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Product Import Export Plugin For WooCommerce – Troubleshooting Guide

Last updated on May 30, 2023

The WebToffee plugin: Product Import Export Plugin for WooCommerce, is the one stop solution for all your import export tasks related to WooCommerce products. The plugin exports and imports all store products with utmost efficiency. But, what if the import export operation is not working as expected? 


The Logs section in the import export plugins by WebToffee gives you a detailed history of everything that has been happening in the heart of an import-export operation. So, if anything goes wrong, they give a useful overview of the events in order to help you, the developer, seek out the culprits. However, there may be instances where functional errors occur! Do not let those error messages dispirit you during the process. Here, we have listed some of the most common errors encountered and the solution to resolve them.

In Basic version

ErrorWhen do they occurPossible solutions
same ID already existsDuring  import, when you try to add a product(by its ID), but a product with the same ID is already available in your store.Update the existing product.
Or 

Skip adding the product
same SKU already existsDuring import, when you try to add a product(by its SKU), but a product with the same SKU is already available in your store.
conflicts with an existing postDuring import, when you try to add a product(by its ID), but the Product ID conflicts with an existing Post ID.
Example: You are trying to import a product with ID:1080, but if you have an order/coupon or any other post with ID:1080; then the product will not get imported with the ID: 1080.
This operation is halted by the default WordPress system.
Skip adding the product 
Or

If possible, change the product ID in the input CSV file.
Or

For more details, refer: How to resolve ID conflict during import in WooCommerce.
Invalid input format for product type Case1: The product type is not specified in the required format in the input file. In the input file, specify correct values for the column, tax:product_type as: simple, external or grouped respectively(only lower case letters are allowed).
Case2: When you are trying to import or export a product type that is not valid in the basic version. Basic version supports the following  product types are: 
  1. Simple products
  2. External/Affiliate products
  3. Grouped products
For any other product type,
Upgrade to premium.
Unsupported product typeOn importing/exporting product types that are not supported by the basic version.
Example: Import-export of variable products(a valid WooCommerce product type) is a premium feature.
Basic version supports the following  product types are: 
  1. Simple products
  2. External/Affiliate products
  3. Grouped products
For any other product type,
Upgrade to premium.

In Premium version

ErrorWhen do they occurPossible solutions
same ID already existsDuring  import, when you try to add a product(by its ID), but a product with the same ID is already available in your store.Update the existing product.
Or 

Skip adding the product.
same SKU already existsDuring import, when you try to add a product(by its SKU), but a product with the same SKU is already available in your store.
conflicts with an existing postDuring import, when you try to add a product(by its ID), but the Product ID conflicts with an existing Post ID.

Example: You are trying to import a product with ID:1080, but if you have an order/coupon or any other post with ID:1080; then the product will not get imported with the ID: 1080.
This operation is halted by the default WordPress system.
Import as new item
Or 

Skip adding the product.
Or

If possible, change the product ID in the input CSV file.
Or

For more details, refer: How to resolve ID conflict during import in WooCommerce.
Invalid input format for product typeThe product type is not specified in the required format in the input file.In the input file, specify the correct values for the column, tax:product_type as: simple, external or grouped respectively(only lower case letters are allowed).

Updating the existing product

During import, in the step 4: Advanced Options/Batch Import/Scheduling > select Update for the option: If product exists in the store.

Update existing product

Import as new item

When you do want to import a new product from the input file and its ID conflicts with an existing Post ID, you can import the product as a new item. This will import the product with a new ID. 

To do so: select Import as new item for the option: If product ID conflicts with an existing Post ID.

Import product as a new item

When to Upgrade ?

Generally, the error codes: Invalid product type and version does not support import  occurs when you are using the basic plugin version for the product types that are supported only in premium. The basic version of the WooCommerce Import Export Products plugin supports only simple, external/affiliate, and grouped products. Check the premium version, to handle variable products. 

For further assistance, contact the WebToffee support team. 

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Written by

Vineetha

Vineetha is a technical content writer with a knack of simplifying complex information into readable content. She focuses on writing content in a conveyable and clear format.

Comments (8)

  1. Hassan

    October 26, 2022

    I am exporting my products but it is not downloading/exporting all products. It only sticking at 19 even I have 300 products to export. I need help.

    Reply
    • Alan

      November 1, 2022

      Hi,
      If you have variable products and you are having the free version plugin then it will only export the simple products. If you are facing the issue with the pro version plugin then please reach us via support.

      Reply
  2. Bogdan

    October 13, 2022

    I have this error when I try to import a CSV with products and I want to map the columns:

    VM1628:2 Uncaught SyntaxError: Unexpected token ‘;’
    at b (jquery.min.js?ver=3.6.0:2:866)
    at He (jquery.min.js?ver=3.6.0:2:48373)
    at s.fn.init.append (jquery.min.js?ver=3.6.0:2:49724)
    at s.fn.init. (jquery.min.js?ver=3.6.0:2:50816)
    at $ (jquery.min.js?ver=3.6.0:2:32425)
    at s.fn.init.html (jquery.min.js?ver=3.6.0:2:50494)
    at String. (main.js?ver=2.2.4:1123:56)
    at Function.each (jquery.min.js?ver=3.6.0:2:3053)
    at Object.set_step_page (main.js?ver=2.2.4:1122:6)
    at Object.success (main.js?ver=2.2.4:78:27)
    b @ jquery.min.js?ver=3.6.0:2
    He @ jquery.min.js?ver=3.6.0:2
    append @ jquery.min.js?ver=3.6.0:2
    (anonymous) @ jquery.min.js?ver=3.6.0:2
    $ @ jquery.min.js?ver=3.6.0:2
    html @ jquery.min.js?ver=3.6.0:2
    (anonymous) @ main.js?ver=2.2.4:1123
    each @ jquery.min.js?ver=3.6.0:2
    set_step_page @ main.js?ver=2.2.4:1122
    success @ main.js?ver=2.2.4:78
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    l @ jquery.min.js?ver=3.6.0:2
    (anonymous) @ jquery.min.js?ver=3.6.0:2
    load (async)
    send @ jquery.min.js?ver=3.6.0:2
    ajax @ jquery.min.js?ver=3.6.0:2
    s.ajax.s.ajax @ jquery-migrate.min.js?ver=3.3.2:2
    load_steps @ main.js?ver=2.2.4:69
    load_pending_steps @ main.js?ver=2.2.4:170
    success @ main.js?ver=2.2.4:414
    c @ jquery.min.js?ver=3.6.0:2
    fireWith @ jquery.min.js?ver=3.6.0:2
    l @ jquery.min.js?ver=3.6.0:2
    (anonymous) @ jquery.min.js?ver=3.6.0:2
    load (async)
    send @ jquery.min.js?ver=3.6.0:2
    ajax @ jquery.min.js?ver=3.6.0:2
    s.ajax.s.ajax @ jquery-migrate.min.js?ver=3.3.2:2
    do_nonstep_action @ main.js?ver=2.2.4:269
    nonstep_actions @ main.js?ver=2.2.4:251
    validate_file @ main.js?ver=2.2.4:601
    (anonymous) @ main.js?ver=2.2.4:505
    dispatch @ jquery.min.js?ver=3.6.0:2
    v.handle @ jquery.min.js?ver=3.6.0:2

    Reply
    • Alan

      October 20, 2022

      Hi,

      Please reach us via support so that we can check the issue and help you.

      Reply
  3. Lidacha

    January 7, 2022

    Hello,

    I imported a csv with a custom field (ACF).
    The field contains a shortcode to display a PDF-icon that downloads a PDF on click.
    The content is imported, so far so good…

    However, the icon only displays and works if you manually open and save (without making any changes) the product afterwards.
    As I have 10000 products, that is no option.

    Any idea what could cause this?

    Thanks.

    Reply
    • Alan

      January 20, 2022

      Hi,
      Can you please reach us via support?

      Reply
  4. Yee

    August 14, 2021

    Hi,
    I am getting a parsing error, but before upgrading to the recent version, I had no problem updating the SAME products.

    PHP Parse error: Invalid numeric literal in …/import.php(1187) : eval()’d code on line 1

    Could you give me any pointer?

    Thanks.

    Reply
    • Mark

      August 25, 2021

      Hi,

      Please reach us via support.

      Reply

Got any query? Please leave a comment or reach out to our support

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Product Import Export for WooCommerce

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