Generating and managing order documents like invoices, packing slips, delivery notes, and shipping labels is essential to any WooCommerce store. WebToffee’s WooCommerce PDF Invoices, Packing Slips, Delivery Notes, and Shipping Labels plugin offers a simple way to automate these tasks and keep your order processing smooth. With the free version, you can automatically create invoices, attach them to order emails, and generate other essential documents. In this guide, we’ll walk you through the basic setup steps needed to get the plugin up and running.
Prerequisite
- Install and activate the WooCommerce PDF Invoices, Packing Slips, Delivery Notes, and Shipping Labels (free) plugin from the WordPress plugin directory.
Basic Setup: Start with the Setup Wizard
After activation, go to Invoice/Packing from the sidebar. This will trigger the setup wizard, which guides you through the initial configuration in three simple steps.
Step 1: Add Store Details
In the first screen of the wizard:
- Enter your Shop Name, Address, and Phone number
- Select your Country/State
- Upload your store logo (recommended size: 150x50px)
Note: You can skip the wizard, but in that case, you’ll need to configure these details manually later in the plugin settings. To add store details, navigate to Invoice/Packing > General Settings > General.
- Click Next to proceed.
Step 2: Choose When to Attach Invoices
On the next screen:
- Select the order email types for which you want to attach the invoice PDF.
- Common choices include Processing and Completed.
- When an order reaches one of the selected statuses, the plugin automatically attaches a PDF invoice to the corresponding WooCommerce order email.
Note: The plugin attaches invoices to emails only if it generates them beforehand. By default, it auto-generates invoices for Processing and Completed orders. If you choose other email types, enable auto-generation for those statuses in the plugin settings.
Step 3: Set Up Invoice Numbering
Choose how you want the plugin to number your invoices. You can:
- Use the order number or create a custom number series.
- Add a prefix or suffix, including date formats if needed.
- Set the desired length for the invoice number.
- Click Finish setup to close the setup wizard.
What’s Next After the Setup Wizard?
Once you complete the setup wizard, the plugin enables the basic settings for automatic invoice generation and attaches the PDF invoice to order emails (typically for Processing and Completed orders).
Now that the setup is done, you can access the settings for each document type. Since this is the free version of the plugin, most advanced features are available only for invoices. Other documents, like packing slips or delivery notes, have limited options unless you install the pro add-ons.
If you skipped the setup wizard, or want to change the selections you made during setup, you can configure everything manually by going to the Invoice settings.
Configuring Basic Invoice Settings
Once you complete the setup wizard, you’ll land on the Documents page. From here, you can fine-tune your invoice settings to control how invoices are generated and attached to order emails.
1. Access Invoice Settings
You can open the invoice settings in two ways:
- From the Documents page, click the Invoice block.
- Or, navigate to Invoice/Packing > Invoice from your WordPress dashboard.
2. Choose the Invoice Date Format
- Under the General tab, select whether the invoice should display the Order date or the Invoiced date. This sets the date shown on generated invoices.
3. Enable Automatic Invoice Creation
- In the Automate invoice creation field, select the order statuses for which the plugin should automatically generate invoices.
- By default, the plugin includes Processing and Completed statuses.
- You can add or remove statuses as needed.
- The plugin will create invoices for new orders that reach the selected statuses.
4. Attach Invoice PDFs to WooCommerce Emails
- Choose which WooCommerce email types should include the invoice PDF as an attachment.
- You’ll see the email types you selected during the setup wizard.
- You can add more email types from the dropdown.
Note: The plugin only attaches invoices to emails if the email is triggered after the invoice has been generated. So, make sure the selected email types match the order statuses chosen for auto invoice creation.
For example, if you enable invoice creation only for Processing orders but choose Completed order email, the plugin will not attach the invoice unless it already exists.
5. Set Up Invoice Numbering
- Under the Invoice number section, you can customize how invoice numbers appear.
- Choose between using the WooCommerce Order number or a Custom number series.
- Add optional prefixes, suffixes, and define the number length.
- Set a starting number for your invoice sequence.
- This lets you align invoice numbering with your business or accounting format.
6. Save Settings
- Click Update Settings to save changes.
These are just the basic configuration options. The plugin offers many more settings to help you customize your invoices further, like adding logos, including order metadata, and more. Check out the following articles to explore all the advanced invoice customization features.
Basic Settings for Other Documents (Packing Slip, Delivery Note, Shipping Label, Dispatch Label)
While the free plugin provides extensive invoice features, the customization options for other documents like packing slips, delivery notes, shipping labels, and dispatch labels are more limited. However, you can still configure essential settings and generate these documents manually.
Here’s a quick look at what you can configure for each document:
Packing Slip, Delivery Note, and Dispatch Label
From Invoice/Packing > Packing Slip (Delivery Note or Dispatch label), you can configure:
- Include product image
- Add customer note
- Add footer
The Customize tab is available only with the pro add-on.
Shipping Label
From Invoice/Packing > Shipping Label, you can:
- Choose Shipping label size – only Full Page is available in the free version (custom size is pro-only).
- Access the Customize tab to visually adjust the label layout (limited in the free version).
This gives you essential control over shipping labels’ appearance and details.
Generating Invoices and Other Documents from WooCommerce Orders
Once you’ve configured all settings, you can generate and access PDF documents directly from the WooCommerce order details page.
Follow these steps to generate invoices, packing slips, shipping labels, and more:
1. Open a WooCommerce Order
- Go to WooCommerce > Orders and click on any order to view its details.
- If the order is in one of the statuses selected for automated invoice generation, the invoice will already be created.
2. Generate or Download Documents
- Scroll to the Invoice/Packing section in the order.
- You’ll find options to Print or Download the available documents:
- Invoice
- Packing Slip
- Delivery Note
- Shipping Label
- Dispatch Label
- Click the print or download icon next to the document you want to generate.
3. Preview and Save as PDF
- Once you click the print button, the document opens in a preview window. You can then choose to print it or save it as a PDF for your records.
Sample Documents Generated Using the Plugin
Below are previews of the default documents generated using the free version of the plugin.
Rajesh
July 8, 2025
I want to regenerate all old invoices with new format, is that possible in free version?
Sanjai Valsan
July 10, 2025
Hi Rajesh,
Thank you for reaching out,
Yes, it’s possible to apply the latest settings to older invoices in the free version of the plugin. For step-by-step instructions on how to do this, please refer to our help article here: Applying Latest Settings to Older WooCommerce Invoices.
khaled
June 29, 2025
can i add sku number in the invoice?
Sanjai Valsan
June 30, 2025
Hi Khaled,
Thank you for reaching out,
Yes, you can absolutely include the SKU number in invoices. We’ve detailed how to enable this in our help article here: Adding SKUs to WooCommerce Invoices
Branko
July 5, 2024
Hi, i have problem with dates. How to change the date on the invoice. We already have a finished (completed) invoice: When click on Print invoice get date 29.jun.2024, and since the date is 29.jun.2024. I need to replace it for 1.jul.2024. I was looking for this option but I can’t find it. I went into phpmyadmin and also can’t find the option. how do i change that date? When click to Print invoice I need this new date 1.jul.2024. Thanks
Sanjai Valsan
July 5, 2024
Hi Branko
Thank you for reaching out!
Currently, the plugin does not offer a built-in option to change the date on a completed invoice. We recommend contacting our customer support team, who will be able to check the feasibility and assist you in finding a solution.
digiwi
June 21, 2024
Hi, I want to add a field that I already have in checkout Fields to display the governorate of each customer, how I can display this field in the invoice.thanks.
Sanjai Valsan
June 24, 2024
Hi,
Thank you for reaching out!
The free version of the plugin supports the addition of only one order meta field to the invoice document. You can add an order meta field to invoices by following the steps below:
1. From the WordPress dashboard, navigate to Invoice/Packing > Invoice.
2. Scroll down and find the Invoice details section.
3. Go to the Order meta fields option and click on the Add/Edit Order Meta Field button.
4. Add the order meta by specifying a suitable Field Name and its appropriate Meta Key.
5. Click on Save.
6. Finally, click on Update Settings.
Chris
June 4, 2024
Hello! I am trying to work out a function to remove all of the prices from the delivery notes so no pricing options are displayed and just the items. Can you point me in the right direction please?
Sanjai Valsan
June 5, 2024
Hi Chris,
Thank you for reaching out!
Unfortunately, with the free version of the plugin, it is not possible to remove prices from the delivery notes. However, the premium version offers enhanced customization features, including the ability to hide prices on delivery notes, allowing you to display only the items.
Francesco
May 27, 2024
Hello, a question before purchasing the pro version. Is it possible to insert custom data such as an additional custom field in addition to the standard additional notes within the PDF? This field is added during the check out phase.
Sanjai Valsan
May 28, 2024
Hi Francesco,
Thank you for reaching out!
Yes, you can add custom fields to the checkout page using the pro plugin. These custom fields can also be included in the PDF along with the standard additional notes. For more information on adding custom fields to the checkout page, please refer to this article.
Shanu
May 20, 2024
Not able to download the invoice. getting a warning
“There has been a critical error on your website.”
Sanjai Valsan
May 21, 2024
Hi Shanu,
Thank you for reaching out!
To resolve this issue promptly, we recommend reaching out to our customer support team for assistance.
Abhishek
May 9, 2024
I want to add tax to the invoice. Could you confirm if this feature is available in the free version or only in the paid version?
Sanjai Valsan
May 10, 2024
Hi Abhishek,
Thank you for reaching out!
In the free version, you can include total tax on invoices. However, you’ll need the premium version to add a separate tax column in the product table for multiple tax options.
Eduards
May 26, 2025
Hi!
Currently in invoice im getting Total price without tax added. How to change so Total Price has tax included?
Sanjai Valsan
May 29, 2025
Hi Eduards,
Thanks for your question!
The invoice generated by our plugin follows the WooCommerce tax settings, so any changes made there will reflect automatically on your invoices.
To display total prices inclusive of tax in the invoice, please follow these steps:
1. Go to WooCommerce > Settings > General
2. Scroll down and enable the “Enable taxes” option
3. After saving, a new “Tax” tab will appear in the settings menu
4. Go to WooCommerce > Settings > Tax
5. Under “Prices entered with tax”, choose:
“Yes, I will enter prices inclusive of tax” → to show tax-included prices on the invoice
“No, I will enter prices exclusive of tax” → to show tax-exclusive prices
6. Once configured, the invoices will display total prices based on your selection.
Jaganaathan M
June 11, 2025
i want admin alone to be able to download the tax split invoice for gst how to do that
Sanjai Valsan
June 18, 2025
Hi Jaganaathan M,
Thank you for reaching out,
Restricting the tax split invoice download to admin users alone isn’t a built-in feature at the moment. However, it might be possible with some customization.
We recommend contacting our support team with your specific requirement. They’ll be happy to check the feasibility and guide you on whether this can be achieved through customization.
Harvey
April 3, 2024
Can I add a page number and the invoice number at the bottom of the invoice?
Sanjai Valsan
April 4, 2024
Hello Harvey,
Thank you for your inquiry! Unfortunately, the ability to include page numbers and invoice numbers at the bottom of the invoice is not available in the free version of our plugin.
Nick
March 11, 2024
Hello,
Is it possible to show regular product price and then showdiscounted product price as separate columns?
Sanjai Valsan
March 20, 2024
Hi Nick,
Thanks for reaching out!
Yes, it is indeed possible to display the regular product price and the discounted product price as separate columns. However, to achieve this, you will need to add a custom code snippet. Please feel free to reach out to our customer support team, and they will provide you with the necessary code snippet for this purpose.
My billing address is not comming on my website
March 7, 2024
Kindly help me out my billing address have 8 details which clients are putting but in invoice none of them are comming please help
Sanjai Valsan
March 19, 2024
Hi,
Thank you for reaching out!
It appears that you’re experiencing a technical issue with your billing address details not appearing correctly on the invoice. For prompt assistance, kindly contact our dedicated customer support team, who will be happy to help you resolve this matter.
Xabier
February 26, 2024
Helloooooo!!!
You are the best, thank you.
One importante question, I want to make bigger the picture of the product on the packing slips, how can I do it?
THANK YOU AGAAAAINN <3
Sanjai Valsan
March 20, 2024
Hi Xabier,
Thank you for reaching out!
Yes, you can have an enlarged product image on the packing slips. However, you’ll need a custom code snippet to implement the desired changes. Feel free to reach out to our customer support team, and they’ll be more than happy to provide you with the necessary code snippet.
Lara
February 26, 2024
Hi
when I got the print of the invoice it became vertical width size but I want a horizontally long invoice slip
how can i solve this issue ?
Sanjai Valsan
March 20, 2024
Hi Lara,
Thanks for reaching out!
You can print a horizontally long invoice by adjusting the print settings of your browser. In the print settings of your browser, you configure the paper size and orientation to suit your needs.
hello
February 22, 2024
how to display the VAT number at the bottom of the customers invoices
Sanjai Valsan
February 23, 2024
Hi,
Thanks for reaching out!
Unfortunately, with the free version of the plugin, you cannot achieve this. But with the pro-add-on of the plugin, you can display the VAT number at the bottom of the invoices.
Oscar
February 2, 2024
Really a great plugin, one pre-sale question. Is there a chance we can send the PDF invoice to multiple (or secondary) email addresses?
Sanjai Valsan
February 6, 2024
Hi Oscar,
Thanks for reaching out!
The plugin allows you to attach a PDF invoice to the order emails sent to the admin and the customer. However, by navigating to WooCommerce > Settings > Emails, you can add multiple email recipients for new orders, cancelled orders, and failed orders.
Oscar
February 6, 2024
Thanks for the reply. I’m trying to send invoices to 2 customer emails (not 2 admin emails). Is there any way I can do that?
Sanjai Valsan
February 7, 2024
Hello Oscar,
Unfortunately, the current version of the plugin doesn’t support this functionality.
riccardo
January 26, 2024
hi there. is it possible to show the order’s total price ONLY if cash on delivery payment is chosen?
many thanks
Sanjai Valsan
January 30, 2024
Hi Riccardo,
Thanks for reaching out!
To display the order’s total price exclusively when choosing the cash-on-delivery payment option, a custom code snippet is required. Kindly contact our customer support team; they’ll provide you with the solution.
Benita
January 15, 2024
Hi, I want to activate the VAT Number function for Invoices. Is it only available for Pro version because the field is just grey but it is not mentioned ‚pro-Version‘ behind.
Thanks for your reply!
Sanjai Valsan
January 22, 2024
Hi Benita,
Thanks for reaching out!
You can display the VAT number on invoices using the Pro version of the plugin.
sajan
January 9, 2024
I like ur plugin. But a small problem. I have uploaded logo. It is ok when I view invoice or print an invoice. but when i download it no logo is present. What will be the reason? I tried 150 x 150 (both png and jpg) logo.
Sanjai Valsan
January 12, 2024
Hi Sajan,
Thank you for reaching out. To solve the logo missing issue, kindly install and activate WebToffee’s free mPDF add-on and switch the PDF library to Mpdf. You can refer to artilce: Fixing missing images/a>, for a detailed solution.
Driss
December 24, 2023
Hello,
Please how to display table products in shipping label ???
Sanjai Valsan
December 29, 2023
Hi Driss,
Thanks for reaching out!
Unfortunately, our plugin doesn’t currently offer a feature for displaying products on shipping labels.
Jan
December 5, 2023
Hello,
ich habe folgende Frage und vielleicht kann mir ja jemand weiterhelfen:
my company logo is not displayed in the preview (Pdf file). It is a png file and smaller than 150×50px.
The following notification appears:
Image not found or type unknown
Thanks in Advance!
Sanjai Valsan
December 13, 2023
Hi Jan,
Thanks for reaching out,
To resolve the image/logo missing issue in your PDF file, kindly refer to this article for a detailed solution.
Francie Stull
September 21, 2023
Hi, I bought the upgraded version so that I can change the size of the font on the Packing slips so that I can read it without my glasses. I cannot find where to change the font size for the products AND the Ship To areas. Can you help?
Hema
September 25, 2023
Hello Francie,
Thanks for reaching out. After upgrading to the Premium version you have to purchase our Dynamic customizer add-on to do this. The customizer allows you to dynamically alter the size of the text in the product table and the Shipping address.
Alternatively, you can use the HTML code editor to achieve the same.
Ashish
September 16, 2023
It would be better if Customer Address comes in the left and sender’s address in the right in the Shipping Lable.
Many time My customer’s order has been delivered back to me cuz the Sender’s lable was on left..
Please make it correct, this would solve a great problem.
Hema
September 25, 2023
Hello Ashish,
Thanks for reaching out. This particular requirement is achievable with our premium plugin. After installing the premium plugin you have to purchase our dynamic customizer Add-on to achieve the same.
dassdas
August 15, 2023
Is it possible to export all order pages of all completed orders together?
Hema
August 16, 2023
Hello dassdas,
Thanks for reaching out. It seems you require a different plugin to achieve the same. Try our “Order, Coupon, Subscription Export Import for WooCommerce”. This plugin helps to export all the order pages with status “Completed”.
Shahbaz
June 19, 2023
Can’t change currency symbol (Dirham to AED). I have already done it in WooCommerce but it doesn’t reflect on invoice
Hema
June 27, 2023
Hello Shahbaz,
Thanks for reaching out. Our plugin uses the currency symbol set from the WooCommerce. It seems the cause could be other issues. Kindly contact customer support with more details.
Javid Hussain
May 14, 2023
I have custom billing address and shipping address from another plugin. when i try to print the invoice the custom address field not showing in the invoice. what should i do thus, the custom field shows in the invoice and picking list. Regards,
Hema
May 22, 2023
Hello Javid,
Thanks for reaching out.
Adding a Custom field to the invoice or picklist is a premium feature. Kindly upgrade to enjoy more benefits.
Atypique
April 25, 2023
Bonjour à tous,
Je souhaite faire apparaître sur mes factures le montant de la TVA de mes frais de livraison:
Tous mes prix sur mes factures sont TVA inclue (21%) et j’ai a chaque fois une colonne avec le détail du montant de la taxe (ex: mon article A coûte 42€ TVA incl. 7.29€). Je souhaiterais que le montant de la taxe apparaisse aussi à côté du prix de la livraison (qui est aussi à 21%): pour l’instant il est juste affiché “Livraison: 4.75€”, hors je voudrais faire apparaitre 4.75€ TVA Incl. + montant TVA
Je vous remercie d’avance pour votre aide car ça pose problème au niveau comptabilité 😉
Hema
April 28, 2023
Hello Bonjour,
If you are premium user, you can rise a ticket for this custom requirement via our support page. Our technical support team can help you solve this with the help of custom code.
Iheb Hafdallah
April 16, 2023
I use ” [wfte_product_table_payment_total] ” in shipping label (data.tamplate1.php) to show total price but dosn’t work, any help and thankyou.
Preview: https://i.imgur.com/MzixtSY.png
Hema
April 18, 2023
Hello Iheb Hafdallah,
Thanks for reaching out to us. Template level customizations are only available in the premium version of the plugin. Kindly upgrade to premium to enjoy more versatility.
Brian J.
March 1, 2023
Hi, may I know is there a way to add an extra field “Custom 1:” under the order column using a filter?
https://prnt.sc/ABTLValfPnSj
Hema
March 28, 2023
Hi Brian,
Thanks for reaching out. You can add any order meta fields graphically by using the “order meta fields” option located on the advanced tab of the plugin settings page. Alternatively, you can also create custom placeholders for order metas by following this article.
Brian J.
February 28, 2023
Hi, I wanted to add a custom field name “Coupon Code:” into the Delivery note, how can I achieve this?
Hema
April 18, 2023
Hello Brian J,
Thanks for reaching out to us. The customization that you are seeking for is available in the premium version of the plugin. Kindly upgrade to enjoy more versatility.
Julius
February 18, 2023
which databases does this plugin create?
How can i delete the plugin entirely or reset it?
Thanks!
Hema
March 28, 2023
Hello Julius,
Thanks for reaching out.
Our plugin does the following things when it is installed and activated.
The plugin can be uninstalled, but the data can’t be deleted as a whole. The plugin in configured in such a way so that customers do not miss their valuable data. If the user still wants to delete the data from the database, this has to be done manually by visiting the database.
Innocent
December 24, 2022
Hello,
Please, how to change size of product image? I would like to add a css code to resize.
Thanks!
Mike
December 26, 2022
Hello there,
Hope this WordPress support thread will help you to achieve your requirement.
Yash
December 5, 2022
Hello Webloffee,
How can I remove the subtotal from the invoice?
Mike
December 16, 2022
Hi Yash,
Template-level customization is only available in the premium version of the plugin.
Disable automatic invoice for specific Payment methods
November 14, 2022
How can I set that customers who pay me in installments do not have an invoice attached to the customer email?
Mike
December 4, 2022
Hi there,
Our plugin is designed to generate documents based on the WooCommerce order statuses. If you have any specific status for those customers who opted instalment pay, you can exclude that status for invoice generation. Hope it helps.
ramy
October 26, 2022
hello
I’m trying to name the template but it gives me an error and I can’t edit
Mike
December 5, 2022
Hi Ramy,
The cause of this issue is usually due to the installed Firewall on your website. WordFence and Sucuri are identified as common firewalls causing issues. The firewall may be blocking the action used for saving the template/plugin settings. The common workaround that we would suggest would be to whitelist the action that is blocking the settings from saving. Note that the user with admin provisions will only have access to whitelist the action. Try this out and let us know how it goes.
Sarah
August 25, 2022
Hallo, ich habe die free Version.
Wenn der Kunde die Mail mit dem Button “Rechnung drucken” erhält, kommt er auf meine Seite Login WordPress. Das ist falsch! Wie kann ich das ändern?
Mike
August 25, 2022
Hi Sarah,
Currently, the plugin doesn’t offer any option to print the invoice directly from the email. The customer needs to log in to the site to achieve it. To validate the nonce check for security purposes the user must log in to the site. Thanks for understanding.
However, you can enable the “Attach invoice PDF in order email” option located on the invoice settings general tab and add processing or your desired status for statuses to generate invoices. This will add the PDF of the invoice to the order status emails and which can be downloaded without user login. Kindly go through this article for a better understanding.
Robert Schmidt
August 22, 2022
Hello Mark,
In general settings->Help Guide->Filters I am trying to ‘test’ the Order Details–Add additional info.–> https://prnt.sc/-MxTWhMwjBKD
I’m pasting it into a simple plugin (easier) and expect to see just the text (Additional Text) from that variable on the PDF but you see the whole code –> https://prnt.sc/aXk7hnDqwmy0
have tried a few of them, like the footer one as well, and the same thing.
It was copied /pasted and appears fine in Visual Studio Editor. Am I missing something? –> https://prnt.sc/6PPnD7kbB9Mq
Rob.
Mark
August 29, 2022
Hi Robert,
You seem to be copying the code in the wrong place. From you wordpress admin dashboard, go to Appearance > Theme Editor and open the functions.php file of your currently active theme. Then copy the code towards the end of the line. Please get help from a web developers, if not familiar with the process.
Maulik
August 10, 2022
Hi, How can I change the pdf invoice fee label using customize?
https://prnt.sc/f2Rhr9itzsAH
Thank you
Mike
August 15, 2022
Hi Maulik,
Here is the support thread that you can refer to alter the texts of specific strings used in the plugin. Instead of ‘Print Invoice’ you can use any string (eg: Fee) as per your requirement.
Abdul
August 4, 2022
Hi, I want 2 important field in product table can you please help me how to achieve this.
1. I have a product attribute name ‘hsn_code’ having numerical value for eg- 6109 which i want to add in the product table.
2. i need tax% to be visible in the product table in front of each product item.
Mike
August 25, 2022
Hi Abdul,
We understand your requirement. However, the integration of custom meta values and individual tax display options are only available in the premium version of our WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels plugin.
Erik
July 8, 2022
Hi, i just installed the free version of webtoffee. I can’t find how to automatically generated invoices. Do I have to fill in the order numbers manually or is there somewhere a ‘button’ tha I missed. Couldn’t find it in the manuals
Mike
August 25, 2022
Hi Erik,
Our plugin is designed to generate invoices based on your WooCommerce order status. You can go to Invoice/Packing > Invoice > General and Choose your desired status for the “Create invoice automatically” option. The invoice will generate automatically for that chosen status.
Amar
June 9, 2022
Hello..
how to customize invoice number with format : INV[date][month][year].[time] for example : INV09062022.1213
Mike
July 18, 2022
Hi,
Thanks for reaching out. You can use the invoice number prefix format located on the invoice number tab (Invoice/Packing > Invoice > Invoice Number) as
INV[dmY].[H:i]to achieve your requirement.Ibrahim Mnahi
August 24, 2023
Hi,
Not work with me
Best Regards
Hema
September 1, 2023
Hello Ibrahim,
Thanks for reaching out. Kindly contact customer support as we need more information on the cause of the problem.
Soren Sogaard
May 17, 2022
Hi!
I have installed the plugin and it works fine when I am loggin in as an administrator. But when an Author is trying to use it they are not allowed to access the page. We are of course loggin in using a different page that the standard WordPress admin page.
How do I give an author access to the page? They can see and clicking on the links, but then they have no access.
All the best Soren Sogaard
Mike
May 27, 2022
Hi Soren,
Please go through this article and follow the instructions to provide ‘WooCommerce Invoice/Packing slip’ print access for custom user roles.
Brains at work
April 4, 2022
Good evening,
I have installed the free version and I have a problem with the download of the invoice.
When I place an order, the invoice is printed correctly, while the download of the invoice generates a pdf with a blank page.
Some idea?
Alan
April 8, 2022
If you are facing difficulty while generating PDFs, we’d recommend you to download and install our free add-on plugin mPDF. We have seen almost all the PDF rendering issues resolved with this one.
After installing the addon, go to Invoice/packing > General settings > General. Scroll down to other settings and then, switch the PDF library to mPDF.
Save the settings and try generating the PDFs.
Still, if the issue is not resolved, please feel free to reach out to our support.
ghina Marwan Al-Tal
March 27, 2022
most tabs in the plugin settings are not working
Documents tab, cloud print, Help Guide and licence tabs are not opened
Mike
March 28, 2022
Hi Ghina,
Thank you for reaching out to us and we are extremely sorry for the inconvenience caused.
As we discuss the same issue with your ticket at the Support Desk, we will share more communication related to it there. Thanks for understanding.
Nina
March 14, 2022
Hi, the plugin is showing me an error when I try to save the invoice template in the visual editor. Anybody knows a solution?
Mike
March 23, 2022
Hi Nina,
Thanks for reaching out to us.
Kindly go through this article and follow the instructions to fix the issue. Please feel free to get back to us via this link if the issue persists.
Hossam Metwally
March 10, 2022
Hello, How to enable arabic and rtl feature? I installed the addon and nothing happened!
Mark
March 15, 2022
Hi Hossam,
Please install the mPDF addon . Then go to Invoice/Packing > General Settings > Advanced > Enable RTL support and set as YES.
Ahmed Sleem
March 9, 2022
The prefex invoice number doesn’t show up, any idea why?
Thanks!
Mike
March 23, 2022
Hi Ahmed,
Thanks for reaching out.
Kindly make sure that you have configured and saved the invoice number tab properly as mentioned in the article. Kindly check it in that way and if the issue persists, feel free to raise a support ticket via this link for debugging.
Miri
February 25, 2022
Hello, is able in free version add another text field under company information? I need add payment information here.
Thanks.
Mike
February 27, 2022
Hi Miri,
Thanks for reaching out to us. Integration of custom field values on documents and labels are only available in the premium version of our plugin. Thanks for understanding.
andre
February 12, 2022
Dear Sir/Madam,
How to remove the product image on invoice?
Mike
February 12, 2022
Hi Andre,
Thanks for reaching out to us. You can uncheck the image checkbox located in the customize tab of the invoice settings page (Invoice/Packing > Invoice > Customize) to disable the product image on the invoice document. Refer to this screenshot for a better understanding.
Brian
February 11, 2022
Does the plugin automatically sends out invoice emails after order completed?
Mike
February 12, 2022
Hi Brian,
Thanks for reaching out to us. Kindly follow this article and follow the steps to send invoices for the completed order status.
Andrea
February 2, 2022
Hello!
Wth the pro version is possibile to add custom details in the packing slips template?
I see lot of documentation about invoices but nothing for the packing slips.
My goal is to add other details in that template.
Thanks
Mike
February 12, 2022
Hi Andrea,
Thanks for reaching out to us. By using the order/product meta options located in the packing slip general settings page you can add any order/product meta information located on the WooCommerce order edit page to the packing slip too.
Gerardo
January 25, 2022
Hello, is there a possibility to add an additional note to each order when the delivery cannot be made at the moment due to lack of stock and generate a note mentioning that it will be delivered as soon as possible?
Mike
February 5, 2022
Hi Gerardo,
Thanks for reaching out to us. You can add any static information to the invoice with the help of the footer option located on the “General” tab of the plugin “General Settings” page.
Juan
January 18, 2022
Hello,
I would like only the admins to receive an email with the invoice and the packing slip when an order is made. Do you think that would be possible with this plugin whether the free or premium version?
Thank you!
Mark
March 23, 2022
Hi Juan,
Sorry to let you down. We currently do not have any option in the plugin to limit the email just to admin users.
dipith
January 14, 2022
barcode is not showing in free version its available on pro version
Mike
January 16, 2022
Hi Dipith,
Thanks for reaching out to us. The barcode option is available on both the basic and premium versions. Kindly make sure that the barcode toggle button is enabled on the Customize tab of your invoice settings page.
Giovanni
January 10, 2022
buongiorno, ho la versione free, in fattura nell’ indirizzo di fatturazione non mi compare la partita iva del cliente che nei dati dell’ ordine di woocommerce appare. Come posso aggiungerla ? grazie
Mike
February 5, 2022
Hi Giovanni,
Firstly the mentioned field doesn’t seem like the default WooCommerce field. However, if you want to show any other custom fields, you can use
wf_pklist_alter_additional_fieldsfilter. You can get this filter details from the Invoice/Packing > General Settings > Help guide > Filters tab.Olga
May 3, 2022
Hello,
Is there an instruction on how to use :
wf_pklist_alter_additional_fields filter.
I can find details from the Invoice/Packing > General Settings > Help guide > Filters tab. But what to do next, please?
thank you for your work,
Olga
Shesna
May 6, 2022
Hi Olga,
This filter is used to add an additional metadata to the documents. You can insert this filter in functions.php of the active child theme file. Due to high requests, we’ve handled this feature within the plugin itself. It will be available for you in the upcoming release. Please keep the plugin updated. Thanks for understanding.
indu
December 23, 2021
Hi, how can we display HSN code on invoice?if it is possible in premium version then from where can i add the same?
Mike
December 26, 2021
Hi Indu,
Our premium plugin supports adding any order/product meta or attribute to the documents and labels. With that method, you can add the product attribute to the invoice if you know the meta key used for that field. Here is the set-up documentation which you can refer to if you need to add the attribute.
Tahmid
December 22, 2021
Hi There, Can this plugin allow me to upload or show any custom font for the pdf?
Lets say I have a font named “Sukhumvit” and I can upload font or somehow use this font in the pdf invoice?
Mike
December 26, 2021
Hi Tahmid,
Thanks for reaching out to us. We understand your requirement. However, due to the limitation of the PDF libraries that we are using to convert the HTML to PDF, presently our plugin doesn’t offer any options to upload the custom fonts. Thanks for understanding.
rmbadaro
November 30, 2021
Hi,
How can i show a total to the qty ordered on invoice?
Best regards,
Robson
Mike
January 2, 2022
Hi there,
Presently our plugin doesn’t offer any front end option to add the total quantity to the invoice. However, we can provide a custom code snippet to achieve your requirement. Kindly raise a ticket via this link for that.
Fiona Austin
November 1, 2021
Hi,
This guide has been really helpful, but I have a problem.
My shipping label is printing out the customers telephone number on the Shipping label. How do I remove this?
Your quick response would be appreciated.
Thanks, Fiona
Mike
November 8, 2021
Hi Fiona,
Thanks for reaching out. You can disable the “Tel Field” located on the customize tab of your shipping label settings to disable the telephone field from the shipping label.
Pia Nyberg
January 19, 2024
I have the same problem – I wnat to remove phone and email from the shipping slip but cannot find anyhwere where to remove it.
Sanjai Valsan
January 21, 2024
Hi Pia Nyberg,
Thanks for reaching out!
You can remove the phone number and email from the shipping label by following the below steps:
1. From the WordPress dashboard, navigate to Invoice/Packing > Shipping label > Customize.
2. Under the Customize tab, head to the Editor Pane on the right side which lists all the elements within the shipping label.
3. In the Editor Pane, find the Email Field and the Tel Field and disable both using their respective toggle buttons.
4. Finally, click the Save button to save the changes for the active template.
Oscar
September 27, 2021
Hi there, I have two language in my website, which is English and Chinese (the main language). There are two problems of the print invoice.
– First, although the “print invoice” button works in Chinese, the “print invoice” button for English will go back to the main page and cannot print invoice.
– Second, both the print invoice button cannot works in email, both of them will go back to the main page.
Any ideas? Thanks a lot!
Mike
September 28, 2021
Hello Oscar,
Thanks for reaching out to us. Kindly share the screens recording of the scenario via this link for a better understanding.
pooja
August 30, 2021
I have premium plugin and customizing the invoice template. I have tax classes like CGST,SGST and SGST.
It has both percentage(%) and amount columns. Currently its showing first amount and then percentage.
But I need to swap this as “First percentage(%) and Amount column” for all 3 tax classes. Please help me out.
Mike
September 27, 2021
Hi Pooja,
Thanks for reaching out to us. You can swap the columns by simply editing the corresponding template HTML code (Invoice/Packing > Invoice > Customize > Code) of the product table.
billy
July 20, 2021
is it possible to change the font size in the table for product title and its description?
also can add no of item infront of products eg:
no product qty price
1 ABC 1 2.00
2 EFG 2 4.00
thanks
Mike
August 15, 2021
Hi,
The premium version of our plugin supports advanced customization of documents/labels. You can add/remove columns or change the styling to suit your needs by editing the corresponding template HTML file.
Sheikh Farid
July 14, 2021
Hello, how can I show the total price including the delivery fee on the shipping label?
Mike
August 15, 2021
Hi,
You can use the
[wfte_product_table_payment_total]and[wfte_product_table_fee]placeholders on the shipping label template HTML to add the total price and the fee to the shipping label.nacho7807
May 10, 2021
Hello, how can I show the price with VAT on the delivery note?
Mark
May 14, 2021
Hi,
Please try adding this code snippet to your site theme’ functions.php
add_filter('wf_pklist_alter_package_item_total','wf_pklist_alter_item_total_price_vat',10,5);function wf_pklist_alter_item_total_price_vat($product_total,$template_type,$_product,$item,$order)
{
if($template_type=='deliverynote')
{
$tax=$item['extra_meta_details']['_line_subtotal_tax'][0];
if(!empty($tax))
{
$product_total+=$tax;
}
}
return $product_total;
}
Sheikh Farid
August 2, 2021
Can I show the total price on the shipping label?
Mike
August 15, 2021
Hi,
You can use the placeholder
[wfte_product_table_payment_total]in the shipping label template to show the payment total on the shipping label.SATENDRA
April 9, 2021
hi sir…. the payment status is not shown on the receipt properly. if we enable the same it will appear for the paid as well as unpaid orders. kindly rectify
Mark
April 13, 2021
Hi Satendra,
You can enable the seal and then add the code snippet here to your active theme’s functions.php to show “Received” seal only for completed orders.
marc
March 15, 2021
Hola,
Utilizamos Checkout Manager for WooCommerce para capturar el campo de DNI del cliente (España) a traves de un campo adicional, puedo mostrar ese campo en la factura del cliente con vuestro pluggin Free?
saludos.
Mark
March 16, 2021
Hi Marc,
Custom fields/order meta are supported only in the premium version of the plugin. Please check it out.
Christophe
February 26, 2021
Hello,
it doesn’t appear once installed, maybe it’s not compatible with multisite?
Thanks
Mark
March 4, 2021
Hi Christophe,
Please follow the instructions below exactly the same way.
1. Deactivate woocommerce network level.
2. Deactivate Invoice plugin network level.
3. Go to sub-site and activate both woocommerce and invoice plugins in sites only.
4. Then Go to network admin page and network activate woocommerce while it is already active in subsites.
Please try doing so and let us know if issue persists.
raffaele
February 7, 2021
è possibile inserire il campo codice fiscale o partita iva nella fattura?
grazie
Mark
February 15, 2021
Hi Raffaele,
You can add invoice number stored by other plugins into invoices using this plugin. Please refer the article here for an example.
Akhil
February 6, 2021
Hello,
I have created a Product Manager role and created a user with this role. But this user cannot print these invoices.
How can I give him access?
Could you help?
Mark
February 9, 2021
By default, only the Administrator and Shop manager user roles who have the capabilities to manage woocommerce can print labels. If your custom Product manager role has these capabilities, you can use below filter to add permission for them as well. Modify the role key according to the correct one in your database and copy the code to your active theme’s functions.php
add_filter('wf_pklist_alter_admin_print_role_access','wt_pklist_add_print_role');function wt_pklist_add_print_role($role_arr)
{
//$role_arr[]='product_manager'; //add custom roles here
return $role_arr;
}
Mark Hoskins
November 25, 2020
Hi there. What appears in in my “Customize” invoice page, e.g. and Extra Charges Field (Australian GST) doesn’t appear on the printed invoice. Any ideas?
Many thanks
Mark
December 2, 2020
It will appear in the printed invoice if the data is present in the order details. Kindly ensure it is present in the order.