unsupported characters in the PDF documents?
Our plugin supports two PDF rendering libraries namely domPDF(in-built library) and mPDF (add-on) . The add-on provides full compatibility with any RTL or Unicode languages (handle almost 12 RTL languages including most of the Asian languages). We advise you to install the add-on to get rid of the unsupported characters.
Getting error 'The link you followed has expired' when trying to install the plugin?
You are getting this error because the plugin zip size exceeds your WordPress upload limit. Try increasing the upload limit or extract the zip into the WP plugins directory.
Checkout time took longer than usual?
The PDF invoice will be generated for all orders as per the order status if respective options are enabled from settings. The checkout delay may be caused due to one or more reasons as stated below:
- Image related(PDF image/logo): PDF invoice generation with a large image may cause a delay in checkout. If the ‘PDF attach in the email’ option is enabled, please ensure that images used within the invoice are thumbnail(smaller) size.
- Bulk orders: If you have placed a bulk order, then generating a PDF invoice for bulk quantity may result in causing a delay in checkout. You can improve the server configuration to reduce the delay.
How to fix 'Unable to save settings' issue?
If you’ve got any query, please feel free to contact our technical support team to get further assistance.
Mainospalvelu Laitinen
September 7, 2022
Hi,
Is there a way with the Pro-version to customize Invoice -template in away, that I can increase product image size (need to be big) and add Short description from ordered product?
Jan
July 11, 2022
Hey webtoffee team,
1. is landscape mode for the docs possible maybe via php?
2. and how to config the width (%) of a single tab inside the product table?
Greetigs
Jan
Mike
July 21, 2022
Hello Jan,
Thanks for reaching out. We can provide custom code snippets to achieve your requirements. Kindly raise a support ticket via this link.
David
February 8, 2022
Hi There, is there any way to know if the packing slip was already created before or not (or a log to check it out). I’m want to try the plugin in order to have more control of the printed orders, and it would be important to have a double check to avoid printing duplicated packing slips.
Thanks in advance and looking forward to hearing from you,
David.
Mike
February 12, 2022
Hi David,
Thanks for reaching out to us. We understand your requirement. However, presently our plugin doesn’t offer any options to track the document generated status. Thanks for understanding.
Gaurav Arora
December 22, 2021
Hello,
When i download/generate the invoice PDF, its just an empty screen. Only Print invoice option works. PDF doesnt work at all.
Please advise.
Alan
April 8, 2022
If you are facing difficulty while generating PDFs, we’d recommend you to download and install our free add-on plugin mPDF. We have seen almost all the PDF rendering issues resolved with this one.
For free plugin users:
After installing the addon, go to Invoice/packing > General settings > General. Scroll down to other settings and then, switch the PDF library to mPDF.
For premium plugin users:
After installing the addon, go to Invoice/packing > General settings > Advanced. Then, switch the PDF library to mPDF.
Save the settings and try generating the PDFs.
Still, if the issue is not resolved, please feel free to reach out to our support.
Janneke Kiekens
December 20, 2021
Is it possible to generate a QR code next to your product? the customer can scan the qr code to go to the product.
about the packing slip
Mike
December 28, 2021
Hi Janneke,
We understand your requirement. Presently our plugin doesn’t offer any options to generate QR codes for the documents/labels. However, if you have any QR code generator plugin associated with your WooCommerce order edit page with the desired values then we can work on it to display that to the documents. Thanks for understanding.
Howard
July 1, 2021
Hi, I have just purchased your plugin, but I find that the static product (product is deleted) would not be shown in invoice pdf (no PRODUCT name, no QUANTITY, no PRICE, no TOTAL PRICE). Please provide help on how to fix it. Thanks.
Mike
July 1, 2021
Hi,
Our plugin fetches the data from WooCommerce and generates invoices accordingly. The product will only be reflected in the generated invoice if it is available in the product catalogue.
L'alchimiste des Nombres
May 9, 2021
How can I change the address to get the number first ?
Adresse de livraison:
Webtoffee
20 Maple Avenue
90731 , San Pedro California
instead of
Adresse de livraison:
Webtoffee
20 Maple Avenue
San Pedro, California, 90731
Mark
May 12, 2021
Hi,
Please use the filter mentioned in this article to modify it.
Sarah
February 23, 2021
Is it possible to show the order number on each page of the invoice/packing slip if the document is 2 or 3 pages long?
I don’t want them all mixed up when I bulk print several orders at once and they’re all over 2 pages long.
Martina
February 18, 2021
How do I change dollars to CZK?
Mark
February 19, 2021
Hi Martina,
The plugin prints the labels as per how the data is saved in order details. If the order has CZK, it will be printed with the same symbol. You may please ignore the preview shown in the Customize page.