In certain situations, when installing the Related Products for WooCommerce plugin by WebToffee, users may encounter common issues such as layout problems or related products not being displayed as expected. These conflicts typically arise due to compatibility issues between the active theme and installed plugins. This article focuses on a number of ways to resolve these conflicts related to the Related Products for WooCommerce plugin.
If you come across a theme conflict issue with the Related Products for WooCommerce plugin, follow the steps below to effectively identify and resolve the problem.
1. Check for theme and plugin updates
Start by ensuring that your theme and plugins, including the Related Products for WooCommerce plugin, are up-to-date. Developers frequently release updates to address compatibility issues and bug fixes.
2. Enable override theme template
If you are still experiencing an issue with the related product layout, try overriding the theme’s existing template for related products. This will override the theme’s inbuilt related products section with the plugins.
Follow these steps:
- Navigate to WooCommerce > Related Products >Settings
- Scroll down to the bottom and enable the Override theme’s template
- Click on Save Changes to apply the settings.
3. Switch to a default theme
Activate a default WordPress theme like Twenty Twenty or Storefront to determine if the issue is specific to your active theme. If the problem is resolved with the default theme, it indicates a conflict with your previous theme.
4. Reach out to theme support
If the conflict persists, contact the support team of your theme. Provide them with detailed information about the issue. They can offer assistance or suggest specific theme-related solutions.
5. Reach out to plugin support
If the issue remains unresolved, reach out to our plugin technical support team with the theme zip file, including the child theme.
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