This Terms of Use Agreement (“Agreement”) governs the provision of support services (“Support Services”) by WebToffee (“Provider”) to you (“Customer”). By engaging the Support Services, you acknowledge and agree to the following terms and conditions.
1. ACCESS TO CUSTOMER SYSTEMS
1.1. Provision of Credentials
To facilitate the resolution of technical issues, WebToffee may request access credentials, including usernames and passwords, to Customer systems.
1.2. Customer Responsibility
It is the sole responsibility of the Customer to revoke or disable access granted to WebToffee upon completion of the support process. WebToffee disclaims any liability for unauthorized access, misuse, or breaches resulting from the Customer’s failure to revoke access.
2. SERVER ACCESS AND RESPONSIBILITIES
2.1. Use of Staging Servers
The Customer shall ensure the availability of a staging server that is identical to the production server. WebToffee requires the use of staging servers for all troubleshooting and testing to minimize risks to the production environment.
2.2. Production Server Access
(a) If the Customer opts to provide WebToffee with access to a production server for support purposes, the Customer assumes full responsibility for any resulting consequences, including but not limited to:
- Downtime
- Data loss
- Performance degradation
- Security breaches
(b) WebToffee expressly disclaims all liability for any damage, interruption, or breach of the production server caused during or after the provision of Support Services.
2.3. Customer Backups
The Customer is solely responsible for maintaining current and complete backups of all systems and data prior to granting WebToffee access to their server.
3. LIMITATION OF LIABILITY
3.1. WebToffee shall use commercially reasonable efforts to deliver the Support Services; however, such services are provided “as is” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
3.2. Under no circumstances shall WebToffee be liable for:
- Loss of data, revenue, or profits
- Downtime or service interruptions
- Any indirect, consequential, or incidental damages, whether foreseeable or unforeseeable, arising out of or in connection with the Support Services.
4. CUSTOMER OBLIGATIONS
4.1. Accurate Information
The Customer shall provide accurate, complete, and timely information required by WebToffee to deliver the Support Services.
4.2. Credentials Management
The Customer is responsible for promptly removing access credentials provided to WebToffee after the conclusion of support activities.
4.3. Acknowledgment of Risks
By granting access to production systems, the Customer acknowledges and accepts all risks and agrees to hold WebToffee harmless for any resulting issues.
5. MODIFICATION OF TERMS
WebToffee reserves the right to amend these terms at any time, with such amendments taking effect upon publication on the WebToffee website or notification to the Customer.
ACKNOWLEDGMENT AND ACCEPTANCE
By engaging the Support Services, the Customer acknowledges that they have read, understood, and agreed to these Terms of Use in their entirety.
Note: These terms are specifically tailored for technical support interactions and may not apply to pre-sale or general inquiries.