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Documentation/PayPal Express Checkout Payment Gateway for WooCommerce/How to issue refund using PayPal Express Checkout payment gateway

How to issue refund using PayPal Express Checkout payment gateway

Last updated on March 17, 2022

Store owners can issue refunds automatically with just a click using PayPal Express Payment Gateway. You can directly process the refunds via PayPal.

Upon refund, the WooCommerce order status will be changed and the refund log will also be updated in the order notes.

Process refund via PayPal

To process a refund of an order via PayPal:

  1. Go to  WooCommerce > Orders and select the order to be refunded.
  2. Go to the order summary, and click on Refund button.
  3. Specify the quantity of the product(s) to be refunded in the text box(es) that appear for each line item. The refund amount will be automatically adjusted based on the products refunded. If inventory levels are not managed, you can also enter the Refund amount, without adjusting the product quantity.
  4. If the quantities of items are not set when issuing a refund then the order is not marked as refunded and the email that is sent will say partial refund.
  5. Add reason for the refund, if needed.
  6. Choose Refund $XX.XX via PayPal Express.

Please view(click to expand) the below-given illustration for a better understanding.

Note: In Manual Refund (basic version), the store owner will have to issue the refund to the customer manually by any other means.

Refund logs

All the refunded details will be logged in the Order Notes section of the WooCommerce Orders window. The order notes can be viewed from the right-hand sidebar as shown below:

Full or Partial Refunds

PayPal Express Payment gateway also allows you to issue a full or partial refund. To issue a full or partial refund,

  1. Go to WooCommerce > Orders.
  2. Select the order to refund.
  3. Go to PayPal Express Action placed at the top right hand sidebar of the orders page.
  4. Choose Full Refund or Partial Refund from the drop down.
  5. Upon choosing partial refund, you can specify the amount to be refunded and click on Refund.

Managing stock on refund

You can easily manage the stock on refund by enabling the option Restock refunded items from the orders window.

To know more about the payment gateway, please refer here.

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On this page

  • Process refund via PayPal
  • Refund logs
  • Full or Partial Refunds
  • Managing stock on refund

This article posted in Documentation, Issue Refund, Knowledge Base, PayPal Express Checkout Payment Gateway for WooCommerce

Written by

Shesna

Shesna is a technical content writer for WebToffee. She is familiar in working closely with the SMEs to break down complex technical information into a concise, easy to understand manner.

Comments (5)

  1. Gilbert Villarin

    February 28, 2022

    I received a message in my transactions which shows “Issue Refund”, what will I do next? Should I click it or just leave it like that?

    Reply
    • Alan

      Alan

      March 17, 2022

      Hi,
      If you are trying to provide a refund then please click the “Issue Refund” option.

      Reply
  2. carl beck

    March 12, 2021

    I just cant get it to work.
    I receive payment notifications in WC, but refunds do not work.
    I only have the button “Refund Manually”.

    I am tired…
    Carl

    Reply
    • Mark

      Mark

      March 16, 2021

      Hi Carl,

      Refund via PayPal is available only in the premium version. You can see it listed in premium version features under the free version plugin page itself.

      Reply
    • kk

      April 6, 2021

      This plugin for paypal and woocommerce does not require a premuim sub to refund orders (something i def think should be standard on a payment plugin anyway…)

      Plugin: “WooCommerce PayPal Checkout Gateway” by Woocommerce

      https://woocommerce.com/products/woocommerce-gateway-paypal-checkout/

      Reply

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