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Documentation/Product Import Export Plugin for WooCommerce/How to Import and Export Product Reviews

How to Import and Export Product Reviews

Last updated on April 13, 2022

For WooCommerce, Product Import Export Plugin facilitates online store Admin to export and import product reviews and star ratings of the products. The data migration is done using either a CSV or XML file. Admin can also customize the product reviews and ratings according to their needs. 

WooCommerce Mapping Fields

The plugin maps each field of a CSV/XML file to the field of a particular Product Review that otherwise is done by the  Admin manually.

For example, the Comments Id field gets mapped to the Comment Id of CSV file and the Comment Author Name field gets mapped to the comment_author of your product review. If you want the plugin to work correctly, you must map headers of all of the columns correctly and you must ensure that all of the fields you enter must be in the correct format.

Note: If there is any mistake in your import file, your product review import may not work as expected.

You must enter the product review details in CSV file in the structured format as given below:

  • The first row must contain the column headers which are used for mapping the fields. The details about WooCommerce mapping field is given as below:
Column HeadingExplanationAccepted value or format
comment_IDIdentification Number of the reviewNumerical
product_SKUStock Keeping Unit of ProductAlphanumeric. Eg: AD35
comment_post_IDIdentification number of the ProductNumerical
comment_authorName of the review’s authorText. Eg:John
comment_author_emailEmail ID of review’s authorText e.g. test1@gmail.com
comment_author_urlWebsite URL of the userURL. Eg: https://www.example.com/
comment_author_IPIP of the review’s authorNumerical. Eg: 201.73.89.201
comment_dateDate on which the comment is postedMM/DD/YYYY H:i:se.g  9/6/2016  6:29:00
comment_date_gmtDate on which the review is posted with Greenwich Mean TimeMM/DD/YYYY H:i e.g. 9/6/2016  6:29
comment_contentContent of reviewText. Eg: Nice product.
comment_approvedIndicates whether the review is approved by the authorized person. 1 means the review is approved and 0 means the review is not approved.0, 1, yes, no, YES, NO
comment_parentThe parent review’s ID. And it will be empty for the normal review.Numerical
user_idThe review author’s ID if he is registered (0 otherwise)Numerical
ratingIndicates the star rating of the product.Numerical Range is 1 to 5
verifiedIndicates whether a reviewer is a registered customer who has bought the product or not. 1 means verified user and 0 means not a verified user.Numerical
titleTitle of the reviewText
product_titleName of the productText
comment_alter_idDuring import, if id conflict arise, the review may get imported as a new item. In such cases, the comment_alter_id value is used to match the comment_id of that particular review. In case of reviews having replies, this column identifies the parent review.Numerical

Exporting Product Reviews

  To export WooCommerce product reviews:

  • Click on WebToffee Import/Export(Pro) > Export.

Step 1: Select a post type

As a first step, you need to choose the post type as Product Review.

Step 2: Select an export method

Choose from the below options to continue with your export:

  •  Quick export from DB
  •  Based on a pre-saved template 
  •  Advanced export

Let us have a look at each of these export methods:

Quick Export

  • exports the basic/standard fields of the respective post type.  
  • To include fields from Meta(custom fields) select the respective group’s checkboxes.
  • Click the Export button to complete the action or proceed to Step3 for advanced options.product-review-quick-export

Pre-saved template

  • exports data as per the specifications(filters, selective column, mapping.. etc) from the previously saved file.
  • By selecting this option, one can choose a previously saved template from the Export template drop-down.

Note: The template will be listed in the drop down only if you have saved it in previous exports, if you go through the Advanced export, at Step 5 you will get an option to save the template. Once you save that, next time when you want to export a pre-saved template, it will be populated within the drop down.

  • Click the Export button to complete the action or proceed to Step3 to filter data.product-review-pre-saved-export

Advanced Export

  • Takes you through a detailed process of filtering/column selection/advanced options that may be required for your export.

Note: You can also save this file as a template for future use.

  • Click on Step3 to filter data.product-reviews-export-method

Step 3: Filter data

Filter data that needs to be exported as per the below criteria.

  • Total number of reviews to export : The actual number of reviews you want to export. e.g. Entering 500 with a skip count of 10 will export reviews from 11th to 510th position.
  • Skip first n subscriptions : Specify the number of reviews to be skipped from the beginning. e.g. Enter 10 to skip first 10 reviews from export.
  • Date From : Date on which the review was received. Export products reviews received on and after the specified date.
  • Date To: Date on which the review was received. Export products reviews received upto the specified date.
  • Products: Input the product name to export respective reviews.
  • Stars: Export reviews of a specific star rating.
  • Customer/Guest Review : Export reviews by customer, guest or both.
  • Review with replies : Includes the replies along with the respective reviews.
  • Status
  • Sort Columns: Sort the exported data based on the selected columns in the order specified. Defaulted to ascending order
  • Sort By: Defaulted to ascending. Applicable to above-selected columns in the order specified.

Step 4: Map and reorder export columns

The column names appearing in this section can be edited if required. The preferred names and choices that were last saved can be viewed on choosing a pre-saved template. One can also move the columns to reorder the arrangement.

  • Here, one can map and reorder the export columns under the following 2 fields:
    1. Default fields
    2. Meta(custom fields)
  • Click on Step 5 to proceed.

Step 5: Advanced Options/Batch Export/Scheduling

On reaching Step 5, the following window will appear, from where one can:

  1. Export file name: To specify a filename for the exported file. If left blank the system generates a default name.
  2. Export File Format: Both CSV and XML file formats are available.
  3. Delimiter: Separator for differentiating the columns in the CSV file. Assumes ‘,’ by default.
  4. Enable FTP export: On opting ‘Yes’, choose an FTP profile and specify the export path.

Note: On expanding Advanced options, one can set the number of records that the server will process for every iteration within the configured timeout interval. If the export fails due to timeout you can lower this number accordingly and try again.

  • Save the template file for future export as shown below(if needed).
  • Click on Export and export or schedule the export to finish.

Importing Product Reviews

Download Sample Product Review CSV.

To import WooCommerce product reviews:

  • Click on WebToffee Import/Export(Pro) > Import.

Step 1: Select post type

As a first step, you need to choose the post type as Product Reviews.WooCommerce-Product-Reviews-Import-Step-1

Step 2: Select import method

Choose from the below options to continue with your import:

  •  Quick import 
  •  Based on a pre-saved template 
  •  Advanced import

Let us have a look at each of these export methods:

Quick Import

  • imports the basic/standard fields of the respective post type.  
  • primarily used when your input file was exported using the same plugin
  • One can import file from:
    • Local
    • URLImport-from-url
    • FTPImport-from-FTP
  • Click the Import button to complete the action or proceed to Step3 for advanced options.product-review-quick-import-method

Pre-saved template

  • This method retains the previous filter criteria and other column specifications as per the chosen file and imports data accordingly.
  • By selecting this option, one can choose a previously saved template from the Import template drop-down.

Note: The template will be listed in the drop down only if you have saved it in previous imports, if you go through the Advanced import, at Step 4 you will get an option to save the template. Once you save that, next time when you want to import a pre-saved template, it will be populated within the drop down.

  • Click the Import button to complete the action or proceed to Step3 to map and reorder columns.product-review-pre-saved-import-method
  • Navigate to Step 3 to know more about mapping and reordering import columns.

Advanced import

  • This option will take you through a detailed process of filtering/column selection/advanced options that may be required for your import.product-review-import-method

Note: You can also save this file as a template for future use.

Step 3: Map import columns

Here, one can map the import columns under the following 3 fields:

  • Default fields: The column names appearing in this section can be edited if required. The preferred names and choices that were last saved can be viewed on choosing a pre-saved template. One can also move the columns to reorder the arrangement.
  • Meta(custom fields)

Evaluate field

Evaluate field can be used to append a value/expression to an existing item while importing. It basically selects/maps any column from the input file and compute the values with expressions and creates output.

  • Expression: Any of the operators +*/-()&@ or string constants can be used along with the attributes to manipulate the respective value. 
  • Input: Select the column from the drop down which has to be modified.
  • Output: Sample value will be created based on the first record from input file.

Note: Columns that have no values in the input file may cause syntax errors if used in an expression.

  • Click on Step 4 to proceed.

Step 4: Advanced Options/Batch Export/Scheduling

On reaching Step 4, the following window will appear, from where one can:

  1. Update Only: On selecting “Yes”, the store is updated with the data from the input file only for matching/existing records from the file. On selecting “No”, the entire data from the input file is processed for an update or insert as the case maybe.
  2. If the review exists in the store: One can either Skip or Update the entry.
  3. Associate product reviews by SKU: Links with product reviews on the basis of SKU.

Note: On expanding Advanced options, one can set the number of records that the server will process for every iteration within the configured timeout interval. If the import fails due to timeout you can lower this number accordingly and try again.

  • Save the template file for future (if needed).
  • Click on Import/Schedule to finish.

You can either import the product reviews directly into your store or schedule the import using FTP.

To schedule the import:

  1. Hit the Schedule option, and you will be taken to the cron schedule window as shown below:

The plugin supports two different schedule types:

  1. WordPress Cron: Upon a visit, WordPress Cron will check to see if the time/date is later than the scheduled event/s, and if it is– it will fire those events.
    1. schedules your job at the specified time. 
    2. is dependent on your website visitors.
  2. Server Cron: You may need to trigger the URL every minute depending on the volume of data to be processed.You can use this option :
    1. to generate a unique URL that can be added to your system in order to trigger the events. 
    2. if you have a separate system to trigger the scheduled events.

You can also configure the time at which the import is to be scheduled.

To directly import:

  1. Hit on the Import option

Once the import is completed, a pop-up will be displayed showing import status which contains the number of successful imports and failed imports (if any).

  • Was this article helpful?
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Get the plugin

On this page

  • WooCommerce Mapping Fields
  • Exporting Product Reviews
  • Step 1: Select a post type
  • Step 2: Select an export method
  • Quick Export
  • Pre-saved template
  • Advanced Export
  • Step 3: Filter data
  • Step 4: Map and reorder export columns
  • Step 5: Advanced Options/Batch Export/Scheduling
  • Importing Product Reviews
  • Step 1: Select post type
  • Step 2: Select import method
  • Quick Import
  • Pre-saved template
  • Advanced import
  • Step 3: Map import columns
  • Evaluate field
  • Step 4: Advanced Options/Batch Export/Scheduling

This article posted in Documentation, Getting Started, Getting Started, Product Import Export Plugin for WooCommerce, WooCommerce and tagged csv file, CSV file utf-8 encoded, Export product reviews, Import product reviews, woocommerce

Written by

WebToffee Team

WebToffee Team is a group of WordPress and WooCommerce enthusiasts consisting of expert developers, testing engineers, technical support engineers, and SMEs.

Comments (30)

  1. Emily

    January 20, 2022

    Can you delete reviews from the site after you have imported them? If so, how?

    Reply
    • Alan

      Alan

      January 25, 2022

      Hi,

      Sorry to let you know that the plugin does not support deleting reviews. The plugin only supports the export and import of reviews.

      Reply
  2. Piotr

    Piotr

    May 5, 2021

    what conditions must be met for the automatic import of goods stocks from ftp to work?
    Import does not start automatically
    running the import manually works fine

    Reply
    • Alan

      Alan

      May 8, 2021

      Hi,

      Please make sure that you have provided import interval time(in minutes) and specified the correct file path in the cron import settings.

      Reply
  3. Zeal

    July 9, 2020

    How can we export and import review with images? Review images are part of Woocommerce by default without any plugins.

    Reply
    • Alan

      Alan

      July 9, 2020

      Hi,

      We have checked it in our test environment and were unable to find an option to add an image to the review without using any third-party plugin. Please try deactivating all the plugins on your site except Woocommerce and check if you are still able to add images. If yes then please reach us via support.

      Reply
      • Zeal

        July 9, 2020

        Hey Alan, thanks for replying. Yes, we found that it was a third-party plugin that allow us to add the image. Is there a way we can customize the plugin to include the image to be exported into the CSV?

        Reply
        • Alan

          Alan

          August 7, 2020

          Hi,

          We are sorry to say that currently, the review import-export does not support images. Please tell us using which third party plugin you have added the option to add images to the review. You may please reach us via support.

          Reply
  4. Prince Williams

    June 11, 2020

    I followed the process word for word. there is a product i want to delete from my woocommerce website because of some settings issues and readd it. the product already has reviews. i downloaded the reviews which went well but when it came to reuploading it i had issues fixed the comment post id. still the same old shit

    Reply
  5. Sandy

    March 19, 2020

    I just tried out the plugin for the 1st time. The export and import went very smoothly. On this particular site there is no further need to import again. I’d like to remove the plugin before turning the new site over to the owner. After deleting the plugin, will the imported reviews/data remain? Thank you!

    Reply
    • Alan

      Alan

      March 19, 2020

      Hi,

      Yes, the imported reviews/data will remain on the site after deleting the plugin. You can go ahead and delete the plugin after the import is completed.

      Reply
  6. J

    March 7, 2020

    Import always says success for every record. But no reviews show up. And when I export to see what the heck is might be in there – if anything – there are indeed new records – but all the fields are blank/null. How can an imported record be deemed successful when none of the data has been imported? So you CREATED a record, but you really haven’t. Not to mention, I’m on the latest version of the plugin, but the interface does not match the documentation. C’mon.

    Reply
    • Alan

      Alan

      March 7, 2020

      Hi,

      Could you please reach us via support with the screenshot of the import screen & the importing CSV file so that we can check it.

      Our support team will follow you up from there.

      Reply
  7. Tony Petruzzi

    December 4, 2019

    No matter what column heading I use, I cannot map the reviews to a product. I have tried using product_sku and product_SKU to no avail. Is there something I am missing

    Reply
  8. Tony Petruzzi

    November 20, 2019

    I am getting the same error as @allan. I entered in a product review manually, then exported it. I next tried to do the import and once I click the “Upload file and import” button, I go to a page that just says “Import” on it. This is the page “/wp-admin/admin.php?import=product_reviews_csv&step=1&merge=0”

    In chrome dev tools I can see the following error:

    admin.php?import=product_reviews_csv&step=1&merge=0
    Uncaught TypeError: jQuery(…).datepicker is not a function

    Reply
    • Alan

      Alan

      November 21, 2019

      Hi,

      The issue you are facing on your site seems to because of conflict with another third-party plugin on your site. Could you please reach us via support.

      Reply
      • tony petruzzi

        November 21, 2019

        After hours… you are 1000% correct. The “WooCommerce Tax Exempt” plugin was conflicting.

        https://ignitewoo.com/woocommerce-extensions-plugins-themes/woocommerce-tax-exempt/

        Reply
  9. allan

    October 17, 2019

    Hello I tried this but anytime i import review_title it doesn’t show up as a review title. (i get NO TITLE) I use Yith Advanced reviews

    Reply
    • Alan

      Alan

      October 17, 2019

      Hi,

      The issue you are facing with the reviews might be because you are using a custom third party plugin to manage the reviews. Could you please reach us via support.

      Reply
  10. john burg

    August 14, 2019

    sorry but this doesn’t work. i did a very simple test: went to product, manually added a couple comments/ratings, ran the export, then back to the product and removed the ratings. and then imported the CSV file generated by the export process and.. no comment/rating showing in the product.

    Reply
    • Alan

      Alan

      August 14, 2019

      Hi,

      We have tested the same in our test environments and were able to export & import the product reviews without any issues. Kindly make sure that the delimiter selected during import is the same as the one used in the CSV file.

      If the issue still persists please reach us via support.

      Reply
  11. John J

    August 1, 2019

    The imported reviews showed up under comments and on the product page on WordPress admin panel, but not on the product page where visitors can see. What are the possible reasons? Thanks!

    Reply
  12. David Walker

    July 26, 2019

    Really good module for exporting and importing everything in woocommerce, recommend it to all of our clients. Thanks

    Reply
  13. Peter Schulz

    Peter Schulz

    July 10, 2019

    I was wanderign if there are any performance differences bettween all the methods. Does it have any effect whether to use file upload, ftp or url?
    Or does it fatches the data once and processes in the same way?

    Reply
    • Alan

      Alan

      July 10, 2019

      Hi,

      In all the importing methods the plugin follows the same workflow so there won’t be much difference in the import process performance. The only difference will be in the time taken to upload the CSV/XML file.

      Reply
  14. Karen

    March 19, 2019

    I keep trying to download the CSV sample but it just comes up as a bunch of jibberish on the page it opens. It’s not a spreadsheet at all. How do I use it?

    Reply
    • Alan

      Alan

      March 21, 2019

      Hi,

      By default plugin exports CSV file that is comma separated and UTF-8 encoded. The issue you are facing might be because the spreadsheet application you are using is not able to handle UTF-8 encoded CSV files properly. You may please try using spreadsheet applications like LibreOffice which has proven to be better in handling UTF-8 encoded files in our experience.

      If the issue still persists please reach us via support.

      Reply
  15. jose3

    jose3

    March 6, 2019

    How can I import reviews with images?

    Reply
    • Alan

      Alan

      March 8, 2019

      Hi,

      By default in Woocommerce, there is no option/field to add images to the product reviews. Could you please tell us whether you are able to add images to the product reviews manually.

      Reply
      • Allan

        February 14, 2020

        Hi I use a plugin to add images to the review

        Reply

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