Introduction
Import
Export
Bulk Edit
Metadata
FTP Cron Schedules
Advanced Topics
Troubleshooting
Third-Party Compatibility
ChangelogThe WebToffee plugin: WordPress Users & WooCommerce Customers Import Export, imports and exports WordPress users and WooCommerce customers in a quick and efficient manner. The Logs section in the import export plugins by WebToffee gives a detailed history of the import and export process. So, if the process is not working as expected, do check the log report.
The article lists the most common functional errors that can occur during the import-export operation. To resolve the errors, refer to the table.
| Error | When do they occur | Possible solutions |
| same ID already exists | During import, when you try to add a user, but, a user with the same ID is already available in your store. | Skip adding the user. Or If possible, in the input file, change the user ID value. |
| same Email already exists | During import, when you try to add a user, but, a user with the same email is already available in your store. | Skip adding the user. Or If possible, in the input file, change the user email in the column: user_email. |
| same Username already exists | During import, when you try to add a user, but, a user with the same username is already available in your store. | Skip adding the user. Or If possible, in the input CSV file, change the username in the column: user_login. |
For further assistance, contact the WebToffee support team.
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Comments (4)
Christoph Maschowski
July 24, 2023
Hi,
it seems, that the User ID (user_id) is not beeing importet, instead the incremental auto generated ID is used.
Best regards, Chris
Vineetha
July 25, 2023
Hi Christoph Maschowski,
Thanks for reaching out! By default, WordPress does not support inserting user with a specific ID. To overcome this, use “ID” for the option “Match users by their” when importing to retain ID.
Struwe
January 21, 2022
Hallo, beim Produktexport werden Kurz- und Langbeschreibungen in CSV auf neue Zeilen geschrieben. Ich möchte Produkte mit allen Eigenschaften exportieren, bearbeiten und wieder importieren. Die Kurz- und Langbeschreibungen will ich per “VERKETTEN” in Excel massenhaft generieren. Aber der Export ist fehlerhaft. Was ist zu tun?
Danke
Alan
February 2, 2022
Hi,
The plugin exports the short and long descriptions in separate columns. Please brief us on how you are required to export this data to the CSV so that we can help you.