Subscribers often encounter situations where they need to change their payment method, such as when their credit card expires. The Subscriptions for WooCommerce plugin offers a seamless solution for subscribers to update their payment method easily. Follow the steps to change the payment method for an active subscription.
- Navigate to the My Subscriptions section.
- Click on View on the desired subscription to get the subscription details.
- Click on Change Payment.
- Select the new payment method.
- Click on the Change payment method to save the new payment method.
Steps to change the payment method
- From the user’s store, navigate to My Account > My Subscriptions.
- Here, you will find a list of all your active subscriptions.
- Click on the View button corresponding to the subscription for which you want to change the payment method.
- This will open the Subscription details page. This page includes details such as subscription status, start date, next payment date, and options to Suspend, Cancel, and Change Payment.
- In the above image of order details, it is visible that the payment method used is Stripe.
- To update the payment method, click on the Change Payment button.
- A list of available payment methods configured in the store will be presented.
- Choose the desired payment method from the options provided and key in the details.
- Click on Change Payment Method to activate the new payment method.
- For instance, to add a new credit card for payment method, fill up the card details and click on Change Payment Method.
- A notification will confirm the successful change in the payment method.
- The store owner will receive an email notification with information about the updated payment method, as shown below.
To know more about email notifications, check out the article: Email Notifications for Subscription.
Robyn Barron Martin
March 18, 2025
How can I make the payments automatic, so when it gets to the date the payment is due, it comes out automatically rather than having to approve the payment each time
Sanjai Valsan
March 21, 2025
Hi Robyn,
Thank you for reaching out.
To enable automatic payments for subscriptions, you’ll need to ensure that you’re using a payment gateway that supports recurring payments, such as Stripe or PayPal. Kindly refer to this article for a list of payment gateways that have been tested for compatibility with our plugin.
Once a customer uses one of these supported gateways and successfully completes their first payment, the payment method will be securely saved and used automatically for future renewals.
Sergey
November 13, 2022
Where i can read more about suspend status?
Mike
January 11, 2023
Hi Sergey,
As we haven’t published any in-depth documentation for that area, kindly explain your query/requirement, in that way we can guide you in the right direction.