Refunding the order can be made easy with the WebToffee WooCommerce Gift Cards. The plugin allows crediting the refunded amount to the store credit for registered users and converts the refunded amount into an equivalent gift card for guest users.
Let’s look at them in detail
Registered user
When admin refunds an order that was placed by a registered user, the refunded amount is credited to the store credit balance of the corresponding user.
- The admin refunds the registered customer’s order by clicking on the refund button.
- The Plugin refunds the amount to the registered user’s store credit. The store credit can be verified by navigating to Gift card > Manage user credits.
- The registered user is also notified about the refund through the mail. A link to check the store credit balance is added to the email as well.
Guest users
When a guest user refunds an order, the refunded amount is converted into an equivalent gift card for guest users. The workflow is as follows.
- The admin refunds the order placed by a guest user by clicking on the refund button.
- The Plugin refunds the amount by generating an equivalent gift card and mails it to the guest user.
- The Guest user is also notified about the refund through the mail. A link to check the store credit balance is added to the email as well.
Comments (2)
Phillips
March 1, 2023
Hi there, How can you have Store Credits apply to the Order Total INCLUDING the Shipping amount?
Currently it is only applying to the Subtotal – also in the screenshot above
Thanks
Mike
March 9, 2023
Hi Phillips,
The Gift Card plugin doesn’t discount the shipping fee by default. The feature is in our roadmap and will be implemented in the upcoming releases.