FAQ-WooCommerce PDF Invoice/Packing Slip

Last updated on May 26, 2021

How to activate the plugin in multisite?

Please follow the below steps exactly as it is to activate the plugin in multisite.

Deactivate WooCommerce network level
Deactivate invoice plugin network level
Go to the sub-site and activate both WooCommerce and invoice plugin in sites only
Then, Go to the network admin page and activate WooCommerce while it is already active in subsites

Image missing/corrupted in PDF documents?

Please refer to the article to know how the issue can be resolved.

Can customer print their invoices from their My Accounts page?

Yes. You can enable the invoice printing option for customers under their my accounts page.

Unsupported characters in the PDF documents?

Our plugin supports two PDF rendering libraries namely domPDF(in-built library) and mPDF (add-on) . The add-on provides full compatibility with any RTL or Unicode languages (handle almost 12 RTL languages including most of the Asian languages). We advise you to install the add-on to get rid of the unsupported characters.

Getting error 'The link you followed has expired' when trying to install the plugin?

You are getting this error because the plugin zip size exceeds your WordPress upload limit. Try increasing the upload limit or extract the zip into the WP plugins directory.

Checkout time took longer than usual?

The PDF invoice will be generated for all orders as per the order status if respective options are enabled from settings. The checkout delay may be caused due to one or more reasons as stated below:

Image related(PDF image/logo): PDF invoice generation with a large image may cause a delay in checkout. If the ‘PDF attach in the email’ option is enabled, please ensure that images used within the invoice are thumbnail(smaller) size.
Bulk orders: If you have placed a bulk order, then generating a PDF invoice for bulk quantity may result in causing a delay in checkout. You can improve the server configuration to reduce the delay.

How to fix 'Unable to save settings' issue?

The cause of this issue is usually due to the installed Firewall on your website. WordFence and Sucuri are identified as common firewalls causing issues. The firewall may be blocking the action used for saving the plugin settings.

The common workaround that we would suggest would be to whitelist the action that is blocking the settings from saving. Note that the user with admin provisions will only have access to whitelist the action.

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This article posted in Documentation, FAQ, Print Invoice, Packing Slip, Delivery Note & Label for WooCommerce

Written by

Shesna

Shesna is a technical content writer for WebToffee. She is familiar in working closely with the SMEs to break down complex technical information into a concise, easy to understand manner.

Comments (7)

Howard

July 1, 2021

Hi, I have just purchased your plugin, but I find that the static product (product is deleted) would not be shown in invoice pdf (no PRODUCT name, no QUANTITY, no PRICE, no TOTAL PRICE). Please provide help on how to fix it. Thanks.

Reply
- Mike
  
  July 1, 2021
  
  Hi,
  Our plugin fetches the data from WooCommerce and generates invoices accordingly. The product will only be reflected in the generated invoice if it is available in the product catalogue.
  
  Reply
L'alchimiste des Nombres

May 9, 2021

How can I change the address to get the number first ?
Adresse de livraison:
Webtoffee
20 Maple Avenue
90731 , San Pedro California
instead of
Adresse de livraison:
Webtoffee
20 Maple Avenue
San Pedro, California, 90731

Reply
- Mark
  
  May 12, 2021
  
  Hi,
  
  Please use the filter mentioned in this article to modify it.
  
  Reply
Sarah

February 23, 2021

Is it possible to show the order number on each page of the invoice/packing slip if the document is 2 or 3 pages long?
I don’t want them all mixed up when I bulk print several orders at once and they’re all over 2 pages long.

Reply
Martina

February 18, 2021

How do I change dollars to CZK?

Reply
- Mark
  
  February 19, 2021
  
  Hi Martina,
  
  The plugin prints the labels as per how the data is saved in order details. If the order has CZK, it will be printed with the same symbol. You may please ignore the preview shown in the Customize page.
  
  Reply

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FAQ-WooCommerce PDF Invoice/Packing Slip

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