Frequently Asked Questions
This page contains answers to frequently asked questions related to the license, installation, and activation.
Is buying the plugin a one-time charge?
What happens if the license expires or is deactivated?
How much does it cost to renew the license?
What do I receive when renewing my subscription?
How do keys work with a multisite network?
Our system recognizes the name of the URL www.domaninname/site1 is different from www.domaninname/site2 meaning that you will need to buy a license for every subsite in order to activate them on all sites.
How can I transfer My API Keys to the live site from dev site?
Would I be able to activate the license on another site if I used it on a dev site?
I haven’t received my receipt or order details?
Where can I find the purchased plugins?
I can’t find my products!
Which payment types do you accept?
I can’t purchase anything. There is an error during checkout!
Is it possible to upgrade my purchases?
Does the order automatically renew upon the expiry of a one-year period?
How do you provide support?
Product support via phone or chat is unavailable at this time. However, we try to reply to all support tickets within 24 hours.