Process WooCommerce Refunds as Store Credit or Gift Cards

In the fast-paced world of e-commerce, refunds are an inevitable part of business operations. While customers may request refunds due to product dissatisfaction, damage, or order mishandling, store owners must find a balance between customer satisfaction and business sustainability. One of the most effective strategies to manage returns is offering WooCommerce refunds to store credit instead of cash refunds.

With WebToffee WooCommerce Gift Cards, You can easily integrate this functionality into your WooCommerce store. You can refund the order as a store credit coupon or to the store credit wallet of the user based on if they are a registered user or not.

When an admin refunds an order placed by a registered user, the refunded amount is credited to the corresponding user’s store credit balance.

• The admin refunds the registered customer’s order by clicking on the refund button.

• The Plugin refunds the amount to the registered user’s store credit. The store credit can be verified by navigating to Gift card > Manage user credits.

• The registered user is also notified by mail about the refund. A link to check the store credit balance is added to the email.

When a guest user refunds an order, the refunded amount is converted into an equivalent gift card for guest users. The workflow is as follows.

• The admin refunds the order placed by a guest user by clicking on the refund button.

• The plugin refunds the amount by generating an equivalent gift card and mailing it to the guest user.
• The guest user is also notified by mail about the refund. A link to check the store credit balance is added to the email.