Support - WebToffee

Note: The support desk is exclusively for premium customers, so any queries regarding the free plugins will be addressed in the respective support forum in WordPress.org. However, feel free to reach out for any pre-sale queries. Please mention your order number(available in your MyAccount) in the request form for quick assistance.

Important Notice: Please refer these instructions if you have purchased our plugins on XAdapter.com.

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Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of the basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website, to store user preferences and provide you with content and advertisements that are relevant. Such cookies will be stored on your browser but only upon procuring consent.

You will also have the option to opt-out of these cookies should you want to. But opting out of some of these cookies may have an effect on your browsing experience as per the descriptions elucidated against the respective categories below.

Privacy Overview

Necessary Always Enabled

The cookies defines under this category are absolutely essential for the website to function. Hence they are loaded by default irrespective if user consent.

Cookie	Description
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Analytics

Analytics cookies help us understand how our visitors interact with the website. It helps us understand the number of visitors, where the visitors are coming from, and the pages they navigate. The cookies collect this data and are reported anonymously.

Cookie	Description
_ga	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_gat_gtag	Identification code of website for tracking visits.
_gid	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
_hjid	Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInSample	This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.
has_recent_activity	This cookie is used to signal to the code repository website if the user has browsed other website resources during the current session.
tk_ai	Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.
tk_lr	This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack
tk_or	This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack
tk_qs	Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.
tk_r3d	The cookie is installed by JetPack. Used for the internal metrics fo user activities to improve user experience

Advertisement cookies help us provide our visitors with relevant ads and marketing campaigns.

Cookie	Description
_fbp	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
fr	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.

Preferences

Preference cookies are used to store user preferences to provide them with content that is customized accordingly. This includes the language of the website or the location of the visitor.

Cookie	Description
_gh_sess	This cookie is used to preserve users states across page requests.

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Got Any Issues/Queries? Submit a Request Here.

Prior to that go through our documentation, you may find what you are looking for in there.

Got Any Issues/Queries? Submit a Request Here.

Prior to that go through our documentation, you may find what you are looking for in there.

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