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Product Import Export Plugin For WooCommerce
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$69.00 – $199.00
License entitles 1 year of support & updates. Extended support & updates at 50% discount after first year, if renewed prior to the term expiry.
The Most Rated CSV/XML Import Export Suite
WooCommerce Product Import Export Plugin helps you to easily export and import products in your store. This plugin lets you import/export all types of products including product variations. It is super simple!
Plugins trusted by over 600,000+ websites in 100+ countries
Listed as one of the 18 Quality Must-Have WooCommerce Plugins for WordPress in 2017 by WPMUDEV
#1 Product Import Export Plugin With 50,000+ Active Installs and 5 Star Rating in WordPress Official Plugin Repository
“I feel like the support is awesome on this plugin. They are patient and respond in a matter of minutes most of the time. As for the plugin, it’s the first one I tried so I don’t have terms of comparison, but I think it’s great because it does what needs to be done. Thanks!” – Damian Gicoveanu, GAD Marketing, Romania
“My company has thousands of SKUs on our website with multiple variations of size for every product on both our wholesale and retail websites. We used to spend countless hours a month adding new products manually. The Product Import allows us to add them in a fraction of the time. Even better, I can now update hundreds of product prices or other data in just a few minutes. The Product Import was a game changer for us.” – Joe Duffey, Mayarts.com, United States
“We had been using another paid WooCommerce csv import suite extension for 4 years, but were very unsatisfied with the customer service and constant issues each time Woocommerce did a major update. So we went hunting and found the XAdapter plugin. We primarily use csv imports to merge changes from our warehouse inventory management system into WooCommerce – to update stock levels, add new tags, attributes, change prices or unpublish dead stock – as well as to import new stock every month.
We ran a few tests and with XAdapter before deploying and any issues we had with the plugin or our data were quickly ironed out by their super responsive support team. If you are weighing up this plugin vs other paid plugins, this one is worth it for the customer service alone, but it’s also a great plugin that works.” – Jen Hanrahan, Director, Blazedigital.com.au
Top Features
Export WooCommerce Products
Supports Every Product Type:
Export and download product data in CSV/XML file format. Plugins supports,
Plugin supports custom product types other than the WooCommerce standard ones by making use of a hook.
Export Complete Product Details Including Images: In addition, the plugin helps you export Categories, Tags, Products and other Product details from WooCommerce. You can export prices, descriptions, images etc in addition to the custom fields (meta), taxonomies and attributes.
Export Product Variations: Once you export variable products, you will have a simple single CSV/XML which will have both variable and it’s parent details. It will help you to do any changes easily and enables faster import to any WooCommerce site.
Filter Products Before Exporting: You can selectively export products based on different criteria
Scheduled Export using Cron Job: Schedule the export of products to an FTP location at regular intervals. You can use saved mapping files during auto export.
Scheduled Export Settings ( Click to expand)
Scheduled Import Settings ( Click to expand)
Import WooCommerce Products
Supports All Product Types:
Plugins supports import of all types of products including,
Import via Multiple Methods:
You can import the products from a CSV/XML file via different methods
Map Product Columns Easily: The columns of your file may not correspond with the WooCommerce products data fields always. You can map fields using the simple interface and then save the mapping settings for later imports.
Import Product Variations: Easily import all variable products and it’s properties from the file.
Scheduled Import using Cron Job: Schedule to imports products at regular intervals from a remote server. You can set rules to skip certain products from updating.
Export/Import Product Reviews
Export Product Reviews: You can export product reviews based on a variety of criteria.
Import Product Reviews: Easily import Product ratings from another store via a file. During import, you can edit the ratings, author name, date, verified tag and content of the reviews.
Map Fields / Set Custom Rules for Bulk Updation ( Click to expand)
Make Bulk Updates
Update Existing Products: You can use the ‘merge products’ feature for adding more information to existing products or updating the existing product details. This helps the store owner to update hundreds or thousands of products with new info such as price or sale status.
Apply Rules to Modify Fields in Bulk: Modify hundreds or thousands of products by applying custom rules during import ( e.g: increase price by 10%). An Evaluation field is used to modify/update the value of product fields mapped during the import process.
Verified Plugin Compatibility
This plugin is tested for compatibility with many plugins including
Language Support
We are WPML compatible(simple products)!
Checkout related plugins Order / Coupon / Subscription Export Import Plugin for WooCommerce and WordPress Users & WooCommerce Customers Import Export Plugin if you are specifically looking for Order or Customer Import/Export features
Try The Plugin Risk Free
With our 30 day money back guarantee complemented by awesome support you will never regret the decision.
Documentation
Check out our documentation on Setting Up, Trouble-shooting, FAQs & Code Snippets.
Questions
Want to Consult Us on a Unique Case or Got a Question? Contact us. We will be Quick!
How does the plugin work?
The WooCommerce Product Import Export Plugin takes a CSV ( Comma-Separated Values ) or XML ( Extensible Markup Language ) file as input. You must create a file(CSV/XML) and enter the product details in a structured format as explained in the product documentation ( sample CSV and XML files for different product types are available as part of the documentation). This is to match each field of provided file to the field of a particular product that otherwise Admin need to input manually. For example, the post_title field gets mapped to the product name and the regular_price field gets mapped to the regular price of your product.
You can create the CSV/XML from scratch or you can export the product to get the format of respective file format. You can use a spreadsheet program, such as Excel, or Google Spreadsheets for creating and modifying the CSV file. Save this file with the extension CSV. After entering all details about products in a spreadsheet, you can import product to your online store. With this plugin, you can also export and download product details as a CSV or XML file.
182 reviews for Product Import Export Plugin For WooCommerce
Only logged in customers who have purchased this product may leave a review.
- Last Updated: 07-Jan-2020
- Included delimiter option for scheduled export
- SFTP test connection option
- Option to sort orders prior to export
- Delimiter options
- Export specific additional meta
- Option to choose FTP/sFTP
- Export replies for reviews in cron export
- Bug fix:- Delete existing product not working for product variations
- Bug fix:- On back order status cannot be updated
- Tested ok with WP 5.3.2 and WC 3.8.1
- Option to export product by status in cron export.
- Support for multiple CSV, XML file import by SFTP add-on.
- Multiple XML import option for FTP cron.
- Tools updated to delete product not present in CSV.
- Added 'tab' and 'space' delimiter support for import CSV.
- Delete existing products option in the case of multiple CSV import.
- Code optimization for import by URL.
- [Bug fix] Issue while updating variations of a variable product without parent details(Parent id or Parent SKU) with variation ID.
- Added SKU support for upsell and crossell in scheduled URL import.
- Added support for mapping a csv column against multiple product fields during import.
- Included an mapping option "import from evaluation field" in order to import data from the evaluation field into the repective product field instead of csv column.
- Merge empty cell option now supports all columns except images (removed filter "wt_pipep_update_empty_product_data filter").
- Improved XML import.
- Added new filter to export products by product tag.
- Added import by URL for XML type.
- Added compatibility for ACF, Advanced Custom Fields Plugin for WordPress.
- Removed support for WC product bundles plugin from code (available as code snippet henceforth).
- Bug fix:-Stock status was showing instock(0) instead of outofstock.
- Introduced batch export option.
- Option to delete all product categories and tags under Woocommerce>Status>Tools.
- Update or delete existing export mapping profile.
- Added a new filter 'wt_product_exclude_hidden_meta_columns' to exclude additional hidden metas from export.
- Tested OK with WC 3.6.2 and WP 5.2
- Tested OK with PHP 7.3.5
- Included option for passive mode in FTP
- Included an option to export post by status
- Included the disable thumbnail generation option in scheduled URL import
- Improvised import: Import process getting stuck randomly due to network issues/delete existing products upon import
- [Bug fix] Fixed issue with scheduled XML import via FTP and URL
- [Bug fix] Fixed issues with duplicate product for category based export
- [Bug fix] Included comment_author_url export/import
- Fixed Warning messages
- Added new filters:
- 'wt_pipep_update_empty_product_data' - strict override of existing product data with CSV(even if CSV contains empty data)
- 'wt_has_large_number_of_columns_in_csv' - Load only matching columns for mapping while importing from a csv file with huge number of columns
- Tested ok with WP 5.1.1 and WC 3.5.7
- Included support for XML Import/Export.
- Optimized Export.
- Stock status column can now accept values {(1,0), (TRUE, FALSE)} instead of instock and outofstock in the file.
- Post status column can now accept values {(1,0), (TRUE, FALSE)} instead of Publish and Draft.
- PHP 7.3 compatible.
- Added WPML compatibility for Simple product
- Included thumbnail regeneration in cron import
- Tested ok with 5.0.2
- Improved update of Product variant - option to update the product variant even without the parent SKU
- Bug fix: Avoid creating duplicate thumbnails in Media library.
- Bug fix: Fixed issue with exporting images as zip when the image URLs have mixed http/https URLs.
- Supports multiple URLs for cron import
- Included an action for notifying cron completion
- Fixed a bug with tab as delimiter option during import
- Improved compatibility with Woo-commerce Product Review Pro
- Tested ok with WP 4.9.8 and WC 3.4.6
- Updates to Readme
- Compatible with YITH WooCommerce Product Bundles
- Import via URL - added support for FTP URL
- Save export/import mapping profile
- Compatible with WooCommerce Wholesale Prices(Basic)
- [Bug fix] Duplicate global attributes during import
- [Bug fix] An extra pipe (|) character on exporting product visibilities
- [Bug fix] Issue importing attributes with Chinese characters.
- [Bug fix] Updated product status for variation to published upon import
- [Bug fix] Support for data containing special character '
- [Improvement] Export images as zip attachment
- [Improvement] WP tested ok with 4.9.7 and WC 3.4.3
- [Bug fix] Add SKU support for upsells and crossells products in cron product import
- [Bug fix] Importing 'onbackorder' stock status
- [Bug fix] Filter 'woocommerce_csv_product_postmeta_defaults' name changed to 'woocommerce_wf_csv_product_postmeta_defaults' to avoid conflict with another plugin.
- [Improvement] Included delete existing product option for URL import Cron
- [Bug fix] Fixed reviews getting imported as "in response to" another user
- [Bug fix] Fixed warnings in product import $postdata
- [Improvement] Compatible with WC 3.3.5
- [Improvement] WC 3.3.3 compatible
- [Improvement] UI
- [Improvement] Added SKU support for grouped products in cron.
- [Improvement] Included delete existing products feature for cron job.
- [Improvement] WC 3.3.1 compatible
- [Bug fix] YOAST SEO meta column
- [Improvement] Update to featured attribute
- [Improvement] Update to product review export - auto complete product selection
- [Improvement] UI
- [Improvement] Clearing temp file upon successful import
- [Bug fix]Image import from URL
- [New feature] Import from URL
- [Improvement] Added column Comment author IP in import/export of review
- [New feature] SFTP Support added with an add-on
- [Bug fix]Visibility import export issue fixed
- [Bug fix] When product categories and type was getting selected then some products was getting duplicated
- [Improvement] Added option to provide delimiter in cron product import
- [Improvement] Provided the option to give filename of exported csv
- [Improvement] Category option display has been improved in both manual and cron export, now it will display the category including parent category
- [Improvement] Included option to import file in cron and bugfix in cron credentials and compatibility issue with php5.6.31.
- [Improvements] Option to provide path for ftp export (for product only), Option to update images details like (alt, caption, desc, title), Bugfix - product attribute(like color, size)
- [New Feature] Option to delete the product which are not available in CSV (For Manual Import), Provided Category filter and include hidden metadata in cron job. Added Filter "woocommerce_csv_parsed_product" passes two parameters single parsed row, CSV Single row
- [New Feature] Added option to give port and Test FTP button
- [Improvement] - Export product title in review export
- [Improvement] Added option to increase or decrease price,stock ... by Percentage, for example +10% or -10%
- [ New Feature ] Automatically update the stock status when stock status is not given explicitly in csv and manage stock is on.
- [New Feature] Added option to export product sku while exporting product review and Import product review using product sku or product id, BugFix : Log was not getting updated correctly for review , and review was not updating while merging.
- Fixed warnings and Thai Language support.
- Compatiblity for WC 2.2.11
- Made comatible with older version of WooCommerce v2.1
- call to member function get_permalinkon a non-object
- Product Import Export Warning
- Auto export failing for some columns fixed
- fixed the conflict with Basic version
- Bug fixed in review import page (via ftp)
- Option to skip new products in scheduled import
- Save export mapping - Auto export saved mapping
- New Features:
- Export Product By Product Type.
- Custom product Type can easily added to export types with hook provided.
- Some product types other than WooCommerce standard types are included out of the box.
- Feature: Support for WooCommerce Simple Auction Product.= 3.2.4 =
- Filter for additional data on product import.
- Select all / Unselect all options for columns while export.
- Video tutorial on plugin activation.
- Transient cache clearing updates.
- Total_sales issue fixed.
- WC RC Compatibility added.
- Feature:Option to skip new products on import.
- Added Filter for modifying CSV row and data before export and import.
- Bug fix for FTP settings.
- Bug fix for filters.
- Review with Reply Option Implemented.
- Added a new Post Password Column into the CSV File.
- Bug Fix for Scheduled Export.
- Merged Product and Review Import Export plugins.
- Bug Fix: CSV parsing backward Compatibility to below PHP 5.3.
- Bug Fix: Removed redundancy of every 100th product in export.
- Fixed a security issue.
- Updated Licence Code.
- WPML Support.
- Licensing Support Integrated.
- Minor Content Change.
- Product Categories Filter Introduced in Export.
- German ( Deutsch) language support added.
- Array empty warning fixes
- New Feature to export Product(s) from WooCommerce Product Listing Page.
- Products with same title are allowed to import.
- Parse CSV column data escape quotes.
- Fixed a compatibility issue with older version of WooCommerce.
- New feature Cron Job - Initial version.
- Product Bundle Plugin Support Added.
- Multi lingual option and French translation.
- Bug Fix: Fixed issues with variation attributes while importing.= 2.0.7 =
- Bug Fix: Improved parsing of Taxonomies.= 2.0.6 =
- Feature: Introduced Cron Job( WordPress Scheduled Task) to schedule Export Products into an FTP location in a specific time interval automatically.
- Feature: Introduced a provision to save multiple mapping profiles.
- Bug Fix: Improved Evaluation field.
- Enhancement: Provided options for Sort and Delimiter while exporting products.
- Bug Fix: Improved parsing while importing product price with currency symbol and thousand separator.
- Bug Fix: Fixed issue while importing grouped product.
- Bug Fix: Fixed issue with Evaluation field with single quotes.
- Bug Fix: Option to import gallery images.
- Enhancement: Improved help text for Post name and Stock quantity.
- Enhancement: Improved label text for Product type, category , tags and shipping class.
- Enhancement: Included links to Documentation and sample CSV.
- Improved UI and UX.
- Mapping Option while Export.
- Updated Export fields including product url link for simple product and variants csv.
- Updated transform and map feature.
- Initial version.
Frequently Asked Questions
Can I import multiple images and category to the products?
Yes. You can import multiple images and categories data per products using the plugin.
How to import multiple categories and subcategory?
You can import multiple categories and category hierarchy by below format. Main1>Sub1>Sub2|Main2>Sub3|
How to export custom fields?
You can export them by enabling the Include hidden metadata checkbox under export options.
Can the plugin be used to update the product details auotmtaically?
Yes. You can set up cron job to import from a CSV file to update price, stock and similar details regularly at scheduled time and interval.
Can i import custom fields to the products?
Yes. You can import custom fields to product using this plugin.
Will the plugin support SFTP connection?
Yes. Refer the article and follow the instructions to config.
Can I use single site license plugin to migrate data from one site to another?
You can install the plugin on both sites and activate the license on either one to recieve updates, preferebly in your new site.
Is buying a plugin a one-time charge?
You can use the purchased plugin as long as you want. While purchasing a plugin license, you become eligible to receive updates and support for a period of one year. To get support and updates after one year, you need to renew the License.
What happens if the License expires or is deactivated?
If your License expires you can still use the plugin on your site for as long as you like but you can no longer access the file for download or receive support or updates for the plugin.
How much does it cost to renew the license?
Your License need to be renewed annually. We usually provide a 50% discount if you renew the License before the expiry date.
How do you provide support?
We have extensive documentation on our website (tutorials, knowledge base, FAQs and sample code snippets).
If you need any assistance you can create a new support ticket and our team will respond as quickly as possible. We usually respond with in 1-2 business days.
Product support via phone, Facebook or Twitter is unavailable at this time.
How often are the plugins updated?
We update our plugins frequently. This could be when we introduce a feature or fix a bug. View the changelog on the product page to check the latest version.
Do you offer refunds?
We offer a 30-day money back guarantee whatever is the reason. If you find the product does not work the way you need, we can issue a refund.
How do I download the plugin files after the purchase?
Once your order is complete, you should receive an email notification with a download link. You may also go to your account page and click the Downloads tab to find all available products.
Ben Spector (verified owner) –
Great plugin and great support. Reported a bug with saving export mappings and was issued with a patched version of the plugin the next day! 🙂
LIANA TERRANOVA (verified owner) –
Love this plugin. I am completely new to all this and had no idea what I was doing, I’m pretty sure I bugged the support like no one before. But they were awesome, always took the time, super friendly and really fast. I would be lost w/o this plugin. Thanks Mark!
PETRE ZINVELIU (verified owner) –
I am really happy that I found this plugin! It is fantastic. When I encountered some difficulties, the support team has offered me quick and good solutions. I strongly recommend it!
Gary Yeager (verified owner) –
As one man in marketing working with several online resellers of our products, this has made my job so much easier in terms of maintaining a web catalog and product database for internal use. The customization is a big plus.
Scott Sanderson (verified owner) –
This plug-in has saved days of manually entering bundle information. I had an issue with how the plug-in handled multiple instances of the same product in a bundle but after contacting support they had it fixed and working perfectly the next day.
Anthony Evans (verified owner) –
Great plugin, uploading is a breeze, instant support when needed.
Jennie Routley (verified owner) –
Fantastic plugin! After some great tweaks from the support team it now works with FooEvents metadata. Will save me hours of work manually recreating hundreds of events, now I can just update my spreadsheet and hey presto!
afolake adegunle (verified owner) –
Customer service is out of this world. They are quick and supportive. I love it
peroxido (verified owner) –
This plugin is by far the best import/export woocomerce releated, it supports full automation import using wp-cron and with small amount of tweaking the perfect solution to for example using dropshipment business models how need multiple daily catalogue updates . Support is great and fast, and this is a serious quality company developing the best quality products with responsible staff.
paulhart (verified owner) –
This plugin was just what I was looking for to bulk upload my products with variations! Support is also great and fast!
Adrianne Kuczynski (verified owner) –
This is a great plugin! Saves so much time. The support is awesome. Resolved my issue fast!
Mark Lee (verified owner) –
After looking for a suitable product, I was pleased by the video guidance offered by WebToffee and purchased. I later realised my data feed wasn’t compatible with standard woo commerce fields. I reached out to support to see if they could help before requesting a refund, and I’m glad I did. The support has been outstanding and they helped me overcome the incompatibility another way using their plugin and some custom code. Thank you so much!
Kristoffer Nilsson (verified owner) –
Plugin is great and the support we got was outstanding!
Jake Leslie (verified owner) –
The plugin is an excellent addition to any Woocommerce store with multiple products.
I operate a small business that offers over a hundred products, each with several variations.
Each product variation requires a different featured image; and, price for those variations change bi-annually. As such, intermittent updated are required.
This plugin allows me to update all these products and variations from a .CSV file.
This is particularly useful when making changes to prices or updating a standard variation description for hundreds of products.
Finally, the support team proved to be highly responsible and helpful with a number of queries that I had raised.
I would strongly recommend this plugin and the support provided by the Web Toffee team.
Thanks guys!
martin22 (verified owner) –
Plugin works perfect – but the support is outstanding good!! Thank You.
webtoffee5 (verified owner) –
Great plugin, easy to use and did stuff we couldn’t easily do with other (wellknown) plugins. On top of that developers were very helpful in helping with some customization for our needs. Super!
Martin Houlden (verified owner) –
Great plugin- really useful, but the support is even better – 5 star, thank you
Adrianne Kuczynski (verified owner) –
Fast Support! Mark was very helpful! Plugin works great.
info2035 (verified owner) –
Perfect plugin with great, and superfast support!
Thomas (verified owner) –
The plugin worked. The support team went out of their way to help me with a issue. Great team!
sales304 (verified owner) –
This plugin worked as described and the support has been great so far. Mark has been great. Thanks
Panagiaris George (verified owner) –
Great product, very good support.
Recommended!!!!
matt66 (verified owner) –
Great product, very good support.
Recommended.
andrew.vick (verified owner) –
Outstanding plugin! Imported 1500 products with no problems, and when I had a minor question for support they were very responsive. Highly recommend this.
Valerio (verified owner) –
This plugin is incredible! For 2 years I import (automatically) at least 10.000 products every 24 hours and in only 13 minutes.
I had some problems with the initial configuration but the support is wonderful.
If someone want to see my shop: https://shop.topwheels.it/
Thank you.
P.S. I advise you to renew before the expiration to get a discount of 50%. The support is very important.
rich (verified owner) –
Wow, this plugin has saved so much time. I wish I had discovered it before manually adding 150 items. But any mass updates are now a breeze thanks to this plugin.
khuyenmai365ngay (verified owner) –
very good
yanis66 (verified owner) –
I have tried for 7 days to get it to work and I now give up! I have asked for a refund!
Mark –
Hi,
Apologies for the inconvenience caused. Our support team was trying to help you out with the issue with correct instructions on how to import external products using XML file via the ticket #4169 and awaiting your response regarding the same. As mentioned in the ticket, there was a required product type column missing in the XML file you tried to import which caused the error.
However, as you insist on a refund now, it will be processed and details will be updated via the same ticket within 1 or 2 business days, complying to our 30 days refund guarantee.
cko (verified owner) –
Great Plugin, imported my 700 virtual products including images and downloadable files in about 10 minutes. Support is also very quick and helpful.
sales295 (verified owner) –
Great plugin. Support is very quick and helpful. Highly recommended!
pepperstreetuk (verified owner) –
Great plugin but the support was out of this world they were amazing really responsive and helped me with all my queries.
David (verified owner) –
Plugin works great. Support is responsive and helpful. I definitely recommend it!
Yves (verified owner) –
Reactive support, the plugin works again after a problem with our server.
Michael (verified owner) –
Product works and the support is awesome!
nanadecor (verified owner) –
Good Support Staff and Wonderful Quick Replies.
Neil (verified owner) –
Fantastic Support and a brilliant plugin, make sure your Max_Execution_Time is set quite high for your version of PHP, and your path if using cron is the same for import and export, Thank you Mark for all your help!
mjhydraulic (verified owner) –
Product works as described and the support was first rate. I was assisted in a very timely manner with clear instructions.
mdmsoft (verified owner) –
I’m very happy for your quickly support, never shallow and going to the target.
Mary (verified owner) –
This is a great plugin that has saved me hours of work. And, anytime I have a question or issue, customer service contacts me within 24 hours…and has been able to solve my issue. Thank you!
jbates1 (verified owner) –
Please ignore my previous review, which was made before I realised the plugin doesn’t work as promised! I have tried for two days to get it to work and I now give up! I have asked for a refund!
Mark –
Hi,
The inconvenience caused is deeply regretted. We are sorry that our plugin did not satisfy your requirement. The plugin requires certain attribute columns to be set up in the required manner as per the documentation for variation product import to work. As requested via your support ticket, we have issued you a 100% refund as guaranteed. We look forward to working with you again.
jbates1 (verified owner) –
Great support from Mark at WebToffee! The solutions provided were extremely helpful and responses times were prompt! Thank you once again.
mmarmms (verified owner) –
Great support! Quick response time, my problem was solved fast.
mario di marco (verified owner) –
Excellent support. Good plugin but it should be able to save import options such as delimiter and merge mode.
Tomas –
Awesome support, very fast and very knowledgeable! The best plugin I’ve purchased for sure!
Laura (verified owner) –
Great support! They helped me with a problem I was facing. Really responsive.
Lukas (verified owner) –
Great support, fast & reliable! They even gave me some custom tweaks to archieve my goal to import multiple files trough ftp cron.
Daniel V (verified owner) –
Great plugin and great support. It does exactly what i need. Is a must to have plugin, with this plugin you can save hours of work.
Christian F (verified owner) –
Great plugin with great support! Very responsive. Definitely one of my better purchases so far.
stefan5 (verified owner) –
Does what it says it does. Support has been quick and great!
Mike Wyer (verified owner) –
Amazing plugin and support, if your shopping around for the right import/export plugin look no further. I’ve used the rest and this one is 100% the best!
Jesper –
Works as described, and the support from Mark is great!
Sarah (verified owner) –
I have purchased the products, orders and customers plugins and used all three for swapping 3 shops from zen cart to woocommerce – all have worked extremely well -I would highly recommend to anyone. I have had to ask a couple of questions but they were always answered promptly and helpfully
lukeohehir (verified owner) –
Does what it says it does. Even if it can be a bit tricky to use in some situations, the support provided is absolutely awesome. Thank you!
Dominique (verified owner) –
Great support. Not sure what else to say. Quick response time. Good communication. All went well.
BR
Dominique
Tomas (verified owner) –
My Problem was sloved, Im very happy about this Support here! We have try to slove our technical Problems in self in complete day without success. After our Request our Problem was sloved…..Puuuuuh….. Very nice! Thank you.
Hermann (verified owner) –
If you are looking at plugins for your import export jobs, stop and just get this. You wont regret it.
I wish I could make the stars go up to 10, this is a great plugin worthy of 5 stars but the service and help from them is beyond stars.
I have a site that has over thousand products, multiple categories, many images and a whole lot of tinkering to do, any problems and questions were fixed, replied and answered in such manner that any company or organization would be proud of.
I take my hat of for you guys, keep up the perfect work.
Thank you.
Stefanos (verified owner) –
Great plugin which does exactly what’s supposed to do. Excellent support. I had an issue and it was resolved very quickly. Thank you
Dmitry (verified owner) –
The plugin has worked very well on our set up. Highly recommend. The support was very prompt and resolved our issues. Thank you again Mark!
Matee (verified owner) –
The plug in really help me and yes, it is a right choice I make.
ali (verified owner) –
I had this product for one year and after my license got expired, the plugin did not import the my sheets correctly and all of my pricing was listed at 2 dollar 3 dollar for products that are thousands of dollar. we did not know the issue until now. this is extremely unfair and evil. you guys cost us hundreds of dollar in cost of delivery and refunds. I sincerely ask that you do not mess with people’s website like this
Mark (verified owner) –
Hi,
Apologies for the inconvenience you had to face. We have analyzed the scenario and we can assure you that the plugin license validity does not affect the functionality of the plugin. License activation is required for receiving updates and support.
Assessing your comment, we assume that you must have set up a cron job to import the CSV sheet regularly. Our plugin just writes the data from the CSV in the database columns into the respective product fields. We strongly suspect that somehow the CSV might have been edited without notice which caused the issue. We have reached out to you via support requesting some information. Please reply to the same.
Andrew (verified owner) –
Fantastic app – this allowed me to bulk import products in one hit with no fuss! Saved me many days worth of manual work. Great support team too, my questions were answered promptly.
Samo (verified owner) –
Great product, fast customer support.
Boris (verified owner) –
This is excellent product, so many options for tweaking and supports every taxonomy and meta field you can think of. The customer support is also very quick and helpful. I give it my heartful recommendation!
Jamie (verified owner) –
Amazing plugin and support. Export and Import is super easy and any questions or doubts are easily and quickly answered by the team. Highly recommended if you have a eCommerce Store.
Massimo (verified owner) –
After having used a free plugin with numerous limitations for a while, I was looking for a more powerful plugin that could offer me the possibility to import images, to customize the import scheme and to create scheduled automatisms.
The pre sales support and the money back guarantee convinced me to test Import-Export plugin and after a few days I am really satisfied because it offers even more than I need/expect. I am not so skilled in IT, so I owe a big thanks to the post sales support that drove me step by step in setting it for all my needs.
5 stars for the plugin… and 7 for guys at support!
DALE (verified owner) –
Took me a while to figure it out but support was very patient and helpful along the way. Will also recommend this product for any e-commerce business. It’s such a time saver, thanks!
Aitaouman (verified owner) –
Great tool and excellent support
info1266 (verified owner) –
I purchased the “Product Import Export Plugin For WooCommerce” plugin
I’ve been using it for 3 months and it’s perfect. Absolutely the best around on the web.
Import and export easily and in a few steps large CSV files with over 16,000 items.
Also the customer service is excellent, quick and effective in the answers and always very kind and helpful.
Sarah (verified owner) –
I purchased three of the xadapter plugins to allow me to copy orders, products and customers from zen cart over to woocommerce – I have used other companies previously but often found that it never was a smooth as you expected. I asked a couple of questions before I purchased them, I had a reply within a few hours. I have now since used all 3 plugins and pulled across 3000 customers, 4000 orders, 2000 products including images – and everything seems to have just well worked! I read all the documentation first – as there is an order to how you set these things up (ie orders LAST!!) and I had a couple of ERR moments to which Mark was very instant in his reply, very helpful and resolved every question that I had. One item was not within the help documentation – but it was within the sample CSV files that you can download – I didn’t download these (as the woo shop was empty I didn’t think it would be populated) but they are just dummy details so that would have avoided a couple of questions. I intend to use these plugins again for other sites – don’t get my wrong you must make sure your CSV data is CORRECT before starting anything – no shortcuts! but once I had the CSV correct the uploads were pretty instant! Thank you!
Christopher (verified owner) –
The woocommerce import/export plugin is great, and the support is awesome. Full featured import and export in a reasonably priced plugin
William (verified owner) –
I had some newbie questions as I was still sorting my way around WP and WOO and Mark was patient enough to help me sort it out. Excellent support and help to solve my problem. Thank you very much!!
Lars (verified owner) –
Had some issues with meta data not saving correctly.
Support was quick to reply, and we eventually tracked it down to one of the php files not loading (most likely due to our environment)
After manually re-initiating the metapost array this file was responsible for the issue was resolved and we can now import freely.
Thank you for great support, and a wonderful product =)
Simone (verified owner) –
24 hours I’ve been using this plugin and so far so good. It works properly and support is great!
Jacob (verified owner) –
Great product and great service
Massimo (verified owner) –
A very flexible product and suitable for different cases. I needed help with the settings and the technical support was attentive and quick to respond.
daniel20 (verified owner) –
Excellent plugin, it is a life / time saver.
With this plugin in about 20 minutes i uploaded 10,000 products to my site including all kind of data including a lot of variables.
Also support is wonderful, i recommend this plugin.
wakid (verified owner) –
hey i just bought this. and this isnt working. i tried importing variable products. it fails to upload.
and the plugin isnt exactly the way it is showcased in the video. need some help, please.
Dhanya Chandran –
Hi,
We were awaiting your response for your support ticket #28919. We deeply regret the inconvenience caused. Please respond to the same ticket if you are still facing any issues.
Shun (verified owner) –
Needed a system for automatic CSV imports for WooCommerce products. Support team was also very helpful!
Harry –
Best Plugin i have used so far and i’ll recommend everyone to use this plugin because of elasticity and best support they are providing.
Satoru (verified owner) –
I like Xadapter’s products. Their plugin is always working well and excellent support even my English not good : )
Neil (verified owner) –
CSVs and uploading can be quite tricky and confusing, especially if you are uploading variations and attributes
This Plugin makes it as simple and as easy as it can be
I had a small issue ( of my own making ) and the support I had was not only quick, polite and helpful, but spot on the money and solved my problem right away
Paul (verified owner) –
I use this plugin regularly, and when I have had a question support by email has arrived within minutes. Thanks!
Jens (verified owner) –
Plugin worked really well for us.
We used it a lot, but after a update some fuctions didn’t work anymore.
A long time that we didn’t use it, but we opened a support ticket to solve the problem.
Good and long answers from the support guys.
There were really willing to solve the problem and this gave us also motivation to get the problem solved.
After a few days the plugin is working totally correct again and we are using it a lot again.
We are now updating all our SEO data with the plugin, and now we are making progress really fast.
Because the plugin works so fast and is easy to use.
Tobias (verified owner) –
Excellent Support! Sorry for first giving bad Feedback but in the end i was supported very very good.
Linda (verified owner) –
Mark and his support team are GENIUS and patient with a newbie to CSV uploads. I was having a lot of trouble with my uploads. But after walking me through step-by-step using screenshots. Mark was able to determine that the setting on my computer was not set to a comma delimiter. Mark sent me screenshot instructions on how to change the setting. Now my uploads are uploading great. Every single issue I have ever had with an upload had to do with some tiny little thing in my CSV and Nothing to do with the plugin itself. Great job Mark, As always…
With MUCH RESPECT,
Linda Joyce
daniel20 (verified owner) –
Excellent plugin and support!! I would suggest to have this plugin to everyone that uses woocommerce!
Anu (verified owner) –
I think everyone those who want to upload bulk and bulk of woocommerce products must use this product. And it is an excellent product to use. Their support team deserves the full credit. Thanks team..
Tobias (verified owner) –
Awesome product, superb support
Daniel (verified owner) –
Excellent support, quality plugins. This is a great company with great people!
Damian (verified owner) –
I feel like the support is awesome on this plugin. They are patient and respond in a matter of minutes most of the time. As for the plugin, it’s the first one I tried so I don’t have terms of comparison, but I think it’s great because it does what needs to be done. Thanks!
Isaac (verified owner) –
I enjoy figuring things out and use customer service as a last resort. I must admit that the information I received from support was amazing. I sent a request on a Sunday night and went to sleep assuming that I wouldn’t get a reply. When I woke up, my question had been answered within 45 minutes. That’s great support. I’m glad I purchased this product.
Yan (verified owner) –
This is neat and useful plugin, works very well for me when I import large amount of products, include variable products and grouped products.
Additionally, their support is also wonderful. I got the response fast and they were able to resovle my issue.
Strongly recommend !
Adam (verified owner) –
Very fast and professional support!
Angie (verified owner) –
I am working on a shopping cart that will eventually have thousands of plants for sale. I currently have over 600 and I must say this product (purchased) is wonderful and fast! The customer service is exceptional and no matter what issue you have (simple or complex) support will work through it with you. They want to keep you and your business. Well done.
valherru (verified owner) –
I am very satisfied with this product as well as it’s prompt support! Works like charm and has a plenty of useful features.
Hanson (verified owner) –
This plugin is awesome and the support responds extremely fast to every problems.
Bryan (verified owner) –
Developer responds extremely fast to problems/suggestions and is very helpful even if the issue is not with the plug-in. He will make changes on suggestions and work with you to make sure the plug-in works for your needs.
Thanks for the help!!!
Pankaj (verified owner) –
Awesome plugin to add update and modify existing products. Works perfect and really fast.
Best part is that the support is awesome. Was in email conversations with Mark with lots of questions and he was so patient and prompt in replying back to all my queries. Would definitely recommend this plugin. Good job Mark!
Ahmad (verified owner) –
Great product, and best support ever.
Thank you Mark
Jamie (verified owner) –
Absolutely fantastic!
I asked for help, and I got exactly that! more! Keep up the good work.
The plugin itself works really well and with the help from the tech guys it works even better than I expected. You guys have helped me a hell of a lot!
Thank you!!
Jamie
Georgios (verified owner) –
The support was faster than i needed :p I made a wrong purchase and the helped me resolve it really fast and efficient! Propably the best support ive ever deal with!
Mark (verified owner) –
Very happy with the support. Responded quickly, clearly, and solved my issue.
Mike (verified owner) –
Excellent support, quick to respond and willing to make custom adjustments to meet the needs of the project. I am looking forward to the next few releases where some functionality I suggested will be added.
Florian (verified owner) –
Bought this plugin for 69 dollar and it failed to export 50% of the variable products. The variable products that failed was exported but they missed the variables completely and they were transformed into a simple product instead. Not so satisfied especially when the plugin cost so much. Not worth the price.
– I would like to refund the product.
Anindo (verified owner) –
Hi Florian,
We apologise for the experience you have had. However, variable products can be easily imported using our plugin. You just need to take care of 4 columns for each attribute. For example, for the attribute size, you need to fill in the values in these columns – meta:attribute_size, attribute:size, attribute_data:size, attribute_default:size
We have a strong doumentation to refer on it – https://woocommerce-179374-601995.cloudwaysapps.com/woocommerce-csv-import-variable-products/
And finally, even with all this is you still face any problem, you can always raise a ticket to our team with the csv. Our team will quickly correct the csv and give it to you.
If you still want a refund, let us know via the ticket. We will issue one.
MARK (verified owner) –
I own this product for two sites now. I have had one issue where I needed support, and the team was responsive and friendly. This is a very good plugin.
Ali (verified owner) –
I tried other same purpose plugins before but non of them are as good as this one. These guys know what they are doing!. Great support also!
siebren (verified owner) –
Great support! As a newbie this plugin was a struggle for me, but with the support it was relatively easy. THank you guys!
Ken (verified owner) –
Support has been excellent. Still in early stages but very happy so far.
Tim (verified owner) –
Works great. Able to update and add products in woocommerce at the same time was something I needed and other plugins fail to do. Great customer support as well!
Maurizio (verified owner) –
Ottimo plugin e soprattutto ottima assistenza. Consiglio caldamente a chi ha molti prodotti con varianti.
Jon (verified owner) –
Avoid. Poorly constructed plugin and the money back guarantee is a scam. We have now tried 4 times to get a refund..
Anindo (verified owner) –
Dear Jon,
We humbly apologise for the inconvenience you have encountered while opting for the refund. Our team has fully refunded your amount.
Regarding the plugin’s interface, if you can suggest us the points of improvement in the plugin, we can work on them. That would contribute in the evolution of our product and help our future customers.
Do let us know if you have any suggestions.
Andrea (verified owner) –
Great Plugin to import a lot of information about your products saving a lot of time! Support excellent and quick!
Scott (verified owner) –
This plugin is a huge time saver and it has very responsive support.
Manuel (verified owner) –
Überragender Support. Anfragen werden schnell beantwortet und man erhält jede erdenkliche Hilfestellung. Mit diesem PlugIn haben wir jede Menge Zeit gespart.
Super Service. Weiter so!
Amazing Support. Questions are super fast answered and you get a lot of help!!! We saved a lot of time with this plugin. best service ever!!!!
Igor (verified owner) –
Absolutely delighted with support, and the plugin itself is awesome!
Manel (verified owner) –
Excellent support! And great plugin, it save you a lot of time!
Rebecca (verified owner) –
Works really well, HUGE timesaver. Very responsive support and clearly define any issue and provides a quick resolution. I am extremely happy with this product.
rodrigo (verified owner) –
I just have good words to say about the company xadapter. Veeresh assisted us into the process of migrating our thousands of products. He knew how to take us by the hand and help us to succeed in this migration! Simply WOW. I definitely recommend the company.
Joel (verified owner) –
Hi, everyboy
I have been using this plugin for about a month now and can’t thank enpugh their customer service team. They have promtply answered each and everyone of my questions and help me solve my doubts in using their plugin. It has been completely clear to me they are making (and will be making) every effort possible to make sure I have a great experience with their plugin and achieve the results I am expecting to achieve from using it.
It has been great so far. Hope it continues to be the same away for as long as I work with them.
Oscar (verified owner) –
Excellent Support and great plugin. They are very well helpful and always there for any little problem. Highly recommended!!!!
Sigurd (verified owner) –
Great support! Hade huge problems with some product variations but Vareesh fixed my shit. Love the product and the support, thumbs up!
Maxim (verified owner) –
Extremely satisfied with the support for my Export Import plugin. The product works absolutely amazing for my WooCommerce e-store. Highly recommended.
Support was quick to resolve the issue with import of the Yoast meta data. Many thanks!
daniel20 (verified owner) –
Excelent plugin, its a life saviour! And support is more than fast and excelent! 100% Recommended
Niklas (verified owner) –
Excellent Support and great plugin that are very well coded, fast and user-friendly.
Tim (verified owner) –
Very good support. I run a couple of WC stores and we needed to share products between them so this plugin worked great for that. I’ve used the WC CSV Import Suite in the past and I was never able to get it to work. Xadapter’s plugin worked out of the box. When I was stuck, the support came in within hours and my issue was fixed. Thank you!
Jim (verified owner) –
I contacted support because my imports to product description (post_content) were failing. It took them a couple of times to see what the problem was (could have tested/checked website) but the problem was fixed… on a weekend even! So, persistence pays. I was very happy with their response times and time to fix the problem. I am hoping the plugin will be a big time saver because there don’t seem to be many import export programs out there for wordpress with this functionality.
Jen (verified owner) –
We had been using another paid woocommerce csv import suite extension for 4 years, but were very unsatisfied with the customer service and constant issues each time Woocommerce did a major update. So we went hunting and found the XAdapter plugin. We primarily use csv imports to merge changes from our warehouse inventory management system into woocommerce – to update stock levels, add new tags, attributes, change prices or unpublish dead stock – as well as to import new stock every month.
We ran a few tests and with XAdapter before deploying and any issues we had with the plugin or our data were quickly ironed out by their super responsive support team. If you are weighing up this plugin vs other paid plugins, this one is worth is for the customer service alone, but it’s also a great plugin that works.
Zeeshan (verified owner) –
Nice plugin.
Liam (verified owner) –
It’s really a pain to look for a couple of plugins that would import a heap of products and we must say this is what we have been looking for! We may ran into some problems during the inital product import but they’ve got awesome support and the plugin really worked just like what we were expecting. A highly recommended plugin!!
Ryan (verified owner) –
Support was very quick to answer my questions regarding issues I was experiencing.
ARD (verified owner) –
Excellent plug-in, and excellent support. We all know how much wordpress/woocommerce can be frustrating when something goes wrong… I never experienced such a fast and relevant support ! I also recommend this plug-in and support to no-english natives, as they provide an easy to handle english !
Mukhtar (verified owner) –
Amazing, patient, consistent support that communicated regularly with me for several days until I resolved a problem.
This is the ONLY product of its kind and it works flawlessly. We’re using it with WooCommerce Product Reviews Pro. I can’t imagine managing reviews without this plugin.
If you use WooCommerce, buy it.
Thank you Mark!
Carlos (verified owner) –
El plugin es excelente! Y el soporte mejor aún! Tuve algunos problemas al principio, me ayudaron en todo y tardaron muy poco en responder
Daren (verified owner) –
Great plug-in. Does exactly what I need, and easy to use. I had a couple problems getting products imported (my fault – not the plug-in), and Mark was lightning fast in figuring out what my problem was and how to fix it. Would give 10 stars if I could. Highly recommend!
Francesco (verified owner) –
Il plugin funziona correttamente e permette di fare bulk upload di file csv su wordpress Woocommerce. Ho importato oltre 10000 sky. Il Supporto Tecnico è eccellente. Plugin consigliato.
Jose (verified owner) –
Working on a site and need to add products with variations and attributes for each product and was in search for an easy way to post multiple products by importing a data sheet into WooCommerce. So I found this and decided to buy it. I admit I ran into a few problems on my end compiling the datasheet. As yes, instead of seeking support I would grind into it for hours and was not getting anywhere. Have you ever looked at something so long that everything starts to look the same? Well that happened to me and I financially reached out for help and Mark from (XAdapter) saved the day. I sent him my data sheet, explained what was happening and he tweaked the data sheet and VUALA! Problem solved. My only regret is that I didn’t submit myself to get the help I needed when I needed it. So if you don’t get it, simply seek the support from (XAdapter). These guys know their stuff and can save you time and billable hours. Thanks Mark.
-You could see more with another set of eyes. – Sy Castro
Pierre (verified owner) –
Great support team.
Will answer all your questions in a timely manner.
Jithin and Mark were extremely helpful.
Christopher (verified owner) –
Midnight on a Sunday night, needed support, didn’t have to wait long. Mark came on the line, very quickly was able to help me solve my problems. It’s rare that any products online have amazing customer support anymore, but these guys definitely do.
Anthony (verified owner) –
Works well.
Just not able to export products with their link and password if the product is hidden and protected by a password.
Nice feature to add. 😉
Ryan (verified owner) –
Quick and extremely helpful support. great to work with.
A.Splash –
The plugin almost worked perfectly for us. But we had to go with another one due to some of our custom configurations. Xadapater was helpful while we figured this out and honored our refund when we requested one. Thanks for the good customer service.
Paul (verified owner) –
I am building a product csv file builder to interface with this plugin. The team has communicated very well with me and the plugin works great!
Michael –
Great plugin, works as expected. I did encounter 1 bug but support team was quick to acknowledge it and start working on an update. Would definitely suggest to someone else!
Vladan (verified owner) –
Excellent plugin excellent support.
Keep up the good work!
Ryan (verified owner) –
Best plugin support you will ever find. I had alot of problems that took me days to figure out and they help me 3 days in a row with the import problems and they never gave up on helping me. Thank Elvin for the best support ever.
Elagoon (verified owner) –
Excellent Support, very helpful to upload product.Support team is very active.
Sebastian (verified owner) –
Great Support!
I’d wish life was always as easy as it is with xadapter at your backhand! Worth every penny paid! I have installed the plugin and can now update, change and add multiple products with csv sheets in a multi language woocommerce store.
Linda Joyce (verified owner) –
Oh, my Goodness! I can’t say enough great things about this plugin. I am seeing my vision happening finally! Adding Products, Adding Products, Adding Product!!!! So much fun to see it all come together. Never could have done it without this plugin! Many thanks to Mark and his team! I am so excited!!!!
First, let me say I am a NEWBIE. I am a wedding garter designer, not a web developer. I built my website myself using WordPress and Woocommerce. My first website ever! I was adding products manually. 28 new products every 12 hour work day (with lots of mistakes). I didn’t even know what Excel or a CSV file was. I searched Google “How to add Products FAST into Woocommerce. I found many plug-ins to do the job. I tried many of them. Not one of them worked for me until I found this plug-in. OMG!!!! It has changed my life. I can add products as fast as I can take the pictures and type the file. I am now adding over 700 products a day… not 28. GREAT GREAT Support. Mark is Fabulous!
This product is worth every penny. How much is your time worth? I highly recommend this to everyone. Even those that don’t know what they are doing. YOU CAN DO IT with this plugin!
gregtopf (verified owner) –
Great support! I’ve been fighting trying to get an export pulled in correctly. You’d think since it came from WooCommerce and was going to WooCommerce it should be a piece of cake, but a few of the products had variations which just wouldn’t work properly. I raised the white flag, was frustrated with people pointing me to tech articles to try that never seemed to work. I asked Mark flat-out, if I buy the plugin, can you just do it for me…and he did.
He massaged my export file, pulled it in, tweaked it some more…I couldn’t be happier. Customer service is excellent, very very pleased!
Joe DiMartino –
After struggling for several days with various free and commercial import/export plugins, I posted a request for help. Within a short time I got a reply from Mark at XAdapter. He quickly logged into my store and fixed issues with the PHP version and JSON encoding.
The XAdapter Import Export Plugin for WooCommerce works great! My client can now easily expand his online catalog thanks to Mark and his team.
Laura (verified owner) –
Had a few problems with importing my products in a new WP site but they helped me fix that problem. Very good and quick support! Happy with the plugin!
jamesbaldiga –
Great product . Worked exactly as described. I ran into a little issue & received prompt support.
Thank you!
Jon –
Good support! Had issues with import. Problem identified quickly and resolved. There was an apostrophe (‘) in the custom attribute name. Removed and all worked perfectly!
Thanks to Mark and the team.
info30 (verified owner) –
Best support! The same day help and find the issues! 10stars for that team.
Carol (verified owner) –
Awesome support team! Was able to get the CSV file to import exactly what I want. Thank you ^o^ I would recommend this PRO version
Jay (verified owner) –
Great product and great support. Does exactly what it says it will, very simple to use.
I have tried several other csv import export plug ins (free and premium) and all others had problems with server memory / timeouts that made editing large product catalog data impossible.
Works very well with products with multiple variations.
Thanks to the support team especially
Amanda (verified owner) –
I tried a few import/export plugins, pulling my hair out and struggling with usability, and in one case, far to many features! Import/Export for WooCommerce is simple and straightforward and does what it says on the tin. The only upgrade I would like to see in the future is to be able to re-order the columns before the export and save the settings – for now I’m happy to do this manually once it is exported.
Timothy (verified owner) –
Saved me a huge amount of time. I received VERY prompt support and the developers made a real effort to resolve a problem that appears to be specific to my install of WP. Great job!
Joe (verified owner) –
My company has thousands of SKUs on our website with multiple variations of size for every product on both our wholesale and retail websites. We used to spend countless hours a month adding new products manually. The Product Import allows us to add them in a fraction of the time. Even better, I can now update hundreds of product prices or other data in just a few minutes. It’s also allowed us to easily find and clean up errors in our descriptions that we would never even have found. We can now make sure that all of our product names and descriptions are consistent. The Product Import was a game changer for us.
Theo (verified owner) –
If you need to import or export your products file from woocommerce…. Don’t even bother to look further. THIS IS IT!
Short learning curve. Works like a charm. Merges accurately and update what it must update. Creates your new stock. This has save me days and days and days of work. The next thing I’m getting is exporting of orders. This makes syncing stock incredibly easy between warehouse point of sale and the online shop. These oaks rock. The service is short, sweet and highly effective.
Soeparwan (verified owner) –
I like the support given by Team, helpful & responsive. Even though I’m a newbie, they really guide me step by step. Thank you team, especially to Mark.
Benee Victor (verified owner) –
I tried several plugins with a lot of headaches, gladly I found this site. These guys from XAdapter and their plugin is great! Even the price is okay, you can get what you pay for plus a great customer support!
More power and hoping for more great stuff. I’ll do business with them again and will try other products too.
Gavin Bath –
These guys have the best online technical support of any company I remember dealing with! I’ve just been using their online chat system. All 3 times I’ve had an issue, they’ve replied within seconds and helped me work through it. Couldn’t be happier with the value for the $69 Product Import-Export tool.
John (verified owner) –
Couldn’t be more happy with the customer service. I had problems…of my own doing, and although it took several days to correct the error, it was great to know that my concerns and questions were being answered and finally we figured out the problem. The product is functioning well and I’m off to now download 9000 new products into my website.
Henry (verified owner) –
Excellent plugin and excellent support! After struggling for ages to import variable products with another plugin I tried XAdapter and it worked like a charm. Each time I had a question for support, I got quick, friendly and effective response. Support stuck with me until my issue was sorted out, even though it turned out to be nothing to do with the plugin, but rather something unrelated in WordPress. Above and beyond. Thanks Mark!
Franck COCHET –
Excellent Support : i have a pb with my multistore configuration of woocommerce and they resolve it in few minutes !
The product and the support team deserves the 5-star!
Mikhail (verified owner) –
The best feature of this plugin is the support it comes with. I had a few issues with escape characters and support was extremely responsive and helpful as well. Live support is absolutely great!
Asad (verified owner) –
If you are running woo-commerce shop and have many products with plenty of attributes and variation, stop typing because this plug-ins saves you hell of time, simply hook in, download product variation file and simply copy & paste data and tuck it all back in, it does magic. We had around 500 combinations and took us under 2 hours to finish our typical price related data entry, can’t ask for more. Support has been great, very satisfied and already talking to them for another plug in.
jeff (verified owner) –
Excellent support, I am a bit of a dinosaur so good quick support is a must and these guys deliver that in abundance
Hen_za (verified owner) –
Was glad the Variable products imported properly (Easiest option is to manually create a variable item in WooCommerce then export the product file (including hidden meta) so as to see the correct file format.)
Only issue was that when I tried to import products with fractions (ie special font characters), it was getting rejected. Support was quick to reply and helpful.
This happens because the CSV file was not encoded in UTF-8. I tried the fix suggested by
[https://help.surveygizmo.com/help/encode-an-excel-file-to-utf-8-or-utf-16] HOWEVER, even after saving the csv file in Excel with UTF-8 encoding it still didn’t work….
After scratching through multiple forums, it appears that although Excel gives the option to encode as UTF-8 – when SAVING AS A CSV, Excel automatically converts it back to ANSI, even though you select UTF-8 because Excel can’t natively encode in UTF-8 apparently.
The solution is as follows –
1. You need to open your CSV file in Notepad (you will see it says ANSI below), then change ANSI and re-save it with UTF-8 encoding in Notepad. Then the import will work. If however, you edit it again afterwards in Excel and just Save, it won’t work.
2. The other option is to use LibreOffice (free), which can encode correctly in UTF-8 (I haven’t tried it myself though).
So if you are importing items with special font characters, it seems that every time, after working on the CSV file, you need to also first open it in Notepad, save with UTF-8 encoding and then import that file.
(See this thread from StackOverflow [http://stackoverflow.com/questions/34268635/how-to-prevent-excel-from-changing-csv-file-encoding-after-save] ). Hope this saves someone some time and grey hair 🙂
Michael Ezra (verified owner) –
XAdapter plugins have unmatched customer support. I reported a bug Sunday and Monday early morning there was a new version with a fix! Live support is excellent and helpful.
ShopDirect Admin –
great product and support! A must for importing product CSV files, Saves time and money!
Thanks from the team at shopdirect!
Jesus (verified owner) –
After testing more then plugins i found this, thanks God!
And the support is amazing this guys really help you out.
I recommend 100% this product.
Duncan (verified owner) –
Spent 2 all-nighters and 5 days trying to import products from an old website to a new one – just before I topped myself I tried this product with the promise of great support and they were right. Brilliant support and a brilliant plugin.. wish I just knew about this one from the start! Thanks Mark!
Frank (verified owner) –
I had no problems installing the plug-in in WordPress and in importing my WooCommerce products into our new site. When I did have a question, I got excellent support fro XAdapter. To me, it has been well worth the money paid for the plug-in, even if I only have to use it this once.
Karah (verified owner) –
Support is second to none and the product is an outright life saver. This plugin has saved me so much time. Well worth the price!!!
Gerald (verified owner) –
The support team really provides good support and they are there to help. They go the extra mile to make sure you are satisfied! Thanks Support and thanks Mark for your amazing service!
michael.gnoth (verified owner) –
Great pre-sales support. The product works well. We have lots of variable products and they will be created, updated and imported much faster in a spread sheet than in woocommerce itself. Highly recommended plugin.
justin (verified owner) –
Excellent and simple product to use. Support was immediate, highly recommended
Ryan (verified owner) –
I must say, they have an awesome customer support, pre-sales and after sales. This is a must tool and worth the price. You will save yourself a headache by having to manually re-create your listing by having this plugin.
I run into some issues after installing the product and the support team is quick to help me out. The product and the support team deserves the 5-star!
Jonathan (verified owner) –
Great product so far, imported everything as stated, had one hiccup but downloaded their latest version and it fixed it immediately. So far awesome product and would suggest to everyone else!
John (verified owner) –
Excellent Support, very helpful to this WooCommerce newbie! Right there to help with every little problem I had. Glad I took the risk to purchase a plug-in with very little review history.