Home > Docs > Stripe Payment Gateway for WooCommerce > Troubleshooting Payment Transactions – Stripe Payment Gateway Plugin for WooCommerce

Troubleshooting Payment Transactions – Stripe Payment Gateway Plugin for WooCommerce

Last updated on October 16, 2024

If you have encountered an issue while using Stripe Payment Gateway Plugin for WooCommerce like,

“I have purchased, activated, and set up the Stripe Payment Gateway Plugin for WooCommerce, but still running into trouble with processing payments.”

Please follow the troubleshooting steps stated below:

Connect Stripe account using the OAuth 2.0 method

Step 1: First, make sure you are in live transaction mode. Ensure that you have connected your stripe account using the OAuth 2.0 method. Upon successful connection, the settings page will appear as shown below.

Stripe account connected in live mode
Stripe account connected in live mode

Verify order details from Stripe overview

Step 2: Go to Dashboard > Webtoffee Stripe > Stripe Overview.

Under the Order Details tab, check whether a particular order has a proper order ID or not. The sample order is demonstrated in the screenshot below.Stripe WooCommerce Troubleshoot Order Details

Move to the Transaction Details tab, and check for the same order ID as in the Order Details tab.Stripe WooCommerce Troubleshoot Transaction Detail

Note the order number, transaction ID, customer name and respective email address in the transaction details.

Verify order details from Stripe dashboard

Step 3: Next, go to Stripe Dashboard, and move to the Payment overview page. You can check the payment transaction list, or search for the order using the transaction ID.

View log

Step 4: You can also check the log for the order in log files by using FTP to your remote site. File location will be in your Stripe payment settings page.

Under Debugging section, enable Logging to trace issue(s) using log. You can see the Success Log file or Failure Log file. The settings are as shown below:

If you are still facing any issues, please reach out to our support team with the following information.

  1. Settings
    • Issue facing in details – ( ” ” )
    • Plugin Pack: ( Basic / Premium )
    • Preferred Cards List: (List by Comma)
    • Transaction Mode : ( Live / Test )
    • Capture Payment : ( Enabled / Disabled )
    • Alipay Currency: ( Enabled / Disabled )
    • Logging: ( Enabled / Disabled )
  2. Screenshot
    • Issue Page
  3. Log Files
    • Failure Log File
    • Success Log File
📌

If you have any queries, please contact our technical support team for further assistance.