Since 28th December 2022, this plugin version has been discontinued for purchase. However, support will be continued for existing users. Post the aforementioned date, users who purchase the plugin, which now is made available as multiple add-ons, must refer to their corresponding setup guides. The drag-and-drop customizer feature that previously supported invoice customizations will soon be available for purchase, with extended support for other document types.

WooCommerce PDF Invoices, packing slips and credit notes plugin | WooCommerce Shipping labels, Dispatch labels and Delivery notes plugin | WooCommerce Address labels plugin | WooCommerce Picklists plugin | WooCommerce Proforma invoices plugin

Since 28th December 2022, this plugin version has been discontinued for purchase. However, support will be continued for existing users.

Resolve image missing/corrupted issue in WooCommerce PDF documents

Last updated on March 4, 2022

PDF Invoice, Packing Slip, Delivery Note, and Shipping Label for WooCommerce plugin allows you to have product image, company logo, or signature within the documents. Typically, the images will be rendered without any hindrance in your documents.

However, there may be instances where the images may appear corrupted or distorted within the PDF format of the WooCommerce documents.

Use mPDF add on

Our plugin supports two PDF rendering libraries namely dompdf (in-built library) and mPDF (add-on). There is a chance that some languages/special characters/image libraries won’t be supported by the in-built dompdf library that is used in the plugin to convert HTML to PDF. To fix this issue, please download and install our free mPDF add-on plugin.

For free plugin users: After installing the addon, go to Invoice/packing > General settings. Then, switch the PDF library to mPDF as shown below.

For pro plugin users: After installing the addon, go to Invoice/packing > General settings > Advanced. Then, switch the PDF library to mPDF.

Image processing library not present

It is likely that the image processing libraries (e.g: Imagick, gd) are missing in your site or is not compatible with the uploaded image format. Therefore, ensure that the library corresponding to your image format is present and also make sure to upload proper images only.

Workaround: Please cross-check that all the image processing libraries are present on your site.

Image size issue

The uploaded image size may exceed the server capacity.
Workaround: Upload images of sizes that are compatible with the server capacity.

Server request block

If the images are hosted on an external server, it is likely that your server may block external server requests.
Workaround: Contact your server team and find an optimum solution for unblocking requests.

Permission issue

Wrong file permissions prevent WordPress from reading files on the hosting server.
Workaround: Grant access for reading or uploading images.

Use filter

Another proven workaround that we provide for the image missing issue is to insert the below-given code snippet:

From your WordPress dashboard, go to Appearance > Theme editor.
Then, add the below given code snippet at the bottom end of functions.php of the active theme file.

If you’ve got any query, please feel free to contact our technical support team to get further assistance.

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This article posted in Advanced Topics, Documentation, Print Invoice, Packing Slip, Delivery Note & Label for WooCommerce

Written by

Shesna

Shesna is a technical content writer for WebToffee. She is familiar in working closely with the SMEs to break down complex technical information into a concise, easy to understand manner.

Comments (2)

Jo

April 20, 2022

After downloading the plugin and changing the settings, it is still not working

Reply
- Mike
  
  April 21, 2022
  
  Hi,
  
  Since the issue is site specific kindly contact our support via this link to rectify it. Thanks for understanding.
  
  Reply

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Resolve image missing/corrupted issue in WooCommerce PDF documents

Use mPDF add on

Image processing library not present

Image size issue

Server request block

Permission issue

Use filter

Written by

Comments (2)

Got any query? Please leave a comment or reach out to our support
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Got any query? Please leave a comment or reach out to our support

Our plugins

Resolve image missing/corrupted issue in WooCommerce PDF documents

Use mPDF add on

Image processing library not present

Image size issue

Server request block

Permission issue

Use filter

Written by

Comments (2)

Got any query? Please leave a comment or reach out to our support Cancel reply

Got any query? Please leave a comment or reach out to our support

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