How to setup WooCommerce Order Withdrawal button to comply with EU Directives?

The WebToffee EU Order Withdrawal Button for WooCommerce plugin allows customers to submit order cancellation and partial refund requests directly from your WooCommerce store. It is designed to support EU consumer rights compliance by giving customers a structured withdrawal mechanism.

1. Go to WordPress Admin → Plugins → Add New.
2. Search for WebToffee EU Order Withdrawal Button for WooCommerce, or upload the plugin ZIP file.
3. Click Install Now, then Activate.
4. After activation, navigate to WooCommerce → Withdrawals in the admin menu.

Go to WooCommerce → Withdrawals → Settings.

Under General, set the page where customers can submit withdrawal requests.

• Open the Withdrawal page dropdown.
• Select the page assigned for withdrawal requests (e.g., Withdrawal Request).

• Embed footer link – Toggle this on to automatically add a withdrawal link to your site footer.
• Footer link text – Customize the link label shown to customers (default: Request Withdrawal).

Choose where the withdrawal form and links appear:

• Global – Shown across the entire site
• WooCommerce only – Shown only on WooCommerce pages

Select the option appropriate for your store layout.

Enable this toggle to let customers withdraw individual line items instead of the entire order. This is the recommended setting and provides flexibility for customers making partial refund requests.

Set the number of days after purchase during which a customer can submit a withdrawal request.

• Enter a custom value, or use the quick-select buttons: 2d, 7d, 14d (default), 30d.
• The EU statutory withdrawal period is 14 days, but you may extend this at your discretion.

• Toggle this on if you want customers to provide a reason when submitting a withdrawal.
• Keeping this off reduces friction for customers but gives you less context per request.

The Exclusions section lets you exclude product types, entire categories, or individual products from withdrawal eligibility. Any item matching an exclusion rule will not be available for withdrawal by the customer.

Select WooCommerce product types that cannot be withdrawn. Check any that apply to your catalog:

• Virtual – Services or virtual goods with no physical delivery
• Downloadable – Digital files delivered immediately after purchase
• Grouped – Grouped product bundles
• External / Affiliate – Products fulfilled by third-party affiliates

Select product categories whose items cannot be withdrawn. All products belonging to a checked category will be ineligible, regardless of their product type.

• The list is populated from your store’s existing WooCommerce categories.
• Check all categories that should be non-withdrawable (e.g., perishables, personalised items, hygiene products).
• You can select multiple categories simultaneously.

Exclude specific individual products by name, regardless of their type or category.

• Use the Search for a product… field to find and select products by name.
• This is useful for one-off exclusions that don’t fit neatly into a type or category rule.
• Selected products are added to the exclusion list and will no longer be eligible for withdrawal requests.

Under Order status, you can automate order status changes tied to the withdrawal lifecycle.

• Change order status on submission – Automatically updates the order status when a customer submits a withdrawal request
• Change order status on approval – Automatically updates the order status when you approve a withdrawal request

Enable these if you want the withdrawal workflow to trigger order status transitions without manual intervention. Leave them off if you prefer to manage order statuses manually.

Under Data management, you will find:

• Delete data on uninstall – When enabled, removing the plugin will permanently delete all plugin data including settings, withdrawal requests, and database tables. This action is irreversible.

Recommendation: Leave this toggle off unless you are fully decommissioning the plugin and no longer need any withdrawal records.

Step 7: Save Settings

After completing all configuration steps, scroll down and click Save Changes (or your theme’s equivalent save button).

Managing Withdrawal Requests

Navigate to WooCommerce → Withdrawals → Requests to view and manage incoming requests.

Dashboard Summary

At the top of the Requests tab, two summary cards provide an at-a-glance view:

• Open Requests – Count of pending withdrawal requests awaiting action.
• Approved (30D) – Count of requests approved in the last 30 days.

Filtering Requests

Use the filter bar to locate specific requests:

Filter	Description
Status	Filter by All Statuses, Open, Approved, Rejected, etc.
Date From / Date To	Narrow results to a specific date range (dd/mm/yyyy)
Order #	Search for a withdrawal request by its associated order number

Click Apply Filters to run the search, or Reset to clear all filters.

Request Actions

When requests are present in the list, you can review each request’s details and take action (approve or reject) from the request row or detail view.

How Customers Submit a Withdrawal Request

Once the plugin is configured, customers can access the withdrawal form at the page assigned under General settings (e.g., Withdrawal Request). The form is also reachable via the footer link if that option is enabled.

The Withdrawal Request Form

Customers fill in the following fields:

Field	Description
Order	A dropdown listing the customer’s eligible orders (e.g., #26 — June 16, 2026). Only orders within the configured withdrawal period are shown.
Items to withdraw	A checklist of line items from the selected order, each showing the product name, quantity, and price. Customers can select all items or only the ones they wish to withdraw (partial withdrawal).
Email	Pre-filled with the customer’s account email.
First name / Last name	Pre-filled from the customer’s account details.
Reason for withdrawal	A free-text field for the customer to describe why they are withdrawing. This field appears only if Reason required is enabled in Settings, but customers may still see it as optional depending on configuration.

Once all fields are complete, the customer clicks Submit Withdrawal Request to send the request.

Email Notifications

When a withdrawal request is submitted, email notifications are automatically sent to both parties:

• Customer – Receives a confirmation email acknowledging that their withdrawal request has been received.
• Store admin – Receives a notification email with the request details so they can review and act on it promptly.

No additional configuration is needed for these notifications they trigger automatically on submission. Below you can see a sample withdrawal request.

The emails sent to the customer and the admin are shown below: