In the fast-paced world of e-commerce, refunds are an inevitable part of business operations. While customers may request refunds due to product dissatisfaction, damage, or order mishandling, store owners must find a balance between customer satisfaction and business sustainability. One of the most effective strategies to manage returns is offering WooCommerce refunds to store credit instead of cash refunds.
With WebToffee WooCommerce Gift Cards, You can easily integrate this functionality into your WooCommerce store. You can refund the order as a store credit coupon or to the store credit wallet of the user based on if they are a registered user or not.
Registered user
When an admin refunds an order placed by a registered user, the refunded amount is credited to the corresponding user’s store credit balance.
- The admin refunds the registered customer’s order by clicking on the refund button.
- The Plugin refunds the amount to the registered user’s store credit. The store credit can be verified by navigating to Gift card > Manage user credits.
- The registered user is also notified by mail about the refund. A link to check the store credit balance is added to the email.
Guest users
When a guest user refunds an order, the refunded amount is converted into an equivalent gift card for guest users. The workflow is as follows.
- The admin refunds the order placed by a guest user by clicking on the refund button.
- The plugin refunds the amount by generating an equivalent gift card and mailing it to the guest user.
- The guest user is also notified by mail about the refund. A link to check the store credit balance is added to the email.
PTS Web Team
July 10, 2024
I have Smart Coupons that also has Gift Certificates. Would I need to purchase this app to get the same functionality? Wouldn’t I then have redundant apps?
Arjun
July 15, 2024
Hi PTS Team,
Thank you for reaching out. Yes, Smart Coupons does offer a basic gift certificate option that integrates gift card purchase functionality into your store. However, Gift Cards for WooCommerce is a specialized plugin that provides extensive customization options and features, such as store credit management and refunding to store credit. Both Smart Coupons and the Gift Cards plugin are fully compatible and designed to work seamlessly together. If you install both plugins, they will function smoothly without any issues.
Phillips
March 1, 2023
Hi there, How can you have Store Credits apply to the Order Total INCLUDING the Shipping amount?
Currently it is only applying to the Subtotal – also in the screenshot above
Thanks
Mike
March 9, 2023
Hi Phillips,
The Gift Card plugin doesn’t discount the shipping fee by default. The feature is in our roadmap and will be implemented in the upcoming releases.