Frequently Asked Questions

This page contains answers to frequently asked questions related to the license, installation, and activation.

Is buying the plugin a one-time charge?

No, the plugins are sold as yearly subscriptions that renew automatically. You can cancel the subscription anytime. Once purchased, you can continue using the plugin indefinitely. However, access to updates and support is available only for one year from the purchase date. To continue receiving updates and support after that, you’ll need to renew your license.

What happens if my license expires or is deactivated?

If your license expires or is deactivated, the plugin will continue to work on your site as usual. However, you won’t be able to download the plugin file again, and you’ll lose access to updates and customer support until the license is renewed.

How much does it cost to renew the license?

License renewals are charged annually at the full price.

What do I receive when renewing my subscription?

You will be entitled to support and updates for another year.

How do keys work with a multisite network?

In a WordPress multisite setup, each subsite (e.g., www.domainname.com/site1, www.domainname.com/site2) is treated as an individual site. As a result, you’ll need to activate the license separately on each subsite. To enable plugin activation across the entire network, a separate license is required for each subsite.

How can I transfer My API Keys to the live site from dev site?

You need to deactivate the license from the dev site and then activate the same key in the live site.

I haven’t received my receipt or order details?

Order details are emailed the moment your payment is processed, and that should be almost immediately. If you do not receive the confirmation message within a few minutes, please check your spam or junk e-mail folder and mark the e-mail “not spam”, which should allow future messages to get through. Also, check for any typos in the billing email. If you don’t receive an email receipt or login information soon after, please contact us and we’ll check it up for you.

Where can I find the purchased plugins?

Login to My Account with your account credentials. Go to the Subscriptions tab. Click on the plugin file link to download the .zip file. You will get the activation key from the License Keys tab. Refer to article for detailed instructions: How to download, install, activate and update a WooCommerce plugin

I can’t find my products!

If you don’t see your purchased products on the My Account page, please contact us. If you have another WebToffee account or bought the product on behalf of a client, please provide that information.

Which payment types do you accept?

We use Stripe.com and PayPal as our payment gateways and accept all major payment cards: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card. All prices are charged in US Dollars (USD) and this will be exchanged to your local currency by your bank or card issuer.

I can’t purchase anything. There is an error during checkout!

Please reach us via support and we will help you with the issue.

Is it possible to upgrade my purchases?

All products have 3 subscription types. You can upgrade the license you have purchased from the Upgrade option provided for you on the Subscriptions tab section on the My Account page.

Does the order automatically renew upon the expiry of a one-year period?

Yes, the order will automatically renew after one year unless you cancel the subscription.

How do you provide support?

We create and maintain resources to help you with the plugin setup and the know-how. Hence, the best way to get help is to look through our documentation first.If you need additional assistance, you can go to the support link and submit a ticket directly related to the product you need help with.
Product support via phone or chat is unavailable at this time. However, we try to reply to all support tickets within 24 hours.

Do you have a phone number?

We don’t. As mentioned above – all support is via email, this way you can refer back to it later if needed. If you have pre-sales or support questions, contact us here!

Do you take up paid customization jobs?

As much as we want to keep the customers happy with our plugin, we do not accept paid customization jobs. Rest assured, we will help with tweaks and modifications that we deem feasible for us within an acceptable timeframe. Contact support with details.