This is a complete documentation of the CookieYes GDPR Cookie Consent & Compliance Notice Plugin (free version) to help you set up the plugin on your WordPress website.
CookieYes GDPR Cookie Consent & Compliance Notice Plugin- Overview
The CookieYes GDPR Cookie Consent & Compliance Notice Plugin helps you comply with the GDPR (General Data Protection Regulation), DSGVO, RGPD, LGPD, and CNIL by making it easy to follow their compliance requirements on your website.
Getting Started
You can navigate to the plugin settings page from your WordPress admin dashboard.
- From WordPress dashboard, go to GDPR Cookie Consent menu.
- You can also open the plugin from the ‘Installed Plugins‘ page of your WordPress admin.
Settings
On opening the settings page you will be able to find 5 different tabs. General, Customise Cookie Bar, Customise Buttons, Advanced, and Help Guide.
General
- Enable cookie bar- You can enable or disable displaying the cookie bar. It will be on by default.
- Select the type of law – Since the plugin assists in the compliance of both GDPR and CCPA laws, you can either choose one of them or choose both. The rest of the settings such as customization of buttons, notice, themes, etc., will be aligned as per your choice. It is selected as ‘GDPR’ by default.
- Auto-hide (Accept) cookie bar after delay? – Here you can configure if you wish to accept or hide the cookie bar when the user response is delayed. It is given ‘No’ by default.
- Auto-hide cookie bar if the user scrolls (Accept on scroll)? – Here you can configure what happens when a user scrolls. You can either set it as accept on scroll by selecting ‘Yes’ or keep it in the default mode.
Note: As per the latest GDPR policies it is required to take an explicit consent for the cookies. Use this option with discretion especially if you serve EU
The General tab is further divided into an ‘Other’ tab.
Here you can configure if you want to reload your website on actions such as Scroll accept, Accept, and Reject. All three are given ‘No’ by default.
Once finished with all the General settings, you can click the Update Settings button.
Customise Cookie Bar
Here you can customise the Cookie Bar to blend with the colour and style of your website. It is subdivided into Cookie bar and Revisit consent.
Cookie bar
- Message Heading – Here you can add a heading for the cookie bar message or leave it empty if you don’t need one.
- Message – Here you can add the message that needs to be shown on the cookie bar. You can use shortcodes within the message.
- Cookie bar colour – You can select a color for the cookie bar. White is chosen by default.
- Text colour – Here you can choose a text colour for all the text inside cookie bar. Black is chosen by default.
- Font – You can choose the right font from the drop-down. The theme font is chosen by default.
- Show cookie bar as – Here you can configure how you want to show the cookie bar to your website visitors. You can choose from the options Banner, Popup, and Widget. The banner is chosen by default.
- Position – You can choose Either header or footer as the position for the cookie bar on your website. Footer is selected by default.
- On load – Choose whether you wish to keep it animate or sticky on load.
On hide – Choose whether you wish to keep it animate or sticky on hide.
Finally, click the Update settings button to save the changes.
Revisit Consent
Here you can configure the show again tab for the cookie bar on your website. Show again tab helps your users to revoke their consent, which is one of the major requirements under GDPR compliance.
- Enable revisit consent widget – Select the checkbox to enable revisit consent widget.
- Tab Position – Choose a position to display the tab. Right is chosen by default.
- From Left Margin – Here you can configure the distance of the tab from the left margin. You can either configure a percentage or pixel value to it. 100px is chosen by default.
- Show More Text – Here you can add the text for the show again tab.
Click Update settings.
Customise Buttons
The cookie bar contains buttons such as Accept, Reject, Settings, and Read More link. This section is for customising each of them.
The following customisations can be done for each buttons.
- Text – If you want the button to have custom text, you can add it here.
- Text colour – Choose a text colour for the button.
- Show as – If you want to show the button as a link, you can choose Link here. Button is chosen by default here.
- Background colour – Choose a background colour for the button.
- Action – You can choose from two actions, close header, and open URL. If you choose ‘Close header’ the cookie banner closes itself on clicking the respective button or link. On choosing ‘Open URL’ you will be redirected to a URL specified below.
- Size – You are provided with four size options for the button (Extra large, Large, Medium, Small). Choose one from the dropdown. Medium is the default size.
Click Update Settings.
Accept All Button
The ‘Accept all’ button allows automatic consent for all categories of cookies.
Accept Button
The ‘Accept’ button allows users to offer consent for user-selected categories of cookies. You can customise the button to either close the cookie bar or follow a link.
Reject Button
The ‘Reject’ button disables cookies other than the necessary ones.
Settings Button
The settings button is used in the cookie bar to allow further control over cookies to users.
Read More Link
You can add ‘Read More Link’ button to your cookie bar to provide a link to your Privacy & Cookie Policy page.
The following customisations are possible for this button.
- Text – Add text for the button/Link. Read More is given by default.
- Text color – Choose a text color. Black is chosen by default.
- Show as – You can show it as either button or link.
- URL or Page? – Choose whether you want to connect the Read More Link to a page on your website or a URL. URL is chosen by default.
- URL – You can add the URL in the box.
- Minimize Cookie Bar in this Page/URL? – Select either ‘Yes’ or ‘No’ to minimize cookie bar based on your above choice.
- Open in new window?- Choose if you want to open the link or page in a new window.
- Size – Choose a size for the button from the options. ‘Medium’ is chosen by default.
Click Update Settings.
Advanced
- Reset all values – Sometimes themes apply settings that clash with that of plugins. Should that happen you can adjust the settings by clicking the button ‘Delete settings and reset’. This will reset all values to the default.
- Advanced script rendering – Advanced script rendering will render the blocked scripts using javascript thus by eliminating the need for a page refresh. It is also optimized for caching as there is no server-side processing after giving the consent.
Click Update Settings to save the settings.
Help Guide
Within the Help Guide, you can find a number of shortcodes that you can add to the message field of the Cookie Bar. This way you can add nicely formatted buttons and/or links into the cookie bar without having to add any HTML.
Hide the Cookie Bar on Selected Pages
The following code snippet allows you to hide the cookie bar on selected pages of the website or any wildcard URL entry. Simply add the code snippet to the active child theme function.php and enter the slug of the pages in the array() function on which you want to hide the cookie bar.
Cookie List
The Cookie list page contains the list of all the cookies present on your website along with their associated data (each of which is explained in the below section) such as cookie name, type, category, duration, sensitivity, ID, etc.
It is used for displaying the Cookie list/Cookie audit table on the Cookie policy or any other page using the “cookie_audit” shortcode.
You can either manually add cookies to the list or have it imported to the list after scanning your website (scanning process is explained in the below sections).
Adding Cookies Manually to the Cookie List
To manually add cookies to the list click on the ‘Add New’ button on the Cookie list page.
The opening page looks as shown below.
On the right side of the page, you can add all the necessary cookie details
Cookie Name – The name of the cookie (eg: _utmb)
Cookie description – The description contains details on what the cookie is used for, what data does it collect, how is it created, etc. (eg: Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.)
Cookie category – What category does the cookie belongs to. (eg: Analytics)
Cookie ID – Cookie ID should be the same as cookies name (eg; _utmb)
Cookie Type – Choose what cookie type the cookie belongs to. (Eg: session)
Cookie duration – You can enter it as 1 year, 3 months, etc. It is for displaying in the audit table and therefore you can enter as per your convenience. (eg: 30 minutes)
Cookie sensitivity – Cookies are either necessary or non-necessary. The necessary cookies are those cookies that, as the name indicates, are necessary for the website to function in its intended way. This type of cookies will always be active. The non-necessary cookies are those cookies whose scripts need to be added in the plugin and that the users can enable/disable.
Hit the Publish button once you have entered all the required details.
Cookie Category (Add/Edit Categories)
The plugin comes with dynamic default categories including Necessary, Functional, Analytics, Performance, Advertisement, and Others categories.
Necessary cookies will be added to the Necessary category. Users cannot disable cookies under the ‘Necessary’ category. Therefore, the Necessary category includes cookies that are essential for the functioning of the website.
The plugin also allows you to create custom categories and edit categories.
Add New Category
To add a new/custom category go to the Category page of the plugin and enter the following details.
- Name: Key in an appropriate name for the cookie category. The ‘cookie settings’ popup window displays the name within it.
- Slug: The “slug” is the URL-friendly version of the name and it will be automatically created. However, it is also possible to add a custom slug.
- Description: Type the description for the cookie category in the field provided. The ‘cookie settings’ popup window displays the descriptions beneath the cookie category name. The description is not prominent by default; however, some themes may show it.
- Category default state: If you enable the Category default state option, the category toggle button will be in the active state in the cookie consent popup. If you disabled it will be in a disabled state in the popup.
- Head Scripts and Body Scripts: Scripts corresponding to the non-necessary cookie can be specified in this field. Head scripts will be rendered on the head section and body scripts will be rendered on the body section of the website. For example:
<script> enableGoogleAnalytics(); </script> - Finally, click on Add cookie category button to update.
The categories thus added will be visible on the user-end on a pop-up when the user clicks on the Cookie Settings link on the cookie bar.
Edit Category
To edit a particular category click on the edit button beside the category from the Category page.
For example: If you wish to edit the ‘Advertisement’ category, click the edit button below it.
On the opening window, you can change all the category details as you wish. You can change the category name, slug, category description (to be displayed on the cookie popup), its default state, head scripts, and body scripts.
Once you made the changes click the Update button at the end of the page.
Manually Add Cookies to Categories
Although the plugin supports automatic cookie scan and categorization, you also have the option to manually assign cookies to categories.
You can do so by navigating to the Cookie list page of the plugin.
Click Add New.
In the opening window, you can add new cookies to the cookie list along with cookie details such as Cookie Category, Cookie ID, Cookie type, Cookie duration, Cookie sensitivity, etc.
Once you enter the required data click the Publish button.
Sample ‘Cookie settings’ popup window
The cookie settings popup window with categories added as Analytics, Marketing, and Advertisement is as shown below:
By clicking on a particular category the user can view the cookie category description added by the admin. The user can then choose to enable or disable the cookies of each category from the popup.
Cookie Scanner
The cookie scanner automatically scans your website for cookies (both first and third-party) and assigns all the cookies into their respective categories. Plus the plugin allows you to create custom categories and edit categories, etc.
These cookies along with their description will be listed within the Cookie notice/Cookie Banner. You can enable your visitors to allow granular consent for cookies.
Follow the below steps to enable auto-scan on your website.
Step 1 – Click the Cookie Scanner tab from the dashbaord.
Step 2 – The opening page will have a button that says ‘Connect & Scan‘. Click the button.
Note: Clicking “Connect & scan” will let you connect with a free CookieYes account and initiate scanning of your website for cookies.
Step 3 – Now you will be shown a popup that welcomes you to enter your email address for creating an account with CookieYes ( it is required to proceed with the scanning process). Your account will be automatically created by entering your email ID.
Step 4 – Click Connect. The opening page displays your connection status with CookieYes.
Step 5 – Click the Scan website for Cookies button.
Step 6 – In this step, you will be required to verify your CookieYes account through the verification link sent by CookieYes via email.
- Open the email and click the link
You will be shown your verification status from CookieYes.
Step 7 – Go back to the plugin dashboard and continue with the scanning process.
Depending on your website speed and the number of pages (to scan) it might take up to a few minutes to a few hours to complete the entire scanning process. You will be notified via email once the scan is complete.
Following a screenshot of the scan complete window.
It will contain details including,
- Time and date of scan
- Total URL’s scanned
- Total cookies detected by the scan
- Detected cookie names, duration, category, and description.
- An option to import all the cookies and their data into the cookie list.
Import to Cookie List
The scanned cookies can be replaced, merged, or even appended with the existing cookie list.
Click on Start import to add cookies to the existing list. Go to GDPR Cookie consent > Cookie List, to view all the cookies of your site.
Enabling Cookie Scanner (Existing Users)
Cookie Scanner is a new feature added to the plugin (it used to be a premium-only feature). If you are an existing user of the plugin, you may follow the below steps to enable auto-scanning & cookie categorization for your website.
Step 1 – Click the Cookie Scanner tab from the Dashboard.
On updating the plugin two menus Necessary and Non-necessary will be replaced by the new menu Cookie scanner.
Step 2 – The opening window will contain information regarding migrating your existing cookie categories (Necessary & Non-necessary) to a new cookie category taxonomy. This action is required for enabling auto-scan.
Step 3 – Click the Migrate cookie categories button.
Now you will be redirected to the Cookie Category page of the plugin.
Step 4 – Rest of the steps are the same for both new and existing users. You can go to the above section to continue with the steps.
Policy (Privacy/Cookie) Generator
Policy generator allows you to easily generate a Cookie Policy page for your website.
By default, cookie policy content is added in the plugin. You can replace the relevant terms to match it to your website.
By un-selecting the template from the left side you can also remove the unwanted content from the policy page. You also have the option to add new content to it.
Once you are done with editing the policy content, you can look at its live preview by clicking the Live preview button and if it looks good to you can publish it right away by clicking the Create Cookie Policy Page.
Privacy Overview
Here you can add a custom title and description for Privacy Overview and click the Save changes button.
Following is a screenshot of the Privacy Overview on the front-end of your website.
Script Blocker
This section allows you to manage automatic script blocking for your website. The following plugins are currently supported for auto-blocking.
- Google Analytics for WordPress by Monster Insights
- Official Facebook Pixel
- Smash Balloon Instagram Feed
- Smash Balloon Twitter Feed
Plugins marked inactive are either not installed or activated on your website. Enabled plugins will be blocked by default on the front-end of your website prior to obtaining user consent and rendered respectively based on consent.
If you wish to disable automatic script blocking for any of these plugins, you can do so by simply toggling the button against the respective plugin.
Note: Advanced script rendering and script blocking should be enabled to block the cookies automatically. For new users, it would be enabled by default. But existing users will have to manually enable it.
Enabling auto-script blocking (for existing users)
If you are an existing user of the plugin the advanced script rendering and script blocking will be in disabled mode. You will have to enable them by clicking on the link Enable.
The first link for advanced script rendering will redirect you to the Advanced tab in the Cookie law settings window.
Here you can enable the Advanced script rendering by clicking the toggle button beside it.
Click Update Settings to save the changes.
- Was this article helpful?
- Yes, thanks!Not really
Comments (139)
Roy
September 1, 2022
Hi,
I saw the list of supported plugins but the Google Site kit is not mentioned. I’m using your (cookie consent) plugin and want to integrate it with the google site kit. How can I do that? I didn’t find any helpful article here. So, I’m expecting some direction here. Thank you.
Mark
September 5, 2022
Hi Roy,
Greetings from Webtoffee!
Simply select the GA script blocker from the script blocker option to activate it, and the GA established through Google Site Kit will be blocked until the site visitor grants their agreement. We haven’t specifically stated it because it will prevent the GA without any additional support.
federica
August 10, 2022
Hi, I have a problem with the reject button of the cookie banner, that is, if the user clicks on reject, the cookies already active at that moment, remain active. So the script does not really disable cookies, they are disabled only when the user clicks on the ‘cookie settings’ link and they are manually disabled one by one. Furthermore, the cookies on the site have been inserted, categorized and marked as non-necessary. Thanks
Mark
August 25, 2022
Hi Federica,
Greetings from Webtoffee!
The plugin’s free version has a script blocking feature that works when you add scripts to its cookie category rather than the source code of your website. For instance, if your website uses GA scripts, you may want to change the script from the site’s source to the Analytics cookie category in the plugin. You can notice a script section when you click on edit in the Analytics category. When a cookie scan is run, the GA cookies are gathered under this category, so this is where the script is meant to be inserted.
If you are still using an outdated version of the plugin, please upgrade it to receive access to cookie categories other than “non-necessary”. When a site visitor arrives and agrees to the Analytics category, the script will run if the implementation is carried out as described above. They will continue to be blocked if not.
Johannes Böhm
July 29, 2022
I am using the free version like Lindsey does who posted on FEBRUARY 21. I’m facing the same problems: nothing is blocked. I did a scan fo my site, and cookieyes found cookies from youtube. I imported these cookies to the list, so they were mentioned alright in the cookie settings. But: no matter if I agreed on the frontend or if I did not agree, the cookies (at least what browser console says) were set the same. All refreshing browser view and deleting cache did not help.
In your answer to Lindsey you wrote: “you must remove the script from elsewhere in your site add the script to GDPR Cookie Consent > Cookie Category > Edit category and in the head script section”. What is the meaning of this? I have to find where the Youtube cookie code is and remove it there? And I have to to this for every single cookie I want to block?
The other problem was: the scanner did not detect a google translation tool, which unfortunately is setting cookies as well. What can I do in this case.?
Mark
August 25, 2022
Hi Johannes,
Greetings from Webtoffee!
The plugin’s free version has a script blocking feature that works when you add scripts to its cookie category rather than the source code of your website. If your website employs Google Analytics scripts, for instance, you might wish to move the script from the site’s source to the Analytics cookie category in the plugin. When you select edit under the Analytics category, you will see a script section. The GA cookies are grouped together under this category when a cookie scan is conducted, so this is where the script should be added.
The Youtube video blocking is unsupported in the free version. However, our premium version offers Youtube-embedded iframe video blocking. Consider utilising our premium plugin to gain this feature and to block more scripts and plugin that is not listed under our script blocker.
Uli
July 10, 2022
Hello,
i hope someone could help me.
How could i add an line break in the cookie hint? I would have a line break after every button and link.
Thanks a lot and greetings
Uli
Mark
July 24, 2022
Hi Uli,
Greetings from Webtoffee!
You can add a line break in the cookie notice. Please go to GDPR Cookie Consent > Settings > Customise Cookie Bar > Message and add
wherever required to add a line break.
Daniel
June 2, 2022
hola, he instalado el plugin y por defecto cuando alguien entra en mi página, inserta las cookies con valor = no. ¿Es posible que no inserte las cookies hasta que acepte o no acepte el usuario?
Mark
June 4, 2022
Hi @ Daniel,
Greetings from webtoffee!
The cookies loading by default on your site starting with the name ‘cookielawinfo’ are strictly necessary cookies of our plugin which are essential for its functioning. The GDPR guidelines, requires that websites get users’ prior consent before storing cookies on their devices except for strictly necessary cookies that are essential for the functioning of a website.
johann
May 22, 2022
Hello,
First of all, thank you for your amazing plugin!
I would like to translate the “Show more”, “Show less”, “Save & Accept”, “Disable” and “Enable” text in the privacy overview pop-up.
I already translated everything else, but I can’t find how can I do for these ones!
Mark
May 26, 2022
Hi Johann,
Greetings from Webtoffee!
The translations for static texts like “Show more”, “Show less”, “Save & Accept”, “Disable” and “Enable” etc are loaded automatically from the language file in the plugin based on the default site language. If your default language is other than English and still the translations are not appearing, then please contact our support.
Bethilde
July 22, 2022
Hola, el plugin me gusta mucho. El único problema es que me gustaría que se muestre en español y no sé si para ello, debo reemplazar los textos de forma manual o si existe una manera de que se traduzca.
Incluso he pensado que de hacerlo de manera manual, puede dejar de funcionar bien.
Agradezco orientación
Mark
July 24, 2022
Hi Bethilde,
Greetings from Webtoffee!
The Spanish language files are included in our premium version. All the static texts in the plugin UI will translate automatically based on your site language. However, all other dynamic texts like Privacy overview content, Button texts, Cookie categories, descriptions, etc have to be manually translated using a translation plugin if the site is multilingual. Your site is a single language site, you can simply change the texts into Spanish manually by editing the fields in English. For multilanguage translation instruction, please visit here.
Emma
May 13, 2022
how do we change the “Do not sell my personal information” text to something else like “Disable Cookies”. We don’t sell anyone’s personal information, we just use google analytics for internal use.
Mark
May 27, 2022
Hi @ Emma,
Greetings from Webtoffee!
Changing the text of “Do not sell my personal information” is not possible currently. This is a CCPA banner text and it is implemented through a shortcode by the plugin itself. So we cannot change its text.
Maribel
May 9, 2022
Hi, I installed the free version plugin on my site and did the configuration. It’s okay, I have only one problem: I noticed that if I click on “Accept” in the banner, it does not disappear, what can I do to solve this? Thank you.
Mark
May 27, 2022
Hi @Maribel,
Greetings from Webtoffee!
We request you to update the plugin to the latest version and if the issue persists even after that, contact us through our support page.
adrian marquez
April 23, 2022
how can I exclude this plugin JS and CSS from cache and speed optimization?
Mark
May 2, 2022
Hi Adrian,
Greetings from Webtoffee!
You can do so by adding below to CSS and JS to the exclusion list of whichever cache/optimisation plugin you are using.
Javascript
Cli_Data
cli_cookiebar_settings
ccpa_data
/cookie-law-info-public.js
/cookie-law-info-ccpa.js
CSS
/cookie-law-info-public.css
/cookie-law-info-gdpr.css
/cookie-law-info-table.css
vikram
April 20, 2022
hello
New the cookie consent plugin and tried to add the cookies banner.
There are few issues I have faced to implement properly the plugin functionality and Iam using free version.
1. Accept all button is not showing on banner.
2. enabled default all cookies but still show disabled all cookies on banner.
3. What are the cookies list? If i dont add any list then what will happen?by default it is showing 6 nos. cookies on the plugin which are enabled and showing on the banner under necessary cookie?
Website – https://ioctrl.com
de.ioctrl.com
ja.ioctrl.com
Plz suggest so that can implement it in better way.
Thanks in advance for support.
Mark
May 4, 2022
Hi Vikram,
As these queries are personalized, kindly submit a ticket via support.
Lindsey
February 21, 2022
Its not clear on the free version how all the cookies found from the cookie scanner are blocked? I have done everything as per the instruction just not moved my scripts out of my website and on to Cookie Yes. None of the functionality works, all cokkie loads and stay there despite the reject etc. In order to actually block the scripts do they have to be added to the cookies categories page?
Mark
February 22, 2022
Hi Lindsey,
We are here to assist!
In the free version of the plugin, you must remove the script from elsewhere in your site add the script to GDPR Cookie Consent > Cookie Category > Edit category and in the head script section. Thus, the scripts will remain blocked until the user gives consent for that category. If you still find cookies that are not blocked please open a ticket here, we shall help you sort it out.
Vincenzo
February 10, 2022
Hi, I installed the free version plugin on my site and did the configuration. It’s okay, I have only one problem: I noticed that if I click on “Cookie Setting” in the banner, even the necessary cookies can be disabled. How to make it impossible to disable the necessary cookies, as required by law? Thank you
Mark
February 16, 2022
Hi Vincenzo,
Greetings from Webtoffee!
Please go to GDPR Cookie Consent > Cookie Category > click edit on Necessary category > set the slug as ‘necessary‘ without quotes.
Wei
February 10, 2022
Hi there,
In addition to my last comment (submitted today), I use WPML for multi-language. I followed the instructions on https://wpml.org/documentation/plugins-compatibility/using-wpml-to-translate-cookie-law-info/, but after I scanned “GDPR Cookie Consent” in “WPML -> Theme and plugins localization”, I cannot find the cookie bar message or the privacy review message in “WPML -> String Translation”. For example, I searched for “We use cookies”, which is the start of the cookie bar message, but no result comes up.
Thanks.
Mark
February 16, 2022
Hi Wei,
We can help with that. We have a detailed set up guide for WPML. Kindly refer to the right guide here.
Wei
February 10, 2022
Hi there,
Thanks for this awesome plugin!
We have an issue with the multi-lingual support. We have a site supporting English (default), Spanish, Portuguese and Dutch. We realised that the cookie bar (message + buttons) and the cookie settings (e.g. Privacy Overview) are not translated in each language (they all still show up as English).
– I’ve checked and confirmed that the translation files (.mo and .po files) for each language are already in the wp-content/languages/plugins folder.
– I didn’t change the message. It’s still using the default message by installing this plugin. The only setting I changed was the button color.
– There is no documentation I found for setting messages for different languages on your website.
– Is there a way that we can manually set the message text for different languages in CMS? I tried to switch languages in CMS and then change the message, but the change applied to all languages.
Thank you!
Sebastiaan
February 1, 2022
Hi,
I have a problem with the cookie settings popup, in the privacy overview I see bot the switch and checkbox next to each other. So it is showing the checkboxes. I have excluded the css file and JS file from caching but that does not solve the problem. Do you have any idea how I can fix this issue.
Thanks!
Sebastiaan
Mark
February 2, 2022
Hi Sebastian,
Please submit a ticket here briefing the issue and including the site URL
Luka
January 27, 2022
Hello, cookie settings button doesnt want to opet on my homepage. On other pages is working fine. Is there a quick fix, am I missing something in settings?
Thanks!
Luka
Mark
February 2, 2022
Hi Luka,
Please submit a ticket here briefing the issue and including the site URL
Antonio
January 10, 2022
Hi, we changed the site url. How can I update it without having to do it all over again?
Thank you
Mark
January 19, 2022
Hi Antonio,
We are here to assist!
If you are using the same WordPress site and just your URL only changing, the settings will be saved. Thus there is no need to do it all over again. So , could you confirm this.?
Ellen
December 31, 2021
Hi there, really like how simple and easy the plugin is however I have seen it impact my page speed especially on mobile. Is there anyway to improve this? Thank you
Mark
February 2, 2022
Hi Ellen,
We understand the concern. However, due to the JQuery dependency of the plugin, there is a chance that the plugin may affect the page speed slightly. We are working on improving the plugin to avoid such cases.
Luca Nocita
December 27, 2021
Hi, I cannot find where the various user’s consents are stored on my website. Should there not be a consultable list in the back-end of who accepted and who didn’t according to the new GDPR?
Thanks in advance
Mark
December 28, 2021
Hi Luca,
Greetings from Webtoffee!
Provided that you are using the premium version of the plugin and has enabled consent logging option in settings, you will find the log of consent under the GDPR Cookie Consent menu > Consent Report page(last item in the menu).
Younes
December 24, 2021
Hi,
My website is in Arabic (right to left)
Is it possible to add a RTL feature please ?
Thank you
Mark
December 28, 2021
Hi Younes,
You can insert or edit the default texts to how Arabic contents in RTL. You can add the HTML styling in the description text field. Kindly try adding right alignment in the cookie category description of Arabic to see the descriptions in Arabic.
Daniel
November 25, 2021
Hi, how can I translate the content on the “Cookie Settings” pop-up? Within the Loco translate plugin along WooCommerce there is only the file “cookie-law-info-de_DE.po” that contents admin panel text only.
Mark
November 29, 2021
Hi Daniel,
Greetings from Webtoffee!
To edit the contents like category description, privacy overview, etc, you can directly edit them in the plugin settings. Go to the Cookie Category page to edit the category description and translate it. Likewise, you can edit the Privacy Overview from the corresponding menu.
Let us know if any further queries.
Vasilii
November 25, 2021
Hello!
1. I have some questions about script blocker. It’s just 5 scripts. What will be happen with other scripts? I don’t understand. I have 25 cookie files. If somebody not agree, it will be still work, right? I see all files in setting cookie like working.
2. What’s the differents between free and paid version in block function?
3. Can I see information (log) the user who agreed?
Mark
November 29, 2021
Hi Vasilii,
The pro version plugin supports 19+ scripts out of the box and more can be added via a filter. It also supports the consent log option. We believe the pro version would be the one best suited for you. Please try out the plugin.
Liz
November 15, 2021
Hi,
I have the following questions re. the cookie banner – hopefully quick for you to answer! The wording on the banner is: ‘This website uses cookies to improve your experience. We’ll assume you’re ok with this, but you can opt-out if you wish. Cookie settings. ACCEPT’
1. If I click the Save and Accept button I am presumably accepting all cookies including any analytic ones we have on the website?
2. If I do not click Save and Accept button but click the Cross on the corner of the banner what happens?
a. I can access the site but no cookies at all are operative?
b. I can access the site but only essential cookies are operative?
c. I can access the site and all cookies are operative?
d. I cannot access the site at all?+
3. Is there any difference if I do not click the Cross on the corner of the banner and proceed to the site ie are the answers to 2 the same?
4. Based on the current wording is it correct that it is only if I click the Save and Accept Button that cookies of any type will be stored in my browser?
Thanks
Mark
November 18, 2021
Hi Liz,
Greetings from Webtoffee!
1. That would depend on which categories you enabled.
2. You will need to click on the Accept button in the banner to accept.
It works based on your configuration and as such, we cannot give a generic answer to these questions.
3. If you close the settings popup and do not click on the accept button, the cookies will remain blocked.
4. Yes.
Miguel Paulo
November 4, 2021
Hi, when i do “Cookie Scanner” there are a red box whith this message:
“To scan cookies following tables should be present on your database, please check if tables do exist on your database. If not exist please try to deactivate and activate the plugin again.”
What should i do? I can´t understant. Should i talk to my informatic guy?
Mark
November 5, 2021
Hi Miguel,
As instructed, please try deactivating and activating the plugin once.
Mathieu Belda
October 25, 2021
Laisse une réponse
Mark
October 31, 2021
Please share your query.
Eric
October 9, 2021
Hi.
Why are there hard-coded strings in cookies.php?
How can we translate them?
They are not detected by translation plugins (I tried with Loco Translate).
Thank you.
Mark
October 13, 2021
Hi Eric,
Could you please specify the strings that you are having trouble with so that we can instruct better?
Gabriel
November 3, 2021
Hello,
How can I rename these buttons? Enable-disable (needs to be translated into Hungarian)
Also Save&Accept green button.
Thank You!
Mark
November 5, 2021
Hi Gabriel,
Kindly submit a ticket here if you are using the pro version of the plugin.
Panos
September 24, 2021
Accept all button does not enable all categories
Mark
October 5, 2021
Hi Panos,
Kindly reach us via contact page and submit a ticket including the site URL.
Carlos
September 22, 2021
Hello there,
Why is there an “X” above the entire Privacy Summary? Free Version 2.0.5
Mark
October 5, 2021
Hi Carlos,
It is to close the privacy overview after reading it. If you are having any style issues with it, kindly reach us via support.
Greg
September 2, 2021
Hi there,
I’m testing my site in Google Chrome Incognito mode and there are two Chrome plugins I am using to detect Google Analytics code and Facebook pixel code.
Both the Google Analytics and Facebook code have been included in the header of all pages on my website using the HFCM WordPress plugin.
I have switched on Advanced Script Rendering so that the page doesn’t have to reload when someone consents to the cookies.
When I first load up my website, the Chrome plugins are showing that both Google Analytics and Facebook pixel are firing before I have provided any consent.
Am I right in my assumption that the GA and FB codes should not fire on page load even if the Advanced Script Rendering is switched on?
How do I resolve this issue so that the GA and FB codes are blocked on page load and are allowed to fire with consent without requiring the page to reload?
Thanks.
Mark
September 3, 2021
Hi Greg,
By default, our premium plugin will run the script only after consent is given. As this is a site-specific issue, please submit a ticket here.
Greg
September 4, 2021
Hi Mark,
I’m using the free version. Shouldn’t the free version also prevent any Google Analytics or Facebook pixel tracking from running until the consent is given?
Thanks.
elenn
August 27, 2021
A very good description which allows us to be secure in relation to the law in force in France. Small problem, we can not change the color in the settings … Too bad. Thanks for these informations.
Mark
August 30, 2021
Hi Elenn,
Kindly mention which label or button color you want to change and we can surely assist.
jamila
August 31, 2021
Bonjour,
En effet j’ai le même soucis je n’arrive pas à modifier le bouton de la fenêtre contextuel listant les catégories. Il s’agit du bouton “Enregistrer & Accepter” qui est en vert.
Si vous avez une solution cela me serai grandement utile. D’avance merci.
Mark
September 1, 2021
Hi Jamila,
Please add below code snippet to your active theme’s CSS if you are using the free version. You can change the hex value in the code to change the color.
#wt-cli-privacy-save-btn {background-color: #08a6ca;
color: #ffffff;
}
If you have the paid version, please use the below code in your theme’s CSS file.
#cliSettingsPopup .cli-tab-footer .cli-btn {background-color: #2196f3;
}
Camelia
August 31, 2021
Hi,
I’m having the same problem. The colors from the Settings popup are not changeable?
I made a screenshot here to show you what part of the cookie consent is not editable: https://tinyurl.com/yj4hbzm7
Mark
September 1, 2021
Hi Camelia,
Please refer the CSS customisation guide here to customise the save and accept button color and toggle button color.
Mike
August 27, 2021
Hi. The product is great and simple to set up. However, it only works in my /blog/ URL I alos need the product to cover my root folder ie. https://cleanroomsuppliesltd.com not just https://cleanroomsuppliesltd.com/blog/ Can you advise a solution ?
Mark
August 30, 2021
Hi Mike,
Are these 2 sites under same WordPress multisite?
Isabel Silva
August 18, 2021
Hi, I want to add the [cookie_audit] to my Cookies Policy site, but I don’t know how!
Can you help me include this into my policy text?
Thank you
Isabel
Mark
August 24, 2021
Hi Isabel,
Thanks for reaching out.
Go to WordPress > Pages and click edit on the cookie policy page and simply add the shortcode [cookie_audit] along with the text where you want to add it.
Audra
August 2, 2021
Hi, question… I’ve got the plugin working fine. But where does that data go? Meaning someone visits site and accepts which information they want to see, how will I know that Bob wants marketing, but Jim does not?
Mark
August 12, 2021
Hi Audra,
Our plugin does not send the data anywhere. Depending on the scripts used in your website, the data will be sent to corresponding services. For example, if you use google analytics, the data will be sent to the google analytics dashboard.
Livia
August 1, 2021
# wt-cli-privacy-save-btn {
background-color: # 61a229;
color: #ffffff;
}
Please I would like to know exactly how and where to enter this code for color customization and if it also changes the background of the category switches.
Thanks
Mark
August 12, 2021
Hi Livia,
In the WordPress admin dashboard, go to Appearance menu > Customize > Additional CSS and add the code in the code entry field. You can add it towards the bottom if there is already code present there.
Chad S.
July 14, 2021
When users click the ‘Do not sell my personal information’ link, an opt-out popup appears. Clicking ‘Confirm’ to opt out closes the window but the cookies bar remains at the bottom of the site. Is this how it is intended to function?
Mark
July 15, 2021
Hi Chad,
The working of the do not sell is as you explained. The do not sell link is to opt-out from sharing the information to other third parties. Users should still be given the choice to give consent to cookies or not.
alen
July 9, 2021
Hello,
it’s possible that enabled Advanced script rendering doesn’t work in free version?
Thanks for help,
A
Mark
July 12, 2021
Hi Alen,
Thanks for reaching out. It works in the free version and will be enabled by default for all new users.
Julian
July 9, 2021
How can I add a button (e.g: “accept all”) just besides the “SAVE & ACCEPT” button on the bottom of the cookie settings popup window?
Is it possible to do it in the premium version?
Mark
July 12, 2021
Hi Julia,
You can add it via a filter in the premium version of the plugin. Please go ahead and purchase.
Stephen
July 6, 2021
I’m assuming one must place your scripts in the cookie category for this to function properly? How would I do this if it’s not a script I’ve added, but a third party plugin?
Mark
July 7, 2021
Hi Stephen,
Our premium version plugin supports blocking scripts added via other plugins and via theme too. Kindly purchase the premium version plugin.
Christine
June 14, 2021
Hi, I have used the shortcode to create a link to Manage Consent. It is not picking up the correct font or style for the widget area and all in capitals. Can you advise, please?
Mark
June 16, 2021
Hi Christine,
You can use the code below to show it as a link in anywhere in the site.
Manage ConsentChristine
June 16, 2021
Thanks for replying Mark. I’ve used the shortcode to get the Manage Consent link on my site, which is great. However, it is not picking up the font or style for the widget area, where I have placed it. Is there a way to fix that?
Mark
June 17, 2021
Please submit a ticket via the support forum with page URL where the link is added.
Christine
June 22, 2021
Thank you!
Khürt Williams
June 13, 2021
What does “automatic script blocking” do?
Mark
June 16, 2021
Hi Khurt,
The automatic script blocking feature is capable of directly blocking any the scripts added via theme or another plugin of any of the listed services to block the corresponding cookies.
Mustafa
June 1, 2021
Thank you so much for the well and great explanation. I have a question please: in the Cookie settings’ popup window how can we make it Enable all the time? because if the user is not interested in it then he/she could shut it down!
Mark
June 5, 2021
Hi Mustafa,
You can set the default state of the cookie category toggle button from GDPR Cookie Consent > Cookie Category > Edit(any category) page. There will be the option to set ‘Default button state’.
Jivko
May 27, 2021
Hi, great product! I like the feature set, but I wonder how to make it work on our website 🙂 I suspect the issue is that with our custom theme, which may lack something. Which WP functionality do you expect to include cookie bar? Is there a shortcode we could use instead?
Thanks!
Mark
June 1, 2021
Hi,
Kindly ensure that the wp_footer() and wp_head() functions are called in the WordPress site theme’s template files.
Kathrin
May 26, 2021
I deleted the category “necessary” by mistake. Now I created it again, but in the cookie banner you can still turn it off. This shouldn’t be like this, as you should not be able to turn necessary cookies off. How can I make sure, that necessary cookies are are active all the time?
Mark
May 27, 2021
Hi Kathrin,
Please set the category slug as ‘necessary’ under the Necessary category edit page.
André Tiago Almeida
May 11, 2021
Hi,
Hope you are well!
How I can translate the “Save & Accept” button?
Thanks!
André
Mark
May 12, 2021
Hi Andre,
Assuming that you are using the free version of the plugin, you can add the translation here on your own and contribute to the translation. We really appreciate your helping and it would benefit the whole community.
Refer this thread for instructions.
Iglika
July 15, 2021
Hi Mark,
I am maintaining (voluntarily most of the time) the website of an NGO organization and I have just installed the GDPR cookie consent plugin. First of all – thank you for providing a free version of it. Love it! I have already translated everything that I could through the plugin administration, but SAVE&EXIT button and functions as disabled/enabled are not accessible so I have made a few suggestions in the translation project. I would love to translate in Bulgarian all the strings, but I don’t have the time to do it alone. I can see mine and other’s suggestions, but someone have to accept them, I guess, to take effect. Is that the only option to translate these codes for end-users (for the free version of the plugin)?
Mark
July 25, 2021
Hi Iglika,
With the WordPress translation management system, a moderator has to approve it. You can export the PO/Mo file and save it to wp-content/language/plugins/ directory.
Patrik
September 26, 2021
Hello, I stil can not figure out how to translate the “Save & Accept” button? Its the only element that can not be modified through admin panel. Please in what file can be found this string? Thank you
Mark
October 5, 2021
Hi Patrik,
That string is loaded directly from the plugin translation file. Please mention which version of the plugin you are using and the language.
Els Bedo
April 21, 2021
Hi,
I am trying the plugin on a bilingual website.
The privay overview is shown properly on the NL version, but not on the EN version. How can I solve this?
The banner works on both versions.
Thank you in advance for your response.
Mark
April 22, 2021
Hi Els,
Kindly ensure that you have translated the cookie categories and cookies from cookie list and assigned to corresponding translated categories. Then only they will appear in Privacy Overview popup of the 2nd language.
Thomas
April 18, 2021
Hi, how can I sort the categories on privacy overview?
Mark
April 20, 2021
Hi Thomas,
Please refer the article here.
Thomas
April 22, 2021
Hi Mark,
I try to follow your recommendation. On my page “edit cookie category” there are less setting fields than shown on the image “changing category priority”. Unfortunately I can’t find the priority field. (2.0.1 free version).
René
April 7, 2021
Hi. The button [cookie_settings] does not appear in the cookie bar. Why?
Mark
April 16, 2021
Hi Rene,
Please submit a ticket here with your site details.
Pasquale
March 25, 2021
Ciao, tra le impostazioni e le personalizzazioni dei pulsanti non trovo “Accetta e salva”, ovvero quello del pop up della panoramica sulla privacy. E’ normale? grazie
Mark
March 31, 2021
Hi Pasquale,
Save & Accept button does not support customization via the plugin settings. You can change the appearance directly via your site theme’s CSS. Here is a sample code to change color.
# wt-cli-privacy-save-btn {background-color: # 61a229;
color: #ffffff;
}
Bruce Rawles
March 22, 2021
I’m using version 2.0.1 of GDPR Cookie Consent on this work-in-progress site: https://viadnaremote.com/ … The popup mode works and I was able to use some CSS to make the full legal boilerplate fill the page, blocking all site content until a visitor pressed “ACCEPT”but the HTML tags (e.g. h3, h4, ul, etc.) don’t work. Any suggestions? Thanks in advance.
Mark
March 31, 2021
Please submit a ticket here with full details.
Patrick
March 16, 2021
Hi,
I miss a checkbox for advertisement purposes within your predefined table under the category “necessary”.
All other cases have been mentioned by you, but there is no row like “cookielawinfo-checkbox-advertisement”.
Do I need to set it by myself with a duration of 11 months?
And do I need to show this table at all?
Thank you.
Patrick
Mark
March 17, 2021
Hi Patrick,
Try scanning again and if there is a cookie present in that category, the corresponding category cookie too will be found by scanner. If not, you may add it manualy.
Corinne Morvan
February 27, 2021
Hi,
The cookie bar appears on all other pages even after being accepted. It disappears with the scrolling of the page. I do not understand ???
Thanks for your help
Mark
March 4, 2021
Which version of the plugin are you using?
Tina
February 25, 2021
Where can i change the color and text of the accept & save button in the privacy overview?
Mark
March 4, 2021
Hi Tina,
Please mention which version of the plugin are you using.
Giuseppe
March 17, 2021
I can’t find where to change color of the “accept & save” button in the privacy overview. My version of plugin is 2.0.1
Mark
March 24, 2021
Hi Giuseppe,
Please use below code via your site theme CSS to modify the color. You can change the color hex value.
# wt-cli-privacy-save-btn {background-color: # 61a229;
color: #ffffff;
}
Leena
May 14, 2021
This is quite disappointing. I should also translate this. Why the style and text are hard coded here while the other buttons are editable?
GUILLAUME CHIPIER
February 22, 2021
Bonjour je rencontre un problème avec le plugin, il marchait bien puis j’ai installer monster insight apparemment il marchait toujours et la barre de cookie ne s’affiche plus… j’essaye de le désinstaller en supprimant les tables et les fichiers via ftp mais il n’est pas dans le wp content / plugin pouvez vous me dire ou il se trouve dans wordpress pour que je le désinstalle correctement pour le réinstaller ensuite ? car quand je le réinstalle juste en ayant supprimer les tables les paramètres sont comme avant… ou me dire pourquoi la barre de cookie qui s’affichait jusqu’alors ne s’affiche plus ? merci d’avance pour vos éclaircissements et votre aide !
Mark
February 26, 2021
Hi Guillaume,
Since it is a site-specific issue, please submit a ticket here with site details.
Pier
February 22, 2021
Hi, I’m trying to access the CLI.consent.analytics from the free version 2.0.0, but CLI.consent is undefined
Mark
March 4, 2021
Hi Pier,
Kindly submit a ticket here briefing your full requirement.
H.A.
February 18, 2021
Hi,
I’m an existing user, and updated the plugin, but can’t get the cookie scanner to work. this shows:
| To scan cookies following tables should be present on your database, please check if tables do exist on your database.
{$wpdb->prefix}cli_cookie_scan
{$wpdb->prefix}cli_cookie_scan_url
{$wpdb->prefix}cli_cookie_scan_cookies
{$wpdb->prefix}cli_cookie_scan_categories
|
How do I fix this?
TIA
Mark
February 19, 2021
Hi,
The reason for the error is that some database tables required for the working of the cookie scanner feature wasn’t created upon installation or update.
To fix the issue, please go to WordPress > Plugins page, then deactivate and activate the CookieYes | GDPR Cookie Consent & Compliance Notice (CCPA Ready) plugin once.
Francesc
February 22, 2021
It has worked!!!
Thanks!
Ronen
January 16, 2021
This “documentation” is a little superficial. So here are the unanswered questions:
1. How can I determine what cookies are used on my WordPress-Site? By WordPress itself, but by other Plugins as well?
2. Where do I find their Cookie ID?
3. What units are used for the Cookie Duration? Please give some examples, and please also tell what values are best-practice and recommendable.
4. I assume, on the “Add Cookie” page, I use the term given in brackets for the fields “Cookie Type” and “Cookie Sensitivity”?
Please give some examples for the most obvious Cookies that come with WP, that come with your plugin, and the Google Analytics and Facebook.
Thank you.
Mark
January 25, 2021
Hi Ronen,
1. A site owner/developer should have some idea about the cookies used in the site. To know about generic cookies used by WordPress, you can always refer their articles.
2. Cookie ID should be the same as cookies name(eg; _ga)
3. You can enter as 1 year, 3 months etc. It is for displaying in the audit table and therefore you can enter as per your convenience.
4. Please refer below articles:
https://wordpress.org/support/article/cookies/
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
https://www.facebook.com/business/help/471978536642445?id=1205376682832142
Phanie
April 15, 2021
You -can find a solution here :
https://cookiepedia.co.uk/
Taisa
December 30, 2020
Hi! And what happens with other plugins that doesn’t appear there? Is there a way to add them or to avoid the cookies from loading?
Mark
January 6, 2021
Hi Taisa,
You can use the filter here to add more to script blocker.
Stanislav
January 20, 2021
Can this only be done with paid version (Premium)?
Mark
January 25, 2021
Yes. It is a premium-only feature.
Sean Turtle
December 3, 2020
Hi. I’m trying to find details on how the plugin adheres to Accessibility guidelines. We’ve conducted an audit and one issue we’re facing is that once accepted, the consent button is still recognised by screen readers, whereas we need it to be hidden. Can you shed any light on that please?
Thanks
Mark
December 16, 2020
We have made several improvements in the plugin recently regarding accessibility. Please contact us via support forum on exactly what issue are you having with respect to it.